Hi, I’m
Jennifer Belle
Bayonne,NJ
Summary
Adept at multitasking and customer service, I enhanced guest satisfaction and streamlined operations at Houlihan's Restaurant. Skilled in POS systems and complaint resolution, I fostered positive relationships and maintained high cleanliness standards, contributing to a significant improvement in service efficiency and guest experience.
Overview
4
years of professional experience
Work History
Houlihan's Restaurant
Server
05.2017 - 10.2018
Job overview
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
TGI Fridays
Hostess/Server
01.2016 - 09.2019
Job overview
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
- Answered phone calls to take orders, give information and document reservations.
- Completed daily side work and opening and closing duties without fail.
- Seated patrons based on guest preferences and seating availability.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
- Backed up servers by checking on tables and retrieving items for guests.
- Opened and closed seating sections according to volume of guests.
- Delivered pick-up and curbside orders to guests.
- Advised customers about special offerings and menu items to help drive sales.
Education
Henry Snyder High SchoolJersey City, NJ
06.1999
Skills
- Customer Service
- Effective Multitasking
- Patience and Empathy
- Phone Etiquette
- Cleaning and sanitation
- Customer service expertise
- Detail Oriented
- Interactive communication skills
- Greeting guests
- Exceptional communication
- Guest Engagement
- Cleanliness Maintenance
- Payment Processing
- Hospitality service expertise
- Complaint Handling
- Guest complaint resolution
- Safe Food Handling
- Special requests handling
- Food Running
- Food safety understanding
- High-volume dining
- Upselling
- Dining area maintenance
- Server Support
Timeline
Server
Houlihan's Restaurant
05.2017 - 10.2018
Hostess/Server
TGI Fridays
01.2016 - 09.2019