Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jennifer Bennett

Charlotte,NC

Summary

Dynamic Senior Leader with a robust background in operations, inventory management, manufacturing, and production initiatives that consistently drive process efficiency, cost savings, and enhanced corporate performance. Expertise in optimizing manufacturing operations, cultivating strong vendor relationships, and leveraging KPI management to boost business efficiency. Skilled in developing and executing strategies that elevate customer satisfaction and foster repeat and referral business. Proven ability to lead large teams and implement strategic initiatives that enhance productivity, reduce costs, and achieve organizational goals through effective leadership and problem-solving capabilities.

Overview

12
12
years of professional experience

Work History

Director Of Operations East Coast

Ashley Distribution Services
09.2022 - Current
  • Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
  • Monitored budget and utilized operational resources.
  • Oversaw day-to-day production activities in accordance with business objectives.
  • Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
  • Conducted regular performance reviews to assess team progress, providing constructive feedback and guidance for continuous improvement.
  • Collaborated with senior management to develop and execute long-term corporate goals and objectives.
  • Mentored and coached team members to foster productive and engaging work environment.
  • Managed budgets and resources, optimizing allocation for maximum impact on business objectives.
  • Developed and executed strategic plans to achieve organizational goals and drive sustainable growth.
  • Established strong partnerships with vendors, suppliers, and key stakeholders to improve collaboration and ensure alignment with business requirements.
  • Identified opportunities for cost reduction and process improvement, implementing changes that resulted in significant savings.
  • Negotiated with vendors, suppliers and other stakeholders to acquire mutually beneficial contracts and agreement.
  • Delivered exceptional customer experiences by implementing strategies focused on meeting evolving needs and expectations.
  • Enhanced employee engagement by developing training programs, fostering a collaborative culture, and promoting professional development opportunities.
  • Implemented data-driven decision-making processes to enhance operational performance and achieve targets.
  • Spearheaded change management initiatives that facilitated organizational transformations while minimizing disruption to ongoing operations.
  • Championed quality assurance efforts by establishing rigorous standards and monitoring adherence to maintain high levels of service delivery.
  • Implemented process improvements that enhanced workflow and reduced operational delays.
  • Improved customer service efficiency by reducing average first response time from 3 hours to 15 minutes, and cutting issue resolution time from 5 hours to under 1 hour, through workflow optimization, implementation of automated ticket triage, and cross-functional team alignment.
  • Reduced carrier shipping costs by 22% through strategic vendor negotiations, carrier performance analysis, and transitioning to more cost-effective logistics solutions without compromising delivery timelines or service quality.

Home Delivery Supervisor

Article
01.2021 - 08.2022
  • Effectively managed and monitored daily team performance through programs and procedures to establish safe, on-time delivery while providing exceptional results for the customer experience.
  • Delivered impeccable customer service through overseeing the delivery dispatch of 60+ drivers and monitoring their overall productivity. Championed safety and modeled safe work habits by ensuring the adherence through safety procedures in the workplace and in customer's homes. Provided leadership, coaching, and development through performance management of direct reports. Collaborated cross functionally with remote support to efficiently plan future routes while maintaining cost efficiencies.
  • Key Contributions:
  • Documented and remained compliant with all DOT, OSHA, and state regulations for both the warehouse, fleet and drivers.
  • Led the highest-ranking station for the Relentlessly Remarkably Better Index at a 98.4% for all delivery teams within the network.
  • Worked directly with customer base on critical escalations to drive true service resolution and remain customer obsessed.
  • Created a new onboarding process outlining all training necessary for new employees first month, both in house and on the road.
  • Project Manager responsible for pursuing and enlisting vendors for all warehousing and delivery needs. Collaborated with vendors and remained diligent with the agreed upon timelines.
  • Managed logistics operations for home delivery, ensuring timely and efficient service execution.

Senior Inventory and Logistics Manager

Health Monitor Network
01.2018 - 01.2020
  • Managed overall supply chain operations including inventory of materials, selection of vendors, procurement and improved process efficiency and business productivity.
  • Develop method for placing orders within given timescale and budget. Generated inventory reconciliation program to ensure smooth running of inventory operations. Maintained the accuracy of all shipping information to ensure inventory accuracy and recover any potential missing assets. Liaise with outside vendors to negotiate competitive pricing to maintain the bottom line. Created forecasting on a product level to increase efficiencies within the supply chain.
  • Key Contributions:
  • Led the design and introduction of new processes and routines to create a guideline for the entire inventory process.
  • Streamlined the ordering process for high-skilled logistics team to execute accurate and reliable reporting.
  • Cultivated productive relationship with vendors to ensure optimal performance through consistent follow up and accurate invoicing.
  • Created team building workshops to establish relationships cross-functionally.
  • Built and developed relationships with field sales representatives to accurately forecast upcoming changes within the market.
  • Coordinated dispatching of 20 drivers to accomplish daily delivery requirements.

Operations Manager

IKEA
01.2014 - 01.2018
  • Directed all activities of risk and compliance department while administering safety of building in accordance with company standards, OSHA, and state requirements.
  • Held full accountability for facilities department in collaboration with outside vendors to ensure that all equipment within the building remained compliant. Managed IKEA Food to ensure food safety was the number one priority. Delivered impeccable service to meet and exceed customer expectations in accordance with company specifications. Steered entire store inventory process through conjunction with leaders and managers to ensure inventory integrity and maintain over 20K articles. Handled various projects with keen focus on driving sales and managing KPI's in a large-scale business to deliver on the P&L.
  • Key Contributions:
  • Communication Project Leader for company re-organization. Maintained social media account and responded to concerns voiced through internal publications.
  • Managed the risk and compliance team and received a 98.9% on Security Check for the Paramus location. The country average was a 94%. IKEA Paramus ranked number 5 in the country out of 45 stores.
  • Led the quality control team where we followed all rules and regulations for potential recalls in accordance with state laws. Effectively communicated all recalls throughout the store and on social media platforms.
  • Accountable to recruit, train and provide guidance to adhere to companies' policies and procedures through coaching process and performance management.

Education

Bachelor of Science - Communications/Public Relations

Eastern Michigan University
Ypsilanti, MI
01-2006

Disney Leadership Excellence Training Course -

Disney Institute
Orlando
01.2021

Skills

  • Strategic Project Management
  • Budgeting & Cost Reduction
  • Problem Analysis & Issue Resolution
  • High Impact Sales Strategy
  • Operational Excellence
  • Supply Chain Management
  • Sales Forecasting, Planning & Analytics
  • Purchasing, Shipping & Inventory Control
  • Continuous Process Improvements
  • Cross-functional Team Building & Leadership
  • Recruiting & Onboarding
  • People Development
  • Operational efficiency
  • Strategic planning and execution

Timeline

Director Of Operations East Coast

Ashley Distribution Services
09.2022 - Current

Home Delivery Supervisor

Article
01.2021 - 08.2022

Senior Inventory and Logistics Manager

Health Monitor Network
01.2018 - 01.2020

Operations Manager

IKEA
01.2014 - 01.2018

Bachelor of Science - Communications/Public Relations

Eastern Michigan University

Disney Leadership Excellence Training Course -

Disney Institute

Similar Profiles

CREATE PROFILE