JENNIFER BELLER
Charlotte,United States
Summary
Committed and motivated Human Resources Assistant with exceptional customer service and decision-making skills. Strong work ethic, professional demeanor, and great initiative.
Overview
17
17
years of professional experience
Work History
Human Resource Assistant
Military Entrance Processing Station
Lansing, MI
10.2021 - Current
- Working at the front counter which includes checking in applicants to the desk, letting applicants know where to go and where to be and processing applicants out of the building when they are finished. This status is updated in the Applicant Processing list book and in USMIRS on the computer. Registering applicants in MHS Genesis and uploading their medical documents for medical review. Giving the morning briefing when applicants first arrive at the MEPS so that they know what is allowed and what isn’t when they check in to the building. Giving the commander’s welcome brief to applicants before they are sent back to medical. Processing applicants includes interviewing, going over their personal information in USMIRS, verifying the emergency contacts and beneficiaries and going over their contract. In September 2021 was awarded as the professional of the month and was also named one of the subject matter experts for MHS Genesis on how I train new employees on USMIRS and MHS GENESIS computer program and the daily requirements of those programs. I create a step-by-step guide for MHS GENESIS to help new employees learn the program. Conducting QRP (Quality Review Process) each day to make sure the applicants that are processing have all documents uploaded properly and that all their information is in USMIRS and MHS Genesis. Preparing the lodging and meal rosters for each service and putting them in the proper books for the next day. Processing MEPS or MEP requests through email when requested from the service liaison. Completing Service Processing Form (SPF) requests from one service to another when the service liaison requests them. Giving the pre-oath briefing for applicants before they are sworn into the military. Giving the travel briefing for applicants before they are being shipped off to their military training and ensuring that they have everything they need before they leave MEPS.
Release of Information Specialist
Record Connect
Charlotte, MI
10.2020 - 05.2021
- Completed medical release of information requests through data entry into EPIC. Requests would be for patients, doctor’s offices, lawyers, and anyone else that needed a patient’s medical records. If there was a question that the available proper information for the patient could not be found, I completed the request but returned it to the requestor to let them know what the request was missing so that they could submit the request if necessary. Occasionally also answered the phones in the office and made phone calls.
Personal Shopper
Shipt
Charlotte, MI
08.2020 - 10.2020
- Accepted grocery orders from Shipt for members. Went to Meijer and got the groceries in the member’s order. Constantly communicated with the member if there were items on their grocery list that Meijer did not have to see if they wanted something else. Checked out with the cashier. Delivered the groceries to the member within the delivery window. Customer service.
Patient Access Specialist
Sparrow Eaton Hospital
Charlotte, MI
04.2020 - 07.2020
- Registered patients on the computer system and tracked when they came to the hospital whether they were a walk-in for lab work, x-rays or had an appointment. This included verifying their demographics, emergency contacts, employment and insurance. Registered patients that were being seen in the Emergency department and ensured that they were seen as soon as possible. Answered the phone for 6 different Sparrow buildings in Charlotte and ensured that the call was transferred to the correct office. Helped with patients in the waiting room when they had any questions. Disinfected the phones and furniture after each use for safety of the patients.
Medical Billing
Morlock-Norden
Okemos, MI
10.2019 - 02.2020
- Posted payments received from insurance companies. Filed claims and reviewed claims that were on the aging report. Posted charges for various accounts. Made phone calls to obtain pre-authorizations for clients prior to their surgery dates. Filed claims to Medicare and reviewed unpaid claims from Medicare. Reviewed and took tests on codes and modifiers that were used in the office.
Medical Billing
Aria Nursing and Rehab
Lansing, MI
07.2019 - 08.2019
- Completed and filed claims for Medicare. Verified patient’s insurance to make sure that it was active. Reviewed authorizations obtained authorization. Completed payment reconciliation for payments received from Medicare and other various insurance companies. Reviewed denials and reprocessed claims where they were denied. Made cash payments to patients from their accounts as needed.
- (externship for my college program)
Property Loan Servicing
Celink
Lansing, MI
12.2017 - 06.2019
- Processed loan payments. Reviewed loan paperwork and verification of required documents for those loans. Completed daily data entry and used various computer programs specific to the company. Ensured that dollar amounts matched accounts between the computer program and if they did not match found out where the error was at and ensured that it was corrected. Made multiple copies of paperwork for the customer files. Phone etiquette and customer service.
Worker
Bashes by Barbie
Lansing, MI
05.2017 - 07.2017
- Ironed chair sashes, table clothes and various linens used for wedding receptions. Assembled centerpieces for tables at wedding receptions which involved selecting vases, candlesticks holders, votives, flowers and mirrors to see what looked best on the table. Loaded and unloaded all items from the trailer that were all for the wedding reception. Set up the wedding reception which involved putting chair covers on chairs tying chair sashes on chairs putting table clothes on each table putting table runners on each table, and putting all items in the center of the table for the centerpiece. All other duties as assigned.
