Dynamic and enthusiastic customer service and sales support specialist with a robust background in product and project management. Skilled in analyzing complex situations, aligning goals with organizational objectives, and developing strategic plans, presentations, and strategy. Proven track record of adding value through empathy, strong relationship-building skills and leadership, consistently exceeding organizational goals while driving initiatives to new heights of performance and growth. Acknowledged for producing high-quality written content that effectively engages audiences, leveraging a creative mindset to collaborate seamlessly with diverse internal and external stakeholders across corporate and non-profit sectors.
Stay-At-Home Parent, Volunteer Worker, and Caregiver, from 2005-2023, Stayed home to raise children, care for elderly parent and advocate for child with special needs. Achievements during this time: Volunteered with the Boy Scouts of America as the Cub Master, Den Leader, and Pack Trainer for 5 years, winning multiple awards and successfully completing the Wood Badge Advanced Leadership course. Served as an elected member on the Local School Advisory Council for Birmingham Falls Elementary School, researching and gathering information and developing the initial school charter guidelines and documents. Organized, managed, and trained parent-volunteers for 5 hands-on science labs designed to create fun learning opportunities in Science, Technology, Engineering and Mathematics (STEM) for elementary school students. Decorated, furnished, and managed vacation rental property. Organized neighborhood food drive in conjunction with local Boy Scout Troop, contributing 800+ food items to North Fulton County Charities, a nonprofit organization.