Jennifer Benavides
Corpus Christi,TX
Summary
Versatile and results-driven professional with a proven track record in customer relations and time management, honed from experiences at Men's Wearhouse and as a Stay at Home Mom. Excelled in team building and planning, significantly enhancing operational efficiency. Expert in customer service, blending analytical thinking with a friendly, positive attitude to exceed expectations.
Overview
12
12
years of professional experience
Work History
Stay at Home Mom
Self Employed
Corpus Christi, TX
01.2018 - Current
- Managed household and family responsibilities, including child care, extracurricular activities, and housekeeping.
- Organized family events and activities.
- Coordinated schedules.
- Nurtured children's development.
- Adapted to changing needs.
- Handled budgeting and finances.
- Developed strong organizational and time management skills.
Retail Sales Manager
Men's Wearhouse
Corpus Christi, TX
10.2015 - 05.2017
- Developed strategies to increase sales and profitability.
- Managed staffing schedules, interviewed potential employees, and provided training for new hires.
- Conducted regular inventory checks to ensure accuracy of product counts.
- Ensured customer satisfaction by handling inquiries, complaints, and returns professionally.
- Monitored employee performance and provided feedback to improve productivity.
- Planned promotional events such as in-store discounts or special offers.
- Maintained a clean work environment to promote safety standards.
- Implemented innovative marketing campaigns to boost brand awareness.
- Resolved conflicts between customers and staff members in a professional manner.
- Greeted guests promptly with positive attitude and asked open-ended questions to better understand shopping needs.
Server
Wings N More
Corpus Christi, TX
06.2012 - 04.2016
- Greeted guests and provided menus.
- Provided seating arrangements for guests in accordance with occupancy regulations and customer preferences.
- Communicated any issues or complaints to management in a timely manner.
- Kept track of attendance records for all hostesses on duty.
- Followed safety protocols at all times while on the job.
- Assigned tasks to other hostesses based on their skill level or experience.
- Encouraged team members to provide exceptional customer service at all times.
- Provided excellent customer service to ensure satisfaction.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Monitored dining room for cleanliness and proper set-up at all times.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
Receptionist
South Texas Dermatology
Corpus Christi, TX
08.2014 - 01.2015
- Greeted visitors and provided them with assistance verifying insurance information and coverage.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Scheduled and confirmed appointments.
- Answered and directed incoming calls using multi-line telephone system.
- Updated and recorded customer or client information to maintain accounts.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients, customers, and other visitors.
- Performed data entry tasks into various computer systems accurately and promptly.
- Responded to inquiries from internal staff members regarding office operations issues such as mail delivery or office equipment maintenance.
Skills
- Customer Relations
- Time Management
- Team building
- Analytical and Critical Thinking
- Good Telephone Etiquette
- Planning
- Customer Service
- Friendly, Positive Attitude
- Planning and Organization
- Works well under pressure
- Creative with design ideas
Affiliations
- Proud member of Church Unlimited serving ministry
- London ISD PTA member
References
References available upon request.
Timeline
Stay at Home Mom
Self Employed
01.2018 - Current
Retail Sales Manager
Men's Wearhouse
10.2015 - 05.2017
Receptionist
South Texas Dermatology
08.2014 - 01.2015
Server
Wings N More
06.2012 - 04.2016