Summary
Overview
Work History
Education
Skills
Websites
Languages
Timeline
Generic

Jennifer Berg

Bonney Lake,Washington

Summary

Outgoing and friendly Barista with excellent interpersonal communication strengths. Solid experience processing payments, handling food and meeting customer demands with diligent and well-organized mentality. Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.

Overview

17
17
years of professional experience

Work History

Realtor

Keller Williams
05.2018 - Current
  • Assisted buyers with finding ideal homes by assessing needs, requirements, and budgets. Assisted sellers with selling their homes.
  • Wrote contracts to outline sales and purchases of properties.
  • Resolved client concerns related to home purchases to maintain high satisfaction ratings.
  • Advised and informed prospective clients on current market activities and conditions.

Compensation Specialist

Federal Way Public Schools
07.2016 - 11.2017
  • Responsible for the accuracy of compensation; input data and update information in the human resource information system (HRIS)
  • Calculated salary placement, prepared, entered pay. Maintain sick leave and vacation balances for staff. Enter pay for staff receiving stipends or supplemental pay. Responsible for the accuracy of calculating and processing payroll for leaves of absence, retirements, and terminations for staff in accordance with District rules and procedures relating to the HRIS.
  • Correspond with employees to give notice of and verify changes in payroll. Communicates and coordinates with departments and/or schools regarding payroll issues.
  • Annual update of classified salary schedules. Assist applicants and staff with salary questions and concerns.
  • Develop complex spreadsheets and accurate reports. Complete employment verifications. Generate and distribute annual working calendars for all staff. Meet regular inflexible deadlines to ensure payment of staff.

Human Resources Assistant

Federal Way Public Schools
02.2015 - 07.2016
  • Greet all visitors upon their entrance to the department. Provide assistance and information relating to job postings, application procedures and other HR inquiries. Answer a wide variety of calls on a multi-line phone system, and respond to department emails.
  • Work daily with confidential information and handle delicate situations. Primary support for onboarding new hires and processing new hire paperwork. Recruitment preparation, candidate tracking, representing the District at career fairs, assist with new employee orientation.
  • Order department supplies. Provide secretarial services to department administrators. Create and maintain recruiting databases and run related reports. Organize, enter into WinOcular, and file all data collected from recruiting events.
  • Maintain Volunteers Washington State Patrol spreadsheet. Perform background checks using WATCH. Check OSPI for fingerprints and certificates of new hires, volunteers, and contractors. Filed paperwork, sorted, and delivered mail and maintained office organization.

Finance and Administration

Fiberlay
11.2013 - 11.2015
  • Primarily responsible for Accounts Payable responsibilities. Receive and process all invoices for the company using Microsoft Dynamics Navision. Process purchase orders, document receipt of all freight invoices, and enter them into the system for payment. Create purchase invoices and credit memos, coding them appropriately.
  • Run financial reports as needed. Compile and send necessary documentation to vendors and their auditors for financial and tax purposes. Periodically handle accounts receivable duties, including billing invoices, creating deposits, applying payments to customers' accounts.
  • Answer the phones, open the mail, and communicate with vendors regarding the company's accounts. Work closely with our Purchasing department, Warehouse Manager, Regional Manager, and directly support our CFO.
  • Organize company events. Handled accounts payable for Fiberlay's other two companies, FICI and Canada Fiberlay. Responsible for getting quotes for company services.

Administrative Assistant

Crisis Clinic
11.2012 - 11.2013
  • Provide daily direct assistance to the Business Manager, the Development/Community Relations Manager, the Executive Director, and 7 other directors/managers as needed. Answer a multi-line phone system, transferring calls appropriately and act as a receptionist to all visitors. Ensure front office is stocked and organized.
  • Create mail merges, import/export data, sort the office mail, handle mailings and requests for publications. Create and maintain personnel files for new staff, perform background checks using WATCH/SAM for all new hires; report new employees to DSHS.
  • Compile rough data and generate accurate reports from Excel, Word, Access, and Raiser’s Edge. Track inventory and order products for the entire office.
  • Enter donors into Raiser’s Edge, track their donations, and send thank you letters. Event coordination and preparation for community trainings, using Eventbrite.
  • Generate and send invoices, as well as file paid invoices. Prepare deposits and take them to the bank.

Administrative Accounting Assistant

Transitional Resources
09.2011 - 11.2012
  • Use Quickbooks to deposit clients’ money as well as pay their bills.
  • Create meticulous reports and letters for Social Security to provide documentation of the use of clients’ income and spending.
  • Speak with vendors and order products daily. Enter data as it is received and create reports and budget sheets based on this data.
  • Connect with clients’ case managers as issues come up and create resolutions.
  • Make deposits at the bank. Assist as needed with any fundraising for this nonprofit organization.

Shift Supervisor, Barista

Starbucks
08.2006 - 11.2012
  • Prioritize and organize workloads to meet strict deadlines; train and support team members. Orient new employees to company policies and procedures.
  • Establish and maintain strong working relationships with management, staff, and internal and external groups.
  • Connect with customers, discover their needs and respond accordingly. Created a customer service exercise for team members and successfully improved customer service during my time as supervisor at that location.
  • Accurately recorded inventory and handled cash management. Effectively delegated tasks to employees and maintained successful daily operations.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Controlled line and crowd with quick, efficient service.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Maintained regular and consistent attendance and punctuality.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.

Education

Bachelor of Science - Hospitality Management

South Seattle College
Seattle, WA
2010

Skills

  • Detail-oriented and Thoughtful Professional with years of experience coordinating, planning, and supporting daily operational retail and administrative functions
  • Enthusiastic learner, eager to meet challenges
  • Flexible and High Ability to Adapt
  • Work exceptionally well under pressure
  • Friendly, professional communication and calm, pleasant demeanor
  • Highly efficient
  • Exceptional Customer Service
  • Training and Development
  • Proficient in Microsoft Office Suite
  • Safe Food Handling
  • Speak intermediate Spanish

Languages

Spanish
Limited Working

Timeline

Realtor

Keller Williams
05.2018 - Current

Compensation Specialist

Federal Way Public Schools
07.2016 - 11.2017

Human Resources Assistant

Federal Way Public Schools
02.2015 - 07.2016

Finance and Administration

Fiberlay
11.2013 - 11.2015

Administrative Assistant

Crisis Clinic
11.2012 - 11.2013

Administrative Accounting Assistant

Transitional Resources
09.2011 - 11.2012

Shift Supervisor, Barista

Starbucks
08.2006 - 11.2012

Bachelor of Science - Hospitality Management

South Seattle College

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Jennifer Berg