Production Control Clerk
Michigan Army National Guard-CSMS
Lansing, MI
09.2015 - 03.2017
- Operated the Global Combat Support System- Army (GCSS-A) computer program every day for the Michigan Army National Guard. This involved accepting work orders packets for over 60 Army National Guard units. This process included creating work order packets and scheduling appointments for the units to bring their equipment to be repaired or serviced. Prior to the GCSS-A, I managed the SAMS-2E computer program. On a daily basis, data was transferred between computer systems for statuses of work orders and sent to each unit to update their computers. Monthly the AMS State reports (Army Material Status System) for the entire state of Michigan were completed which consisted of 61 National Guard units. This data was sent to LOGSA to allow the National Guard Bureau to read the needs web of the state. Communicated with supply sergeants to let them know to pick up their equipment when repairs/services are completed. Closed work orders were scanned and uploaded to a public website that each unit had access to view the paperwork. Filed the closed work orders for historical use. Assisted the supervisor as needed with creating new production reports, service schedules and work order reports. The reports helped with the flow of work as far as making sure that the oldest work orders are being done first or that vehicles with the most needed repairs were repaired first. Customer service.
Production Control Clerk
Michigan Army National Guard-FMS1
Grand Ledge, MI
08.2009 - 09.2015
- Operated the SAMS-E computer system for 14 National Guard supported by FMS1. This included 2 different SAMS-E computer systems. One computer system and all 14 units equipment data loaded at the computer which means all the information pertaining to each truck, trailer, weapon, generator, etc. Anytime that a piece of equipment needed to be repaired/serviced, a work order was created for that piece of equipment. The work order was created on the computer system and then the data was sent to the second computer and a second work order was created so that the mechanics could repair/service the equipment. Work orders were prioritized according to the amount of work that needed to be done and when they it was getting the equipment back to 100 percent or just minor repairs completed. Updated status on each work order daily so that each unit would know the status of their equipment being worked on. Entered man hours each day for each mechanic so that the supervisor could track the man hour report weekly, monthly and annually. When work was completed, closed the work order and filed the paperwork accordingly. Managed the Government Purchase Card for FMS1. This involved managing 3,300 credit cards which was used to purchase items through local vendors when not available through the military system. There were 3 classes of supply for the credit card. Class 9, which is for repair parts for equipment Class 3, which is for oil and lubricants for equipment and Class 2, which is for office supplies and tools. Each month a report was submitted to higher headquarters for spending accountability. Submitted the AMS State reports (Army Material Status System) monthly to the CSMS. Responsible for reporting status for work orders to the CSMS, which involved sending and receiving data between 3 computer systems. Assisted the supervisor with any production issues and work plans. Coordinated with all units when their equipment was ready to be picked up or dropped off at FMS1 and when their equipment was ready to be picked up or dropped off at the CSMS. Coordinated with unit representatives to make changes to MTOE and INL lists to requirement accountability. Assisted the units with service schedules executing and turning in equipment and any other needs that they have that required assistance from FMS1. Managed the Time and Attendance payroll for FMS1. Ensured that their data was entered into the DCPS computer program so that all employees would be paid. Customers were assisted whether in person or on the phone.
Education
Medical Billing and Coding Certificate -
Career Quest
07.2021
Bachelor's degree - Sociology
American Military University
01.2015
Associate degree - Sociology
Mid Michigan Community College
Mount Pleasant, MI01.2001
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Montabella High School
Blanchard, MI06.1989
Skills
- SME (subject matter expert, MHS GENESIS)
- Giving briefings
- USMIRS 11
- Data Entry
- Telephone Etiquette
- Microsoft Office
- Detail Oriented
- Customer service oriented
Timeline
Human Resource Assistant
Military Entrance Processing Station
10.2021 - Current
Release of Information Specialist
Record Connect
10.2020 - 05.2021
Personal Shopper
Shipt
08.2020 - 10.2020
Patient Access Specialist
Sparrow Eaton Hospital
04.2020 - 07.2020
Medical Billing
Morlock-Norden
10.2019 - 02.2020
Medical Billing
Aria Nursing and Rehab
07.2019 - 08.2019
Property Loan Servicing
Celink
12.2017 - 06.2019
Worker
Bashes by Barbie
05.2017 - 07.2017
Production Control Clerk
Michigan Army National Guard-CSMS
09.2015 - 03.2017
Production Control Clerk
Michigan Army National Guard-FMS1
08.2009 - 09.2015
Bachelor's degree - Sociology
American Military University
Associate degree - Sociology
Mid Michigan Community College
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Montabella High School
Medical Billing and Coding Certificate -
Career Quest
Military
CW2 - Army National Guard - 920B Logistics Officer
Assigned to the Warehouse section of JFHQ. Assisted on drill weekends for the OIC (Officer in Charge) and helped supervise the 9 soldiers in the JFHQ warehouse. Ensured that everyone was at drill and that they were doing the work that pertained to their position. Managed the warehouse by supervising the workers so that they took care of customers when soldiers arrived to do CIF turn-ins and made sure the paperwork was correct and then placed items in the proper bins so that it was put back on the shelves. Assisted workers in doing class 9 turn-ins for equipment and that the paperwork was done correctly and put in the proper area depending on which state it was getting shipped to. Assisting individuals in my section when they needed to go to a military school that they knew where the school was and that they were prepared for that school. Kept all personnel in my section informed of drill dates and any special equipment or gear that they needed for drill weekend. As an assistant supervisor, conducted After Action Reviews at the end of drill so that we could give feedback to the Commander on our activities from our drill weekend. As a leader I also talked to my soldiers to make sure that they were not having any pay issues or any personal issues that they needed assistance with. I also informed the commander of personnel status each day for drill. During the month when I was not at drill, I also coordinated with my soldiers for any missions that were going on for the next month and let them know whether they would be in Lansing or at another location.
The above is the most current position that I had in the Michigan Army National Guard. I served in the military for over 24 years. I served 6 years on active duty and the remainder of my time was in the National Guard.