Jennifer Bergner
Lakewood,WA
Summary
Customer-oriented Wireless Sales Associate with thorough knowledge of company's products and services and familiarity of customer and market dynamics. Versed in assessing customer needs, maintaining stock and cross-selling products. Proficient in POS system operations coupled with positive, energetic demeanor. Retail sales professional versed in product placement and merchandising. Extensive experience in inventory management and shipment processing. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
Work History
Mobile Expert
OSL Retail Services
Lakewood, WA
03.2022 - Current
- Monitored wireless sales space to establish familiarity with various carriers.
- Upsold customers by recommending accessories and promotions to increase revenue.
- Kept customers and other employees up-to-date on latest devices and technology by performing frequent product demonstrations.
- Assisted customers in determining cellular phone needs by asking open-ended questions, clarifying advantages and disadvantages of each product and explaining products by ratings.
- Maintained accurate records of sales and customer information.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Customer Service Representative
Willis Towers Watson
Seattle, WA
01.2019 - 12.2022
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Handled customer inquiries and suggestions courteously and professionally.
- Tracked customer service cases and updated service software with customer information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Trained new personnel regarding company operations, policies and services.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded proactively and positively to rapid change.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Managed timely and effective replacement of damaged or missing products.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
Tax Preparer
Jackson Hewitt
Lakewood, WA
03.2018 - 12.2022
- Maintained complete records of client tax returns and supporting documentation in secured areas.
- Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.
- Prepared tax returns, extensions, tax planning calculations, and write-ups for organizations and entities.
- Contacted IRS or other relevant government organizations on behalf of client to address issues related to tax self-preparation.
- Maintained compliance by adhering to current tax laws and regulations.
- Communicated with clients regarding tax situations, providing guidance on financial decisions.
- Researched complex tax issues utilizing online resources and professional tax software.
- Identified potential audit red flags to minimize risk of IRS audits.
- Assessed client tax situations to determine best filing options.
- Calculated estimated tax payments for clients.
- Consulted with clients to assess and mitigate future tax liabilities and determine eligibility for tax abatement.
- Responded to inquiries from IRS and other tax authorities.
- Analyzed financial documents to accurately reflect client information on tax returns.
- Conducted reviews of internal tax documentation, reducing errors related to missed tax benefits.
- Developed spreadsheet models to accurately track tax information.
- Utilized tax software to prepare returns and meet deadlines.
Warehouse Associate
Amzon
Florence, NJ
09.2016 - 09.2019
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Checked packages and merchandise for damage and notified vendors.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Recorded daily incoming delivery information and obtained vendor signature on delivery tickets.
- Handled daily customer service aspects and maintained positive relationships with external customers and freight partners.
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
- Performed general housekeeping and cleaning tasks.
- Collaborated with various departments to manage timely delivery of orders and avoid delays.
- Operated forklift to safely move and safeguard stock and supplies in warehouse.
Education
High School Diploma -
Northern Burlington County Regional High School
Columbus, NJ 09.2001 - 06.2005
Skills
Product line knowledge
Customer interaction
Inventory oversight
Till counting
Sales goal setting
Microsoft applications proficiency
Organization
Cash register operation
Self-Motivated
Multitasking Abilities
Analytical and Critical Thinking
Data Entry
Critical Thinking
Flexible and Adaptable
MS Office
Timeline
Mobile Expert
OSL Retail Services
03.2022 - Current
Customer Service Representative
Willis Towers Watson
01.2019 - 12.2022
Tax Preparer
Jackson Hewitt
03.2018 - 12.2022
Warehouse Associate
Amzon
09.2016 - 09.2019
High School Diploma -
Northern Burlington County Regional High School
09.2001 - 06.2005