Summary
Overview
Work History
Education
Skills
Timeline
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Jennifer Bergner

Lakewood,WA

Summary

Customer-oriented Wireless Sales Associate with thorough knowledge of company's products and services and familiarity of customer and market dynamics. Versed in assessing customer needs, maintaining stock and cross-selling products. Proficient in POS system operations coupled with positive, energetic demeanor. Retail sales professional versed in product placement and merchandising. Extensive experience in inventory management and shipment processing. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

6
6
years of professional experience
4
4
years of post-secondary education

Work History

Mobile Expert

OSL Retail Services
Lakewood, WA
03.2022 - Current
  • Monitored wireless sales space to establish familiarity with various carriers.
  • Upsold customers by recommending accessories and promotions to increase revenue.
  • Kept customers and other employees up-to-date on latest devices and technology by performing frequent product demonstrations.
  • Assisted customers in determining cellular phone needs by asking open-ended questions, clarifying advantages and disadvantages of each product and explaining products by ratings.
  • Maintained accurate records of sales and customer information.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.

Customer Service Representative

Willis Towers Watson
Seattle, WA
01.2019 - 12.2022
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Responded to customer requests for products, services, and company information.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Tracked customer service cases and updated service software with customer information.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Developed customer service policies and procedures to meet and exceed industry service standards.
  • Trained new personnel regarding company operations, policies and services.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Responded proactively and positively to rapid change.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Managed timely and effective replacement of damaged or missing products.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.

Tax Preparer

Jackson Hewitt
Lakewood, WA
03.2018 - 12.2022
  • Maintained complete records of client tax returns and supporting documentation in secured areas.
  • Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.
  • Prepared tax returns, extensions, tax planning calculations, and write-ups for organizations and entities.
  • Contacted IRS or other relevant government organizations on behalf of client to address issues related to tax self-preparation.
  • Maintained compliance by adhering to current tax laws and regulations.
  • Communicated with clients regarding tax situations, providing guidance on financial decisions.
  • Researched complex tax issues utilizing online resources and professional tax software.
  • Identified potential audit red flags to minimize risk of IRS audits.
  • Assessed client tax situations to determine best filing options.
  • Calculated estimated tax payments for clients.
  • Consulted with clients to assess and mitigate future tax liabilities and determine eligibility for tax abatement.
  • Responded to inquiries from IRS and other tax authorities.
  • Analyzed financial documents to accurately reflect client information on tax returns.
  • Conducted reviews of internal tax documentation, reducing errors related to missed tax benefits.
  • Developed spreadsheet models to accurately track tax information.
  • Utilized tax software to prepare returns and meet deadlines.

Warehouse Associate

Amzon
Florence, NJ
09.2016 - 09.2019
  • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
  • Cleaned and maintained warehouse in compliance with OSHA safety standards.
  • Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
  • Checked packages and merchandise for damage and notified vendors.
  • Assembled orders and packed items for shipment, conveying orders to shipping personnel
  • Prepared orders for shipment by picking, packing, and labeling merchandise.
  • Worked safely around moving machinery.
  • Recorded daily incoming delivery information and obtained vendor signature on delivery tickets.
  • Handled daily customer service aspects and maintained positive relationships with external customers and freight partners.
  • Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
  • Performed general housekeeping and cleaning tasks.
  • Collaborated with various departments to manage timely delivery of orders and avoid delays.
  • Operated forklift to safely move and safeguard stock and supplies in warehouse.

Education

High School Diploma -

Northern Burlington County Regional High School
Columbus, NJ
09.2001 - 06.2005

Skills

Product line knowledge

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Timeline

Mobile Expert

OSL Retail Services
03.2022 - Current

Customer Service Representative

Willis Towers Watson
01.2019 - 12.2022

Tax Preparer

Jackson Hewitt
03.2018 - 12.2022

Warehouse Associate

Amzon
09.2016 - 09.2019

High School Diploma -

Northern Burlington County Regional High School
09.2001 - 06.2005

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Jennifer Bergner