Jennifer Bence
Lakemoor,Illinois
Summary
Versatile and dynamic professional with a proven track record of enhancing customer satisfaction and fostering educational growth, as demonstrated at Farmers Insurance Agency. Excelled in schedule management and strong communication, ensuring efficient operations and positive client interactions. Achieved significant improvements in service delivery through reliability and a positive attitude.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Personal Nanny
Behm Family
08.2021 - Current
- Ensured safety of children in various settings, including at home, during transportation, and on outings.
- Created fun learning opportunities through interactive games and hands-on experiences, fostering intellectual curiosity in children.
- Developed strong relationships with families, providing support and guidance through various stages of their children''s lives.
- Assisted in the coordination and management of family schedules, ensuring timely arrival at events and appointments while prioritizing the best interests of the child.
Owner
Totally Cupcaked
01.2018 - Current
- Managed supply orders. Baking and creating custom orders. Crafting new and exciting ideas. Decorating orders based on customer needs.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily orders, ensuring all tasks are completed accurately and efficiently by order date.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Complied with health and safety codes to protect staff and customers.
- Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
- Maintained a safe work environment by strictly adhering to sanitation guidelines and addressing potential hazards promptly.
- Developed new recipes to expand bakery's offerings and attract new customers.
- Participated in local food fairs to promote bakery, resulting in increased foot traffic and sales.
Child Caregiver
Mchenry Recreation Center
04.2017 - 09.2024
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Ensured child safety through diligent supervision and adherence to established protocols.
- Administered first aid when necessary, maintaining a calm demeanor during emergencies and handling situations effectively.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Created a safe environment through routine inspections of play areas, toys, and equipment for potential hazards.
- Taught children to organize toys, wash hands, and share by leading by example.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Introduced children to educational games and activities to boost learning.
- Developed age-appropriate activities and crafts to engage children.
- Read stories, sang songs and facilitated creative play.
Restaurant Waiter
UNOS
02.2015 - 09.2016
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
- Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
- Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
- Maintained professional demeanor under pressure while managing challenging situations involving dissatisfied customers.
- Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Utilized time management skills to prioritize tasks effectively during busy shifts, ensuring prompt attention to all guests'' needs.
Customer Service Representative
Farmers Insurance Agency
08.2012 - 09.2014
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
Cosmetology -
Miss Katie’s Beauty of College
Canton, MI09.2005
High School Diploma -
Plymouth- Canton High School
Canton, MI06.2005
Skills
- Positive attitude and energy
- Strong communication skills
- Patience and empathy
- Reliability and punctuality
- Social skill development
- Social skills development
- Schedule management
- Educational support
Certification
Mchenry Health department certified
Food and beverage manger certified
Timeline
Personal Nanny
Behm Family
08.2021 - Current
Owner
Totally Cupcaked
01.2018 - Current
Child Caregiver
Mchenry Recreation Center
04.2017 - 09.2024
Restaurant Waiter
UNOS
02.2015 - 09.2016
Customer Service Representative
Farmers Insurance Agency
08.2012 - 09.2014
Mchenry Health department certified
Food and beverage manger certified
Cosmetology -
Miss Katie’s Beauty of College
High School Diploma -
Plymouth- Canton High School
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