To inspire and cultivate a forward-thinking culture by leveraging my sales and communication skills to create opportunities, raise awareness, and drive success and growth. I will engage my guests through genuine hospitality, mindfulness, compassion, gratitude, and a sense of fun. I am committed to motivating others and fostering a movement of innovation while holding steadfast to my integrity and commitments to achieve my goals.
Overview
2025
2025
years of professional experience
Work History
Restaurant Manager
Lytton Vineyards
06.2023 - Current
Manage front of house operations of 30+ employees in a fast-paced restaurant environment
Plan and execute special events and promotions that highlight seasonal hype-buzz engaging the community and increasing foot traffic-revenue
Increased restaurant reservation base, filling tables with large parties through my years of telemarketing and sales experience, offering our culinary dining options-personalized menus and services, showcasing the guests desired venue
Cultivated a warm and inviting restaurant atmosphere showcasing the teams hard work and commitment to excellence that encouraged guests repeat visits
Achieved a positive guest feedback rating through personalized service and attention to detail, cleanliness, significantly enhancing the restaurants reputation in the community
Inspire and motivate a diverse team, fostering a collaborative environment where every staff member feels valued and engaged
Collaborate with chef to ensure seamless coordination between front and back of house
Alcohol ordering and inventory management
Bar menu-drink creation, specials
Oversee daily operations, ensuring consistent service and adherence to health and safety standards
Implement efficient workflows that optimize staff performance and guest satisfaction
Responsible for creating employee schedules and managing labor costs-performance evaluations to maintain a high level of service
Cash-tip financial reporting and management
Maintain Toast POS system, analyze sales data and implement strategies that drive revenue growth and cost efficiency
Increased annual bar revenue by implementing strategic menu changes and optimizing pricing strategies, all while maintaining high-quality standards
Realtor
EXP Realty
11.2009 - Current
Work with prospective buyers and sellers to purchase and or sell a current or secondary residence(s)
Obtain prospects through inbound and outbound phone sale calls, internet-based advertising, social media and mail campaigns
Provide superior customer service to prospects and clients through my quick response time and care level of their biggest asset
My extensive mortgage background helps me with accurate counsel of payment and eligibility levels
My high work ethic brings repeat and referral clients
Maintain accurate records of property listings, sales transactions and client communications
Provide excellent customer service and timely communication throughout the buying or selling process
Restaurant Assistant Manager
Welk Resorts
04.2019 - 04.2020
Managed front of house operations at a busy resort restaurant-bar including seating, reservations and customer services
Create team spirit and inspire team performance
Supervised and trained staff on daily tasks and procedures
Alcohol ordering and inventory management
Bar-wine menu, pairing, drink creation
Created and executed promotions to increase customer traffic and sales
Resolved customer-owner complaints and issues in a professional and timely manner
Work with event coordinator to ensure dining room is preset for banquets as ordered
Implemented health, cleanliness and safety standards which were immediately noticeable to customers-owners
Propose ideas to improve services, systems and or procedures
Implemented departmental service standards
Handled cash management and financial reporting
Programmed new pos system for restaurant-bar
Wine Tasting Room Manager
Le Grange Grill and Cellars
03.2018 - 04.2019
Managed a team of staff at boutique winery restaurant specializing in locally sourced wines
Provided exceptional customer service and wine education
Collaborated with wine maker to curate a diverse and dynamic wine menu
Developed and executed wine tasting events and marketing strategies
Managed reservations and cultivated relationships with wine club members at winery
Coordinated with staff to reach set daily and monthly sales goals optimizing product turnover and profit margins
Consistently surpassed monthly goals
Scheduling and supervision of winery staff
POS Wine Direct winery cash management, sales and inventory
Responsible for opening and closing procedures
Provided exceptional customer service and product knowledge to create a memorable experience for all winery guests
Assisted customers in selecting wines based on preferences and occasions
Communication and relationship building with guests to maximize wine and wine club sales-upgrade opportunities
Maintained cleanliness and organization of winery
Utilized POS system to process transactions and track sales
Wine Sales Associate
Wiens Family Cellars
11.2009 - 01.2010
Provided exceptional customer service and product knowledge to create a memorable experience for all winery guests
Assisted customers in selecting wines based on preferences and occasions
Communication and relationship building with guests to maximize wine and wine club sales-upgrade opportunities
Maintained cleanliness and organization of winery
Utilized POS system to process transactions and track sales
Branch Production Manager
Countywide Financial
Worked with team of 40
Increased speed of loan from origination to funding and increased profitability
Developed relationships with real-estate agents and outside loan agents
Opened the Los Alamitos, Ca. Office from ground level