Summary
Overview
Work History
Education
Skills
Relevantskillsqualifications
References
Softwaresystemskills
Certification
Timeline
Generic

Jennifer Began

HAMPTON,VA

Summary

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for proactive problem-solving and process optimization to support team objectives. Solid background in management and operations, ready to excel in leadership. Strong team collaboration, adaptability, and achievement of tangible results. Skilled in strategic planning, staff development, and operational efficiency. Trusted for reliability and effective problem-solving in dynamic environments.

Overview

29
29
years of professional experience
1
1
Certification

Work History

Assistant General Manager

Nippon Express USA
09.2022 - Current
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
  • Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
  • Resolved problems promptly to elevate customer approval.
  • Enforced quality assurance protocols to deliver ideal customer experiences.
  • Motivated, trained, and disciplined employees to maximize performance.
  • Established strong relationships with local vendors to secure high-quality products at competitive prices for our customers'' enjoyment.
  • Monitored facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly.
  • Managed budget implementations, employee evaluations, and contract details.
  • Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
  • Implemented staff training programs that improved service quality and increased customer loyalty.
  • Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
  • Interacted well with customers to build connections and nurture relationships.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Reported issues to higher management with great detail.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Developed and enforced safety protocols, significantly reducing workplace accidents.
  • Resolved customer complaints with professionalism, restoring trust and loyalty.
  • Oversaw daily operations, ensuring all tasks were completed efficiently and to high standard.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Passionate about learning and committed to continual improvement.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Learned and adapted quickly to new technology and software applications.

Manager

Nippon Express USA
11.2020 - 09.2022
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Accomplished multiple tasks within established timeframes.
  • Cross-trained existing employees to maximize team agility and performance.
  • Improved safety procedures to create safe working conditions for workers.
  • Established team priorities, maintained schedules and monitored performance.
  • Developed and maintained relationships with customers and suppliers through account development.

Business Development

Pinnacle International Freight
09.2018 - 11.2020
  • Nurture and grow existing accounts
  • Develop relationships via email, phone calls and face to face meetings
  • Address and resolve any concerns
  • Quote on new potential lanes
  • Establish and develop new accounts
  • Develop relationships via email, phone calls and face to face meetings
  • Quote
  • Prepare SOP for hand off to operations
  • Address and resolve any concerns after hand off
  • Vendor relations
  • Develop relationships via email, phone calls and face to face meetings
  • Rate negotiation
  • Address and resolve any concerns
  • Assist in daily operations as needed
  • Coordinate, manage and monitor Imports and Exports
  • Airfreight
  • Courier
  • Ocean Full Container Loads
  • Ocean Less than Container Loads
  • Arrange bookings with SS Lines, Airlines, Co-loaders and agents
  • Generate, proof, approve and submit necessary shipment documentation
  • Schedule and dispatch over the road carriers
  • Issue Delivery Orders
  • FTL, LTL, Drayage
  • ISF filing
  • AES filing
  • Prepare and submit documents for Customs Clearance
  • Audit accounts payable invoices
  • Prepare and issue accounts receivable invoices

Logistics Manager

SV Trucking Services, LLC
12.2013 - 09.2018
  • Coordinate, manage and oversee trucking operations
  • Interview/Hire/Terminate Employees
  • Maintain employee records
  • Employee reviews
  • Dispatch company drivers and Owner-operators
  • Coordinate delivery appointments
  • Issue BOL / Delivery Order
  • Brokerage to partner carriers; FTL, LTL, Drayage
  • Negotiate rates
  • Maintain relationships
  • Develop new relationships with dependable carriers
  • Follow-up; confirm p/u, confirm delivery, obtain PODs/Interchange receipts, invoices
  • Business development
  • Nurture and grow current accounts
  • Establish and develop new accounts
  • Quoting
  • Audit accounts payable invoices
  • Prepare and issue accounts receivable invoices
  • Customer service / Problem resolution
  • Driver assistance; setting appointments for APM, advising empty return locations, communicating with port operations teams, roadside assistance, etc
  • Reconcile per diem and/or dispute when appropriate
  • Daily Yard Recon
  • Ensure empty containers are returned timely

International Logistics Specialist, Account Manager, Notary Public

Logistics Plus, Inc.
05.2012 - 11.2013
  • Coordinate, manage and monitor Imports and Exports
  • Airfreight
  • Courier
  • Ocean Full Container Loads
  • Ocean Less than Container Loads
  • Arrange bookings with SS Lines, Airlines, Co-loaders and agents
  • Generate, proof, approve and submit necessary shipment documentation
  • Schedule and dispatch over the road carriers
  • Issue Delivery Orders
  • FTL, LTL, Drayage
  • ISF filing
  • AES filing
  • Prepare and submit documents for Customs Clearance
  • Quoting
  • Negotiate rates
  • Audit accounts payable invoices
  • Prepare and issue accounts receivable invoices
  • Maintain relationships with current carriers/agent
  • Develop new relationships with carriers/agent
  • Nurture and grow current accounts
  • Establish and develop new accounts
  • Customer service / Problem resolution
  • Act as International Dept
  • Notary

