Summary
Overview
Work History
Education
Skills
Training
Timeline
Generic
JENNIFER BELLAVIA

JENNIFER BELLAVIA

Assistant General Manager
Orlando,Florida

Summary

Experienced Assistant General Manager with a versatile skill set and a proven track record of successfully overseeing daily restaurant operations. Known for decisive planning abilities and analytical problem-solving skills, excels at managing teams to meet stringent objectives. Personable and collaborative demeanor evident in polished communication style and willingness to apply team feedback to overcome challenges. Encouraging manager and analytical problem-solver with talent for team building, leadership, and motivation. Exceptional customer relations aptitude and strong relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to enhancing employee engagement and boosting performance by applying training, monitoring, and morale-building abilities to create a positive work environment.

Overview

22
22
years of professional experience

Work History

Assistant General Manager

Adiser Orlando (Burger King)
08.2023 - Current
  • Motivated, trained, and disciplined employees to maximize performance.
  • Resolved problems promptly to elevate customer approval.
  • Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
  • Handled cash accurately and prepared deposits.
  • Enforced quality assurance protocols to deliver ideal customer experiences.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
  • Analyzed customer feedback data to identify areas of improvement and develop solutions.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Reported issues to higher management with great detail.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Managed team schedule with eye for coverage needs and individual strengths.

Assistant General Manager

Phoenix Organization (Burger King)
08.2019 - 03.2023
  • Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
  • Controlled spending on overhead and equipment by devising and executing cost-management procedures.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Keeping up with brand standards as a franchise
  • Assisted in recruiting, hiring and training of team members.
  • Projections and meeting sales quotas for a $2 million a year store
  • Responsible for running the store electively on a daily basis whether that be customer service, training, dealing with multiple vendors, inventory and hiring
  • Proficient in proper food handling and safety as well as food temperatures and proper storage
  • Evaluated department conditions and operations to determine strengths and areas for improvement.
  • Planned and prepared work schedules for 15-20 employees to assign employees to specific duties.
  • Thrive in a fast paced and stressful environment.
  • Engaged team members and improved performance by delivering daily updates and conducting regular meetings to obtain feedback and convey new policies.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Generated repeat business through exceptional customer service.
  • Mentored team members to enhance professional development and accountability in workplace.

Licensed Real Estate Sales Associate

Antonelli Realty
08.2005 - 11.2010
  • Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.
  • Conducted weekly open houses and provided feedback to sellers on potential buyers.
  • Reviewed and executed confidential documents, contracts and disclosures.
  • Generated leads for sales and rental properties through cold calls and referrals.
  • Communicated with clients to understand property needs and preferences.
  • Advertised client properties through websites, social media, and real estate guides.
  • Developed and maintained relationships with clients through networking, postcards, and cold calling.
  • Liaised between buyers and sellers to provide positive experiences for both parties.
  • Presented purchase offers to sellers for consideration.
  • Negotiated, facilitated, and managed real estate transactions.
  • Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
  • Wrote listings detailing and professionally highlighting property features to increase sales chances.
  • Advised clients on market conditions and property value for informed decision-making.
  • Prepared and presented contracts and other legal documents to clients.
  • Studied property listings, interviewed prospective clients, accompanied clients to properties and discussed condition of sales.

Retail Sales Associate

Bloomingdales - Town Center Mall
10.2002 - 02.2003
  • Greeted customers and helped with product questions, selections, and purchases.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Developed strong rapport with customers and created positive impression of business.
  • Managed efficient cash register operations.
  • Used in-store system to locate inventory and place special orders for customers.

Merchandiser

Bejeweled by Susan Fixel
05.2003 - 03.2005
  • Established strong vendor relationships to maintain and support business.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Developed relationships with key store personnel to support proper product placement and visibility.
  • Planned and implemented product launches and promotions for assigned stores.
  • Trained store personnel on product features to drive sales and increase product awareness.
  • Monitored packaging supply inventory and proactively requisitioned materials to avoid shortages.
  • Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
  • Stocked shelves to match planogram images and instructions.

Education

No Degree -

Florida College
Boca Raton

Real Estate

Gold Coast School of Realty
Tamarac, FL

Skills

  • Training and development background
  • Employee Scheduling
  • Employee Relations
  • Strategic planning skill
  • Operations Management
  • Team leadership expertise
  • Food safety and sanitation
  • Sales Coaching
  • Staff Development
  • Inventory Control
  • Financial Reporting
  • Operations Oversight

Training

  • Safe Serv certication in food safety training
  • Costumer service

Timeline

Assistant General Manager

Adiser Orlando (Burger King)
08.2023 - Current

Assistant General Manager

Phoenix Organization (Burger King)
08.2019 - 03.2023

Licensed Real Estate Sales Associate

Antonelli Realty
08.2005 - 11.2010

Merchandiser

Bejeweled by Susan Fixel
05.2003 - 03.2005

Retail Sales Associate

Bloomingdales - Town Center Mall
10.2002 - 02.2003

No Degree -

Florida College

Real Estate

Gold Coast School of Realty

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JENNIFER BELLAVIAAssistant General Manager