Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jennifer Bender

Chiefland

Summary

Dedicated and empathetic professional with extensive experience in customer service, crisis support, and client relations. Skilled at handling sensitive conversations, resolving complex issues, and maintaining accurate records in high-volume environments. Strong ability to adapt to remote roles with proven success in phone, chat, and email communications. Seeking a remote position where I can leverage interpersonal skills, problem-solving, and technical knowledge to deliver excellent service

Overview

11
11
years of professional experience

Work History

Crisis Counselor

PRS Inc.
11.2021 - 02.2023
  • Evaluated self harm risk via phone and chat by gathering information through active listening with empathy. Completed suicide ideation assessments. Provided case management services, created treatment plans, and connected clients to appropriate resources for after contact. Built safety plans to lower overall risk of crisis and ability to stay safe from self harm.

Customer Service Sales Representative

Alorica
11.2021 - 08.2022
  • Influenced clients to purchase services and merchandise using upsell techniques and promotional pricing. Facilitated customer service, solved payment issues, troubleshooted tech issues, communicated to clients via chat, email,and cloud telephonic software.

Travel Resolutions Specialist

Carnival Cruise Line
08.2019 - 06.2020
  • Resolved Clients' concerns with purchased packages, itineraries, and shore excursions. Educated clients on travel requirements, policies, documentation and vaccinations for international destinations. Maintained client contact database and managed individual clients status in CRM Salesforce. Collaborated with team members to exceed sales targets and achieve customer satisfaction objectives.

Karaoke Hostess & DJ

Sing It LLC
02.2012 - 12.2019
  • Provided The Ultimate Karaoke and DJ Experience to multiple venues including: Big Dawgs Sports Cafe, Village Well Bar, Tarpon River Bend, American Legion (multiple posts), Portly Pig Gastro Pub, Paradise Tiki Bar, Flossie's Bar, Bokampers and RipTide. Other venues included private parties and weddings.

Customer Service Supervisor

Big Lots Stores Inc
11.2014 - 01.2017
  • Oversaw the sales floor keeping displays and shelves customer ready and professionally presented. Monitored cashiers' workload and balanced registers to maintain strong financial controls. Maintained store merchandise fresh by monitoring use of proper stock rotation procedures. Handled escalated customers that requested a supervisor to rectify their situation and concerns.

Education

No Degree - General Studies

Broward College
Fort Lauderdale, FL

High School Diploma -

Cooper City High School
Cooper City, FL
05.2010

Skills

  • Sales strategies and suggestive selling techniques
  • Memory retention skills
  • Effective listening abilities
  • Data entry proficiency
  • Call center operations experience
  • Proficient in computer applications
  • Conflict resolution & critical thinking strategies
  • Payment processing expertise
  • Scheduling and call management skills
  • Order processing efficiency
  • Proficient in Microsoft Office Suite
  • De-escalation techniques expertise
  • Technical support including live chat assistance
  • CRM systems
  • Remote Customer Support (Phone, Chat, Email, Video)
  • Equipped with high-speed internet and dedicated home office setup

Timeline

Crisis Counselor

PRS Inc.
11.2021 - 02.2023

Customer Service Sales Representative

Alorica
11.2021 - 08.2022

Travel Resolutions Specialist

Carnival Cruise Line
08.2019 - 06.2020

Customer Service Supervisor

Big Lots Stores Inc
11.2014 - 01.2017

Karaoke Hostess & DJ

Sing It LLC
02.2012 - 12.2019

No Degree - General Studies

Broward College

High School Diploma -

Cooper City High School

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