International Account Executive

PNG Worldwide LLC
07.2010 - 05.2012
  • Oversee daily operations of Exports
  • Airfreight
  • Courier
  • Ocean Full Container Loads
  • Ocean Less than Container Loads
  • Arrange bookings with SS Lines, Airlines, Co-loaders and agents
  • Generate, proof, approve and submit necessary shipment documentation
  • Schedule and dispatch over the road carriers
  • Issue Delivery Orders
  • FTL, LTL, Drayage
  • AES filing
  • Quoting
  • Negotiate rates
  • Audit accounts payable invoices
  • Prepare and issue accounts receivable invoices
  • Maintain relationships with current carriers/agent
  • Develop new relationships with carriers/agent
  • Nurture and grow current accounts
  • Develop new accounts
  • Customer service / Problem resolution
  • Process Credit Reference Checks for new and existing accounts
  • Assisting Domestic Department
  • Schedule pick ups
  • Dispatch carriers
  • Issue BOLs
  • Audit accounts payable invoices
  • Track shipments
  • Submit quote requests
  • Book and dispatch FTLs

Administrative Assistant

Caruso Logistics
09.2009 - 07.2010
  • Coordinate daily operations
  • Oversee inbound receiving
  • Generate route pick tickets
  • Generate invoices
  • Dispatch drivers
  • Issue driver route sheets
  • Manage workflow to order selectors
  • Inventory adjustment
  • Customer service
  • Assist with order selection when needed
  • Hired as order selector
  • Advanced to Administrative Assistant within a month

WMS Coordinator

Four Seasons Produce, Inc.
09.2006 - 11.2008
  • Regulate all inbound/outbound traffic, daily workflow and tasks of 190,000 sq
  • Ft
  • Warehouse
  • Coordinate availability and usage of 35 dock doors
  • Assign and manage workflow to shipping and receiving associates
  • Checking in drivers
  • Prioritize receiving
  • Validate BOLs
  • Enter customer orders
  • Coordinate transfers between facilities
  • Dispatch drivers
  • Issue BOLs
  • Product code changes
  • Inventory adjustment
  • Pallet inventory tracking
  • Daily receiving report
  • Configure pick tickets for efficient order selection and pallet building
  • Assign selectors to orders
  • Coordinate export containers (Bermuda)
  • Process payments
  • Answer phones
  • Customer service; internal and external
  • Schedule delivery appointments
  • Manage employee store inventory
  • Hired as Inbound Load Scheduler
  • Promoted to assistant WMS Coordinator after 3 months
  • Promoted to WMS Coordinator after an additional 2 months

Pavilion Manager/Banquet Coordinator

Weaver Markets
01.1996 - 09.2006
  • Facility manager
  • Oversee daily operations
  • Inventory management
  • Order supplies
  • Organize weekly menu
  • Receive inventory
  • Process supplier invoices
  • Maintain sales records
  • Schedule employees
  • Train new employees
  • Participate in interview process
  • Complete yearly employee reviews
  • Customer service
  • Book and organize public and private events
  • Manage 8-14 employees

Education

Cocalico High School -

Cocalico High School
Denver, PA
06.1998

Skills

  • Microsoft Office (Outlook, Word, Excel)
  • Cargowise
  • AS400
  • SAP
  • Proficient multi-tasking ability
  • Detail oriented
  • Innovative problem solver
  • Ability to quickly adapt to unfamiliar software programs
  • Proficient typing skill and general computer use

Relevantskillsqualifications

  • Proficient multi-tasking ability
  • Detail oriented
  • Innovative problem solver
  • Strong written and verbal communication capability
  • Ability to quickly adapt to unfamiliar software programs
  • Proficient typing skill and general computer use

References

Available upon request

Softwaresystemskills

  • Microsoft Office (Outlook, Word, Excel)
  • Motek Priya
  • Produce Pro
  • Alpha
  • Trinnos
  • Cargowise
  • Microsoft Nav

Certification

49CFR/IATA/IMDG DANGEROUS GOODS CERTIFICATION

Timeline

Assistant General Manager

Nippon Express USA
09.2022 - Current

Manager

Nippon Express USA
11.2020 - 09.2022

Business Development

Pinnacle International Freight
09.2018 - 11.2020

Logistics Manager

SV Trucking Services, LLC
12.2013 - 09.2018

International Logistics Specialist, Account Manager, Notary Public

Logistics Plus, Inc.
05.2012 - 11.2013

International Account Executive

PNG Worldwide LLC
07.2010 - 05.2012

Administrative Assistant

Caruso Logistics
09.2009 - 07.2010

WMS Coordinator

Four Seasons Produce, Inc.
09.2006 - 11.2008

Pavilion Manager/Banquet Coordinator

Weaver Markets
01.1996 - 09.2006

Cocalico High School -

Cocalico High School
49CFR/IATA/IMDG DANGEROUS GOODS CERTIFICATION
Jennifer Began