JENNIFER BELCZAK
Brighton,MI
Summary
Dynamic professional with a robust background in customer service management, poised to excel in leadership roles focused on client relations. Proven ability to cultivate team collaboration and achieve outstanding results in fast-paced environments. Expertise in problem-solving, conflict resolution, and effective communication enhances the capacity to address challenges proactively. Committed to driving customer satisfaction and operational efficiency through reliability and adaptability.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Op's Lead Manager
FedEx Express
Ann Arbor, Lansing, Jackson, Southfield, Novi, Romulus, MI
11.2019 - 10.2025
- Performed Operations Lead, Dangerous Goods Agent, and Customer Service Agent duties at 6 different locations
- Assisted 50 to 200 internal and external customers daily, using active listening skills and professional communication strategies.
- Executed daily sort and on-road planning operations; led freight movement and people operations end to end.
- Managed and advised on-road operations and couriers promoting the “Safety Above All” culture and emphasize the “Smith 5 Keys of Defensive Driving”.
- Compiled, analyzed, and reported package delivery and pick-up data metrics and reported the indices to management daily.
- Inspected 20 to 75 Dangerous Goods packages per IATA and FedEx standards safely and utilized SmartDG and Workbench DG software.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts in office or on-road incidents involving couriers.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information for prompt problem package resolution.
Courier DOT - Full Time
FedEx Express
Ann Arbor, MI
11.2017 - 11.2019
- DOT Professional driver that uses various size commercial fleet vehicles to deliver packages in a timely manner per company time constraints
- Sort packages and load vehicles with listed goods, ensuring goods are loaded correctly and taking precautions with hazardous goods
- Send/receive messages and delivery instructions through communications with dispatch personnel using a PowerPad software system
- Plan and follow the most efficient routes for delivering packages safely.
- Sort items to be delivered according to the delivery route.
Transportation Driver
People's Express
Whitmore Lake, MI
10.2015 - 10.2017
- Professional driver responsible for transporting clients at regularly scheduled appointments, following strict time schedules in 15 passenger van or bus
- Performed daily vehicle inspections pre and post trip that included the following - check the condition of a vehicle's tires, brakes, windshield wipers, lights, oil, fuel, water, and safety equipment to ensure that everything is in working order.
Medical Office Supervisor
Associates in Neurology PC
Farmington Hills, MI
10.2007 - 10.2015
- Performed office duties but not limited to: all phases of front desk duties, verify insurance, proficient with EMR software system, answering phones/messaging, implement departmental policies and procedures, and service standards in conjunction with management.
- Train or instruct employees in job duties or company policies or arrange for training to be provided.
- Prepare and issue work schedules, deadlines, and duty assignments for office and administrative staff.
- Research, compile, and prepare reports, manuals, correspondence, or other information required by management or governmental agencies.
- Supervised daily operations, ensuring compliance with healthcare regulations and organizational policies.
- Coordinated scheduling for patient appointments, optimizing clinic workflow and resource allocation.
- Established strong relationships with patients, creating an environment of trust and open communication.
- Fluent in retrieving insurance prior authorization for the following: medications, necessary testing, and surgical procedures
Medical and Office Assistant
Primary Care Specialists, PC & Primary Laser Center
Westland, MI
06.2002 - 03.2007
- Conducted medical assistant duties including but not limited to taking patient vital levels, using various medical tools, EKGs, injections, preparing patients and tools for MRIs, CT scans and other testing
- Fluent in retrieving insurance prior authorization for the following: medications, necessary testing, and surgical procedures
- Protect the security of medical records and confidential information while performing the following office assistant duties: scheduling tests, telephone answering and messaging, calling in prescriptions, doctor follow-ups
- Compile and maintain patients' medical records to document condition and treatment and to provide data for research or cost control and care improvement efforts.
- Plan, develop, maintain, or operate a variety of health record indexes or storage and retrieval systems to collect, classify, store, or analyze information.
Education
B.S. - Business Administration
06-1990
Completed coursework towards B.S. Business Administration
B.A. - Clinical Medical Assisting
01-1990
Completed coursework towards B.A. Clinical Medical Assisting
Skills
- Leadership Experience
- Customer Relationship Management (CRM)
- Problem Solving
- Cross Functional Team Collaboration
- Logistics Operations
- Microsoft Office 365
- Compliance Management
- Electronic Medical Records (EMR) Software
- Mysis Software
- SmartDG
- WorkbenchDG
- SEBs Package Tracking Software
- Operations management
- Quality control management
- Data analytics
- Project management
- Team building & leadership
- Hiring and training
- Work Planning and Prioritization
- Task delegation
- Shift scheduling
- Employee coaching and mentoring
- Administration and reporting
- Customer relationship management
- Teamwork
- Positive attitude
- Problem-solving abilities
- Written communication
Certification
- Dangerous Goods and Spill Specialist - FedEx Express
- Patient Relations - Parker System Seminars
- On Site Management Training
- Medical Billing Service (MBS)
- A - FORE Health Medical System
- Mysis Health Care System
- Clinical Module & All Scripts (EMR) System
- CPR - Red Cross
- Electromyography (Surface EMG)
Timeline
Op's Lead Manager - FedEx Express
11.2019 - 10.2025
Courier DOT - Full Time - FedEx Express
11.2017 - 11.2019
Transportation Driver - People's Express
10.2015 - 10.2017
Medical Office Supervisor - Associates in Neurology PC
10.2007 - 10.2015
Medical and Office Assistant - Primary Care Specialists, PC & Primary Laser Center
06.2002 - 03.2007
University of Michigan - B.A., Clinical Medical Assisting
Detroit College of Business - B.S., Business Administration