Jennifer Beegle
Indian Trail,NC
Summary
Results driven and dedicated leader committed to reaching company and personal goals through process improvement and collaboration. Throughout my career I have easily transitioned from one department to another, taken on new roles, new teams and new leadership. I do so with an eagerness to not only succeed, but to thrive in any position or project I take on. Process improvement, communication and trust are some of the key foundations that have allowed me to bring structure to an everchanging environment at my current company. My past 20+ years of experience is something I look forward to bringing to another company where we can grow and thrive together.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Operations Project Manager, Customer Implementation Mgr.
Joerns Healthcare
01.2022 - 02.2024
- Managed customer implementations totaling additional $12M+ in annual revenue over the period of nine months
- Tracked and managed over 3000 customer divestitures and acquisitions
- Assisted sales operations, FP&A, operations and IT with projects and ad-hoc reporting as needed
- Created and updated over 450 buyout proposals and distributed them to sales and customers
- Coordinated between customers and internal departments to process customer purchases of almost 8000 rental assets and ensure funds were received in timely manner
- Coordinated logistics for large-scale operations projects, ensuring timely procurement of resources and smooth transitions between phases.
- Streamlined operational processes by identifying inefficiencies and implementing effective solutions.
- Organized regular stakeholder meetings to provide status updates and solicit feedback on ongoing projects actively managed by the team.
- Championed continuous improvement within the organization, fostering a culture of learning rooted in data-driven decision making.
- Influenced key stakeholders, presenting compelling findings from research projects aimed at improving overall corporate profitability.
- Maximized profits by implementing strategic pricing models and analyzing market trends.
Director of Billing
Synapse Healthcare
06.2024 - 04.2025
- Spearheaded initiatives aimed at reducing payment processing time, resulting in improved cash flow for the company.
- Fostered a culture of continuous improvement within the billing department, encouraging staff to share ideas and best practices for enhancing performance.
- Championed data-driven decision-making by utilizing advanced analytics tools to monitor trends and identify opportunities for strategic growth.
- Develop policies and controls to ensure department practices comply with organizational standards
- Implemented credit hold process for severely delinquent accounts
- Provide reporting and analytics for internal and external use
- Consulted with Accounting and Finance to discuss process and system improvement opportunities
- Manage escalated inquiries and billing disputes while maintaining strong customer relationships and ensuring a positive experience for both accounts and suppliers
Senior Manager, Revenue Cycle Management
Joerns Healthcare
07.2018 - 12.2022
- Built SharePoint site for Credit, Collections and Billing departments
- Managed project to implement Brightree for third party billing, which included writing SOPs and hire and train full staff for insurance billing
- Transitioned credit, collections, and billing functions from other states post-merger to corporate office
- Traveled to other office monthly, sometimes more to learn and document current processes
- Created and updated SOPs to transition functions to new software system and then hired trained and managed multiple teams of up to 25 employees
- Managed billing department which handled facility direct rental billing as well as insurance, government and hospice billing and collections
- Created KPIs and reports for denials, first pass yield, DSO, CEI and more for billing and collections
- Worked with IT on multiple projects to improve processes and reporting
- Reduced monthly rental billing from 11 days to 7, while also improving FPY and decreased the amount of credits required once billing was complete
- Managed multiple projects to improve metrics and reporting
- Moved from GETPAID to SAP Credit and Collections Management Modules
- Reduced DSO by 12 days
- Built flow chart and worked with internal teams and outside contractor to build Microsoft flow to automate processes
- Supported multiple mergers and acquisitions resulting in integration of people and products and relocation and closure of corporate offices
- Created, updated and presented multiple RCM slides C-suite and board meetings
- Improved team performance by providing comprehensive training and fostering a collaborative work environment.
Special Projects Manager, Billing, A/R and Credit Manager, Revenue Cycle Management
Joerns Healthcare
03.2014 - 06.2018
- Assisted in building, training and managing credit and accounts receivable team for Joerns sales and rental US customer database
- Presided as interim manager several times between managers and directors
- Developed cash forecast model in conjunction with FP&A, which was typically 97% to 99% accurate
- Implement order to cash cycle process improvements through inter-departmental meetings
- Reduced past due receivables for capital business segment by 7%
- Reduced greater than 90 days past due receivables by $1.3M to less than 1% of total AR
- Review and approve initial credit limit as well as credit limit increases for current customers
- Review and approve sales tax exemption certificates
- Provide data to sales tax auditors for various states as needed
- Managed project to implement GETPAID software for collections department
- Manage relationships with third party agencies in regards to collection on severely delinquent accounts
- Managed customer bankruptcies and receiverships
- Assist accounting manager and controller with bad debt analysis
Marketing – Marketing Support Mgr, Product Mgr.
Carolina Office Solutions
08.2011 - 03.2014
- Responsible for sales, customer support and product management of furnishings division worth $16M in annual revenue
- Created and updated marketing materials for entire division, including two newly acquired company’s products and finishes
- Developed and launched multiple new product lines and finishes for furnishings division with the assistance of multiple team members
Sales Representative
Carolina Office Solutions
05.2006 - 08.2011
Accounts Receivables & Payables Asst Manager
US Medical Systems, LLC
05.2004 - 05.2006
Office Manager
Quantum Net
09.2001 - 05.2004
Education
Bachelor of Science - Accounting
UNC Charlotte
Charlotte, NCSix Sigma Green Belt Certified -
Skills
- Experienced in billing and accounting software including SAP, Brightree, Bonafide, Brightree and Sage
- Data analytics in Business Objects and Excel
- Proficient in Microsoft Office Suite, SharePoint, Salesforce and project management tools like Smartsheet, Mondaycom and Visio
- Research & Analysis
- Process Improvement
- Leadership & Team Building
- SOP Creation
- Collaborative Teamwork
- Productivity Improvement
- Risk Assessment
Certification
Six Sigma Green Belt Certified
Timeline
Director of Billing
Synapse Healthcare
06.2024 - 04.2025
Operations Project Manager, Customer Implementation Mgr.
Joerns Healthcare
01.2022 - 02.2024
Senior Manager, Revenue Cycle Management
Joerns Healthcare
07.2018 - 12.2022
Special Projects Manager, Billing, A/R and Credit Manager, Revenue Cycle Management
Joerns Healthcare
03.2014 - 06.2018
Marketing – Marketing Support Mgr, Product Mgr.
Carolina Office Solutions
08.2011 - 03.2014
Sales Representative
Carolina Office Solutions
05.2006 - 08.2011
Accounts Receivables & Payables Asst Manager
US Medical Systems, LLC
05.2004 - 05.2006
Office Manager
Quantum Net
09.2001 - 05.2004
Bachelor of Science - Accounting
UNC Charlotte
Six Sigma Green Belt Certified -
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