Jennifer Benshoof
Lawton,OK
Summary
Dynamic Store Manager with a proven track record at T-Mobile, enhancing customer satisfaction and streamlining operations. Excelled in employee supervision, motivating teams to exceed sales targets, and mastering retail inventory management. Skilled in operational budgeting, achieving significant profitability increases. Demonstrates exceptional leadership and accurate cash handling abilities, driving store success.
Overview
18
18
years of professional experience
Work History
Store Manager
T-Mobile
Chickasha, OK
09.2022 - 11.2024
- Greeted customers, identified their needs, and provided product recommendations.
- Created reports on sales activities and inventory levels for management review.
- Informed customers about promotions and special offers from the company.
- Organized displays in order to attract more customers into the store.
- Generated leads through referrals from satisfied customers.
- Developed strategies to maximize sales and profitability.
- Established customer service standards and monitored staff compliance.
- Resolved customer complaints in a timely manner.
- Recruited, trained and supervised new employees.
Store Manager
Murphy USA
Midway City, OK
10.2020 - 09.2022
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Monitored inventory levels and placed orders to restock shelves.
- Developed strategies to maximize sales and profitability.
- Recruited, trained and supervised new employees.
- Ensured compliance with safety regulations and company policies.
- Trained and mentored associates to teach daily tasks and procedures.
Store Manager
GPM Investments LLC
4500 S I 35 Service Rd, OK
03.2009 - 08.2020
- Built loyal customer base by delivering excellent service and stocking in-demand products.
- Updated store pricing, signage and merchandising to promote specials, sales and discounts.
- Oversaw merchandising and displays, signage, decorations and cleaning to maintain safety and readiness for customers.
- Resolved customer problems by investigating issues, answering questions and building rapport.
- Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
- Conducted staff evaluations and determined promotions and realignments or increase in workforce.
- Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels.
Waitress
Cracker Barrel
Huntsville, AL
01.2007 - 03.2009
- Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
- Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
- Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
Education
High School Diploma -
Huntsville High School
Huntsville, AR11 2003
Skills
- Employee supervision and motivation
- Store opening and end of day procedures
- Store operations oversight
- Accurate cash handling
- Inventory control
- Operational budgeting
- Retail inventory management
Timeline
Store Manager
T-Mobile
09.2022 - 11.2024
Store Manager
Murphy USA
10.2020 - 09.2022
Store Manager
GPM Investments LLC
03.2009 - 08.2020
Waitress
Cracker Barrel
01.2007 - 03.2009
High School Diploma -
Huntsville High School