Jennifer Bergqvist
Assistant Manager, Customer Service
Boise,ID
Summary
Dynamic customer service professional with a proven track record at Old Navy, excelling in staff training and relationship building. Enhanced team productivity and customer satisfaction through innovative problem-solving and effective communication strategies. Recognized for achieving sales targets and fostering a collaborative work environment, ensuring exceptional service and loyalty. Valued for reliability, effective communication, and results-driven approach.
Overview
12
12
years of professional experience
1
1
Language
Work History
Assistant Manager, Customer Service
Old Navy
10.2024 - Current
- Enhanced team productivity by implementing effective communication strategies and collaborative efforts.
- Analyzed customer feedback data to identify trends, make improvements, and better understand client needs.
- Assisted in the hiring process, making recommendations for suitable candidates and conducting interviews as needed.
- Created a positive work environment for staff members, promoting teamwork and employee morale.
- Fostered strong relationships between team members by facilitating open dialogue sessions where ideas could be freely exchanged without fear of judgment or criticism.
- Provided exceptional support to management, assisting in daily operations and decision-making processes.
- Reduced wait times for customers through efficient task delegation and resource allocation.
- Improved customer satisfaction by addressing and resolving customer complaints in a timely manner.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Sales Associate
Old Navy
09.2013 - 06.2018
- Built relationships with customers to encourage repeat business.
- Solved customer challenges by offering relevant products and services.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Answered customer questions about sizing, accessories, and merchandise care.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Engaged with customers to effectively build rapport and lasting relationships.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Education
Associate of Arts - Graphic Design
Hennepin Technical College
Minneapolis, MN 05.2001 -
Skills
Customer service expertise
Staff training and development
Innovation and creativity
Performance tracking
Customer service
Problem-solving
Time management
Excellent time management skills
Customer relations
Team building and leadership
Cash handling
Verbal and written communication
Training and mentoring
Customer focused
Relationship building
Timeline
Assistant Manager, Customer Service
Old Navy
10.2024 - Current
Sales Associate
Old Navy
09.2013 - 06.2018
Associate of Arts - Graphic Design
Hennepin Technical College
05.2001 -