Jennifer Berggren
720 3rd Ave NE Roseau,MN
Summary
Motivated professional with proven experience working with diverse individuals and families. Dedicated to family and public service. Caring case worker offering management expertise; quickly building trust and rapport to help clients make positive changes in their lives.
Overview
18
18
years of professional experience
Work History
Social Worker
Roseau County Social Services
Roseau, MN
11.2022 - Current
- Conducted assessments of client needs, strengths, and resources to develop treatment plans.
- Developed individualized service plans with clients to address their identified goals.
- Collaborated with family members to provide comprehensive support services to clients.
- Prepares and maintains case records that meet state and local guidelines.
- Review and explain rules and statutes, policies and procedures to clients and other staff.
- Work with local authorities, attorneys, and state officials on investigations to bring successful resolutions.
Family Based Service Provider
Roseau County Social Services
Roseau, MN
05.2022 - Current
- Serve as a role model for families while providing continuous support and positive encouragement to help in building clients self-esteem and self-worth.
- Work with families in their home to shorten or prevent out of home placement.
- Developed and implemented concrete goals in collaboration with the social workers.
- Identify appropriate community resources and provided referrals for services to families in need.
- Prepare prompt and accurate case notes, social service plans, and independent living plans in Social Service Information System (SSIS).
- Testify in court proceedings.
Licensed Childcare Provider
Jen's Daycare
Roseau, MN
02.2014 - 05.2022
- Enforced rules to maintain a safe and positive environment.
- Provided a secure indoor and outdoor premises to protect children under my care.
- Encouraged positive behaviors, including patience with teachers, parents and children.
- Promoted physical, emotional, intellectual and social development through well-planned classroom lessons, games and outdoor activities.
- Engaged groups of culturally diverse children in a creative, safe and focused setting.
- Patients, relational, and self motivated.
- Childcare Aware Star rated Program
Licensed Insurance Representative
State Farm- Kelli Palmquist
Roseau, MN
01.2012 - 02.2014
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Improved operations by working with team members and customers to find workable solutions.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Maintained confidential costumer information.
- Performed bank deposit daily.
Equipment Technician
Altru Health System
Grand Forks, ND
07.2011 - 01.2012
- Plan and organize routes to deliver oxygen, hospital beds, and medical supplies as efficiently as possible.
- Inspected equipment and made repairs and replacements.
- Performed troubleshooting duties to determine cause of equipment failures.
- Demonstrated and employed excellent mastery of hand tools, power tools and diagnostics equipment to carry out daily maintenance and repair tasks.
- Tested equipment to determine root causes of problems and determine repair needs.
Internship Student
Department of Corrections
Roseau, MN
05.2010 - 08.2010
- Supervised adult offenders to monitor compliance with court ordered conditions.
- Developed professional relationships with offenders through home, school, detention and community visits.
- Observed and recommended special community services rehabilitation to support offenders.
- Managed full-cycle caseloads, including pretrial, pre-sentence and client supervision.
- Counseled adult felony offenders with legal, substance abuse, mental health, employment and personal problems.
- Assisted probationers with resolving housing, employment and social services problems.
- Collected probationer conduct information from community individuals, family members and government agency representatives.
- Offered transitional services for program offenders, including referral to appropriate community agencies and organizations.
Deputy Sheriff
Roseau County Sheriff Department
Roseau, MN
12.2006 - 05.2008
- Conducted booking procedures on new inmates by performing fingerprinting and medical assessments.
- Monitored behavior of inmates to prevent escape attempts, crime and other dangerous activities.
- Escorted prisoners to and from court, jail and other jurisdictions or rehabilitation institutions to prevent unruly behavior and escapes.
- Prioritized responses to public emergency and non-emergent calls to efficiently dispatch police, fire and EMS while tracking data in real-time.
- Handled emergency phone calls calmly and obtained pertinent information with composed approach.
Education
Bachelor of Science - Criminal Justice
Bemidji State University
Bemidji, MN05.2011
Associate of Science - Criminal Justice
Northland Community And Technical College
Thief River Falls, MN05.2005
Skills
- Excellent interpersonal skills
- Manage a successful business
- Conflict resolution
- Time management
- Behavior management techniques
- Report writing and computer skills
- First Aid/CPR
- Project organization
- Planning and coordination
- Grant writing skills
- MN Choices Certified Assessor
Training, Licenses and Certificates
- Create Quality Improvement plans, 2020
- Understanding behavior: making sense of what you see and hear, 2019
- Preschool: Understanding and preventing challenging behaviors, 2019
- Health and Safety: Family childcare, 2019
- Sudden unexpected infant death/ abusive head trauma training, 2019
- Active supervision: What else is in the house, 2018
- Learning to listen, listening to learn, 2018
- Strengthening families, 2016
- ADHD: Seeing the disability behind the behavior, 2016
- Cognitive behavioral training
Timeline
Social Worker
Roseau County Social Services
11.2022 - Current
Family Based Service Provider
Roseau County Social Services
05.2022 - Current
Licensed Childcare Provider
Jen's Daycare
02.2014 - 05.2022
Licensed Insurance Representative
State Farm- Kelli Palmquist
01.2012 - 02.2014
Equipment Technician
Altru Health System
07.2011 - 01.2012
Internship Student
Department of Corrections
05.2010 - 08.2010
Deputy Sheriff
Roseau County Sheriff Department
12.2006 - 05.2008
Bachelor of Science - Criminal Justice
Bemidji State University
Associate of Science - Criminal Justice
Northland Community And Technical College
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