Jennifer Benthall
Decatur,TX
Summary
Detail-oriented Administrative Assistant with 15 years of experience in providing comprehensive administrative support. Proficient in managing schedules, coordinating meetings, and handling correspondence to enhance office efficiency. Strong organizational and communication skills, with a proven ability to multitask and prioritize effectively in fast-paced environments. Committed to maintaining professionalism and fostering positive relationships with clients and colleagues. Hospitality professional prepared to excel in managing front desk operations with high standards and results-driven approach. Known for strong team collaboration and adaptability in dynamic environments. Expertise in guest relations, staff management, and operational efficiency.
Overview
19
19
years of professional experience
Work History
Administrative Assistant Admissions/Receptionist
Decatur Medical Lodge
01.2024 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
Owner/Operator
Luminous Mirror Booth
02.2017 - 09.2023
- Managed event logistics including venue selection, vendor coordination, and budget management for successful execution of Wedding and Corporate events
- Captured high-quality images for various clients, including weddings, events, and portraits
- Managed end-to-end execution of multi-channel marketing campaigns, including email marketing, social media advertising, and content creation
- Managed day-to-day business operations.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed budgets and negotiated contracts with vendors, ensuring cost-effective event execution.
- Streamlined event planning processes by implementing efficient project management strategies.
- Implemented innovative event themes and designs to create memorable experiences for attendees.
- Managed administrative logistics of events planning, event booking, and event promotions.
- Established relationships with key stakeholders, fostering long-term partnerships for future collaborations.
- Coordinated large-scale events for industry professionals, resulting in increased networking opportunities.
Front Office Manager
Comfort Inn & Suites
04.2015 - 03.2017
- Managed front desk operations, overseeing a team of receptionists and ensuring smooth check-in/check-out processes for guests
- Resolved guest complaints or issues promptly and effectively, maintaining high levels of customer satisfaction
- Maintained inventory of room keys, ensuring proper distribution and security measures were followed
- Created daily reports on occupancy rates, revenue generated, and other key metrics to inform decision-making processes
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
- Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
- Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
Front Desk Manager
Hampton Inn & Suites By Hilton
07.2010 - 04.2015
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Mentored and trained new hires, fostering a supportive work environment that facilitated professional growth.
- Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
- Kept accounts in balance and ran daily reports to verify totals.
- Oversaw daily cash reconciliations, maintaining accurate financial records for the front desk department.
- Checked guests in out of hotel, made reservations, and processed payments.
- Managed front desk maintenance of client records and lab data.
- Oversaw front desk operations with eye for hotel reputation, staff productivity, and operational efficiency.
- Managed team schedules, ensuring adequate staffing levels for optimal front desk operations.
Hotel Front Desk Supervisor
Holiday Inn IHG
12.2005 - 07.2010
- Organized staff schedules according to anticipated occupancy levels, minimizing overtime costs while maintaining adequate staffing levels at all times.
- Collaborated with housekeeping and maintenance teams to ensure timely completion of tasks and room readiness.
- Maintained a professional and presentable front desk area, ensuring guests were greeted with a clean and welcoming environment upon arrival.
- Streamlined check-in and check-out processes for increased efficiency and guest satisfaction.
Education
Graduated - Real Estate
Champions Real Estate
Fort Worth, TX08.2024
Some College - Basic courses
TCC
North Richland Hills, TX03.2000
High School -
Grapevine High School
Grapevine, TX05.1997
Skills
Office administration
Documentation and recordkeeping
Office management
Event planning
Project management
Guest relations
Schedule management
Data entry proficiency
Document coordination
File management
Teamwork and collaboration
Problem-solving
Attention to detail
Multitasking
Excellent communication
Customer service and support
Personal Information
Work Permit: Authorized to work in the US for any employer
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
RemoteOn-SiteImportant To Me
Work-life balanceFlexible work hoursWork from home optionCareer advancementTimeline
Administrative Assistant Admissions/Receptionist
Decatur Medical Lodge
01.2024 - Current
Owner/Operator
Luminous Mirror Booth
02.2017 - 09.2023
Front Office Manager
Comfort Inn & Suites
04.2015 - 03.2017
Front Desk Manager
Hampton Inn & Suites By Hilton
07.2010 - 04.2015
Hotel Front Desk Supervisor
Holiday Inn IHG
12.2005 - 07.2010
Some College - Basic courses
TCC
High School -
Grapevine High School
Graduated - Real Estate
Champions Real Estate
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