Jennifer Bedolla
Valencia,CA
Summary
Dynamic professional with a proven track record in organizational management and complaint resolution, honed at the Los Angeles Department of Water and Power. Excelled in enhancing client relationships and streamlining operations, demonstrating exceptional computer proficiency and interpersonal communication skills. Achieved a significant improvement in customer satisfaction ratings through strategic project coordination and team leadership.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Los Angeles Department of Water and Power
Los Angeles
08.2023 - Current
- Verified permits with the Department of Building and Safety for new temporary electric power poles.
- Provided troubleshooting support to customers, and addressed and resolved customer concerns and complaints, both in person and over the phone.
- Conducted account data analysis on a daily basis.
- Set up customer accounts in the CC&B system and update details to reflect current information
- Worked closely with LADWP field collectors to process payments collected in the field and to request property checks when needed.
- Processed orders for new temporary electric power, relocating temporary electric power, new temporary water services, temporary water extensions and relocation, water meter enlargements and purchases of sewer submeters.
- Kept records of customer interactions or transactions, recording details of inquiries and actions taken
- Navigated multiple computer systems and utilized search tools to find information such as 'Procedure Flow,' 'CC&B,' and LA County Sheriff's Dept. website and Data Tree.
- Collaborated with internal departments such as the connection center to find resolutions, and conduct further research on customer accounts.
Human Resource Assistant In lieu of Personnel Analyst
Los Angeles Personnel Department-Liaison to LAHD
Los Angeles, CA
05.2023 - 08.2023
- Review and Maintain Employee Work files
- Communicate and assist upper Management with Allocation Requests, Advanced Step Hire Requests and Disciplinary Action cases
- Assign positions to different Supervisors using Workday on a daily basis
- Meet with different department Managers to discuss any employee updates
- Verify employee information using HR Admin
- Review and update Organizational Charts for the Los Angeles Housing Department, The Youth Development Department, and The Community Investments for Families Department
Program Aide
Los Angeles City Clerk Elections Division
Los Angeles, CA
10.2019 - 05.2023
- Effectively execute all in-house elections as well as Proposition 218 Election Tallies
- Assist with the translation and distribution of all Voter Information Pamphlets for the City of Los Angeles
- Ensure that all Personnel who wish to run for candidacy in the elections meet the minimum requirements to do so
- Use and train staff of the (Dims) software to make sure potential candidate resides within the city that they are running for
- Make sure that all required documentation is filled out correctly and within the filing deadline to ensure placement on the ballot
- Assist specifically with all candidates that require translation in Spanish
- Issue, file and receive nominating petitions for qualified candidates
- Coordinated with many different school Locations throughout the city of LA to allow us to set up a booth and register voters
- Present to groups of 50+ to discuss the importance of voting
- Do research on potential locations and events that would allow us to set up booths
- Work on Special Disaster Service Work for the mayor as a DSW Liaison
- Daily check-in with all Disaster Service worker employees
- Address all issues/ concerns and complaints relating to DSW Employees
- Attend weekly meetings to discuss all updates regarding special projects
Office Manager/ Human Resources
Good Company Senior Care Inc.
Los Angeles, CA
04.2018 - 09.2019
- Facilitated office operations, managing client correspondence, payment schedules, record tracking, and data communications in the database
- Administered physical and digital filing systems, keeping records well-organized and easily retrievable by team members
- Improved operational efficiencies, managing work requests, new orders, pricing, and changes while coordinating logistics to verify delivery dates
- Produced professional and error-free letters, presentations, and spreadsheets
- Elevated customer satisfaction ratings by resolving client and case issues efficiently
- Trained and mentored administrative staff members in company policies, daily task execution, and industry best practices
- Organized software licenses and handled all system updates
- Managed office inventory and placed new supply orders
- Communicated with patients to resolve inquiries, schedule appointments, and address billing questions
- I ensured efficient and effective operations, processes, and procedures for hiring, performance evaluations, workers' compensation, and the Family and Medical Leaves Act for 100 employees
Consumer Counselor
Los Angeles Dept. of Consumer Affairs
Los Angeles, CA
08.2017 - 04.2018
- Referred clients to programs and community agencies to enhance the conflict resolution process
- Liaised between Landlords and Tenants to address and remedy ongoing concerns
- Verified property compliance with state and federal regulations avoiding any form of discrimination or illegal practices
Education
Bachelor of Science - Family and Consumer Sciences Consumer Affairs
California State University
Northridge, CASkills
- Human resources
- Complaint resolution
- Computer proficiency
- Adaptive team player
- De-escalation techniques
- Office equipment proficiency
- Project coordination
- Organizational management
- Interpersonal communication
- Multitasking capacity
- Analytical skills
- Client relationship management
Languages
Spanish
Native/ Bilingual
Timeline
Customer Service Representative
Los Angeles Department of Water and Power
08.2023 - Current
Human Resource Assistant In lieu of Personnel Analyst
Los Angeles Personnel Department-Liaison to LAHD
05.2023 - 08.2023
Program Aide
Los Angeles City Clerk Elections Division
10.2019 - 05.2023
Office Manager/ Human Resources
Good Company Senior Care Inc.
04.2018 - 09.2019
Consumer Counselor
Los Angeles Dept. of Consumer Affairs
08.2017 - 04.2018
Bachelor of Science - Family and Consumer Sciences Consumer Affairs
California State University
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