JENNIFER BELVIN
Oceanside,CA
Summary
An experienced server brings enthusiasm, dedication, and an exceptional work ethic. Trained in customer service and safe food handling. High energy and outgoing, with a track record of providing positive guest relations. Outstanding, proactive team player, and clear communicator with over six years of high-volume dining and cash-handling experience in delivering excellent customer service in the food and beverages industry. Highly skilled in customer service with valuable experience as a waiter, adept at managing high-volume dining environments. Possess strong communication and interpersonal skills, ensuring positive guest experiences and efficient table management. Proven ability to improve workflow and enhance team efficiency, contributing significantly to the restaurant's reputation for service excellence. Demonstrated adaptability and problem-solving capabilities in fast-paced settings, leading to increased customer satisfaction and repeat business.
Overview
16
16
years of professional experience
Work History
Server
Texas Roadhouse
Oceanside
01.2022 - Current
- Processed financial transactions with precision, adhering to company cash handling protocols.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Instructed new staff on restaurant protocols and plating methods.
- Greeted guests and provided menus.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Documented shift transactions in compliance with legal and company standards.
- Supported the development of skills for new server team members.
- Built strong relationships with guests and encouraged repeat business.
Server
Red Lobster
Oceanside, CA
10.2014 - Current
- Dedicated to creating a memorable dining experience
- Accurate daily cash handling and reconcile payments at the end of the shift
- Skillfully anticipate and address guests’ service needs
- Effectively communicate with kitchen staff regarding customer allergies, dietary needs, and other special requests
- Partner with team members to serve food and beverages that exceed guest expectations
Server
Joe's Crab Shack
Oceanside, CA
03.2014 - 12.2014
- Focused on superior customer service
- Consistently adhered to quality expectations and standards
- Assisted guests with making menu choices in an informative and helpful fashion
- Routinely reconciled payments at the end of the shift
- Successfully maintained the corporate level of service
HHA
San Diego, CA
03.2009 - 08.2014
- Observed and documented patient status and reported patient complaints to the case manager
- Planned, prepared, and served meals
- Provided transportation, assistance, and companionship to clients
- Performed household tasks such as laundry, dusting, washing dishes, and vacuuming
- Assisted with daily activities and provided patients and families with emotional support
Receptionist
AB Hashmi
Oceanside, CA
09.2011 - 12.2012
- Managed the reception area, including greeting visitors
- Responded to telephone and in-person requests for information
- Maintained the front desk and reception area in a neat and organized fashion
- Planned meetings and prepared conference rooms
- Made copies, sent faxes, and handled all incoming and outgoing correspondence
- Organized files, received and distributed faxes and mail in a timely manner
- Managed daily office operations and maintenance of equipment
Customer Service / Personal Assistant
The Roel Company
San Diego, CA
06.2009 - 08.2011
- Communication Gatekeeper:
- Handled incoming email, faxes, and post
- Met and greeted visitors
- Screened phone calls, inquiries, and requests
- Organized and maintained diaries and set appointments
- Liaison between clients, suppliers, and staff:
- Carried out background research and presented findings
- Produced documents, briefing papers, reports, and presentations
- Organized and attended meetings ensuring management preparedness for meetings
Education
CNA / HHA - Patient Care Services
Maric College
Vista, CA01.1998
Skills
- Maintains Composure in High-Stress Situations
- Trained in Hospitality Beverage Management
- Point of Sale Proficiency
- Collaborative Relationship Building
- Highly responsible and reliable
- Positive Attitude
- Effective Communicator
- Exceptional customer service
- Effective Complaint Handling
- Sales goals attainment
- Cross-selling techniques
- Teamwork and collaboration
- Policy and procedure adherence
- Sales goal achievement
Timeline
Server
Texas Roadhouse
01.2022 - Current
Server
Red Lobster
10.2014 - Current
Server
Joe's Crab Shack
03.2014 - 12.2014
Receptionist
AB Hashmi
09.2011 - 12.2012
Customer Service / Personal Assistant
The Roel Company
06.2009 - 08.2011
HHA
03.2009 - 08.2014
CNA / HHA - Patient Care Services
Maric College