Jennifer Belcastro
Saratoga Springs,NY
Summary
Organized, dependable and customer focused candidate. Successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
Work History
Human Resources Manager
Patriot Electrical Contracting & Service
10.2014 - Current
- Facilitated comprehensive onboarding process to integrate new hires smoothly into the company.
- Led on-the-job training sessions for new hires to ensure employee knowledge and skillset.
- Processed weekly payroll.
- Reported workers compensation.
- Maintained a multilevel employee database to ensure the maintenance of employees benefits including paid time off, sick time, and 401 contributions.
- Managed all areas of employee health insurance including in depth plan education, enrollment, recertification and employee financial contributions.
- Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
- Managed employee relation issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
- Liaised between multiple business divisions, venders and job sites to improve communications.
No Fault/PIP - Med Pay Adjuster
Metlife Auto & Home
03.2012 - 08.2014
- Assisted clients in understanding their insurance coverage by explaining complex terms and conditions clearly and concisely.
- Ensured compliance with state regulations and company policies through diligent review of all claim-related materials.
- Maintained strong relationships with policyholders, agents, and colleagues by consistently demonstrating professionalism, empathy, and effective communication skills.
- Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
- Collaborated with medical professionals to review injury claims, ensuring proper treatment plans were in place and accurately calculating compensation based on severity and long-term impact.
- Managed lost wages when order.
- Managed medical expenses as needed.
- Set up independent medical exams when necessary.
- Leveraged strong negotiation skills to resolve claim disputes, resulting in favorable settlements for both the company and policyholders.
- Reduced backlogs of pending claims using effective time-management strategies such as prioritizing tasks based on urgency or complexity levels.
- Contributed to team success by participating in regular training sessions, sharing best practices, and mentoring new adjusters.
Surgical Coordinator
Bone And Joint Center
03.2011 - 02.2012
- Served as a liaison between patients, families, clinicians, and hospital staff throughout the entire surgical process.
- Maintained strict adherence to HIPAA regulations, protecting the privacy of patient information at all times.
- Efficiently managed high volume caseloads while maintaining meticulous attention to detail in scheduling logistics and documentation.
- Collaborated with insurance providers to verify coverage and obtain necessary authorizations for surgical procedures.
- Facilitated smooth handoffs between surgical teams during complex cases, promoting optimal efficiency and patient outcomes.
- Coordinated with anesthesia providers to ensure timely arrival and preparation for scheduled surgeries.
- Organized transportation arrangements for post-operative patients when necessary, easing their transition from hospital to home recovery environments.
- Assisted with medical coding and billing tasks.
- Received and routed laboratory results to correct clinical staff members.
- Placed new supply orders, managed inventory and restocked clerical spaces.
Education
Licensed Practical Nurse - Practical Nursing
Maria College of Albany
Albany, NY05.2013
Skills
- A customer service skills
- Excellent time management skills
- Extreme attention given to details
- Able to work under pressure
- Excellent team player
- Very flexible
Timeline
Human Resources Manager
Patriot Electrical Contracting & Service
10.2014 - Current
No Fault/PIP - Med Pay Adjuster
Metlife Auto & Home
03.2012 - 08.2014
Surgical Coordinator
Bone And Joint Center
03.2011 - 02.2012
Licensed Practical Nurse - Practical Nursing
Maria College of Albany
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