Jennifer Beltran
Smithfield,VA
Summary
Dependable in serving diverse needs of patients through active communication and responsive engagement with healthcare services and policymakers. Skilled at analyzing case files and databases to speed up inquiry response times and guide information through appropriate personnel channels. Maintains highest standards of ethics, professionalism and regulatory compliance to ease common stressors and de-escalate potential conflicts.
Overview
17
17
years of professional experience
5
5
years of post-secondary education
1
1
Language
Work History
Patient Service Representative, Assistant Manager
TPMG Peninsula Medical Associates
Hampton, VA
03.2012 - Current
- Ability to understand each providers schedule to ensure efficient management of all appointments as directed by providers.
- Efficient and accurate data entry skills.
- Entering and coding charges in accordance with doctors charting for billing purposes.
- Maintains operations by following policies and procedures reporting needed changes.
- Protect patients right's by maintaining confidentiality of personal & financial records.
- Took copayments, effectively communicate patient liability of co-insurances and prior balances and compiled daily financial records.
- Assisted patients in filling out check-in and payment paperwork.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Demonstrate the ability to work under pressure, and be professional during times of high volume and stress.
- Answer multi line phone system in a professional and courteous manner.
- Compile and process patient charts to ensure current demographic and insurance information using age appropriate communication skills.
- Timely response to patients, physicians, and company inquires and timely completion of assigned tasks.
- Coordinating with clinical staff to ensure positive patient flow and waiting room experience.
- Coordination and processing of monthly company reports to ensure continuous compliance with HIPAA & OSHA.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Balanced deposits and credit card payments each day.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Reviewed and corrected claim errors to facilitate smooth processing.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
Patient Service Representative
Cross County Cardiology
Edgewater, NJ
04.2007 - 09.2010
- Assisted patients in filling out check-in and payment paperwork.
- Took copayments and compiled daily financial records.
- Compiled and reviewed medical charts.
- Coordinates with clinical staff to ensure positive patient flow and waiting room experience.
- Provide excellent customer service while attending phone lines, properly forwarding messages.
- Under the direction of licensed staff schedule procedures and diagnostic testing.
- Assist in routine clerical functions such as filing of patient information, locating and preparing department charts, obtaining medical records.
- Entering charges for billing purposes.
- Protect patient rights by maintaining confidentiality of personal and financial records.
- Scheduling of Nuclear Stress Test, Echocardiograms, Echo Stress Test.
- Obtaining necessary prior authorizations for scheduled procedures prior to patients arrival.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Organized patient records and database to facilitate information storage and retrieval.
Logistics Coordinator, Office Manager
Pages Termite & Pest Control
Kearny, NJ
12.2006 - 02.2010
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Verified accurate account invoicing through collaboration with accounting department.
- Managed system support functions to set priorities and service levels expectations.
- Processed and entered customer orders into database and provided proactive customer service for accounts.
- Coordination and processing monthly reports in accordance with OSHA.
- Entering & collection of data charges for customer account.
- Direct workflow for technicians and daily scheduling.
- Balancing customer accounts at the end of the business day to ensure proper payment posting.
Education
Associate of Applied Science - Information Systems Technology
Thomas Nelson Community College
Hampton, VA 08.2016 - 05.2018
High School Diploma -
Union Hill High School
Union City, New Jersey 09.1999 - 06.2003
Skills
Chart pulling
undefinedTimeline
Associate of Applied Science - Information Systems Technology
Thomas Nelson Community College
08.2016 - 05.2018
Patient Service Representative, Assistant Manager
TPMG Peninsula Medical Associates
03.2012 - Current
Patient Service Representative
Cross County Cardiology
04.2007 - 09.2010
Logistics Coordinator, Office Manager
Pages Termite & Pest Control
12.2006 - 02.2010
High School Diploma -
Union Hill High School
09.1999 - 06.2003
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