Jennifer Bergqvist
Assistant Manager, Customer Service
Boise,ID
Summary
Dynamic customer service professional with a proven track record at Old Navy, excelling in staff training and relationship building. Enhanced team productivity and customer satisfaction through innovative problem-solving and effective communication strategies. Recognized for achieving sales targets and fostering a collaborative work environment, ensuring exceptional service and loyalty. Valued for reliability, effective communication, and results-driven approach.
Overview
12
12
years of professional experience
1
1
Language
Work History
Assistant Manager, Customer Service
Old Navy
10.2024 - Current
- Enhanced team productivity by implementing effective communication strategies and collaborative efforts.
- Analyzed customer feedback data to identify trends, make improvements, and better understand client needs.
- Assisted in the hiring process, making recommendations for suitable candidates and conducting interviews as needed.
- Created a positive work environment for staff members, promoting teamwork and employee morale.
- Fostered strong relationships between team members by facilitating open dialogue sessions where ideas could be freely exchanged without fear of judgment or criticism.
- Provided exceptional support to management, assisting in daily operations and decision-making processes.
- Reduced wait times for customers through efficient task delegation and resource allocation.
- Improved customer satisfaction by addressing and resolving customer complaints in a timely manner.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Sales Associate
Old Navy
09.2013 - 06.2018
- Built relationships with customers to encourage repeat business.
- Solved customer challenges by offering relevant products and services.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Answered customer questions about sizing, accessories, and merchandise care.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Engaged with customers to effectively build rapport and lasting relationships.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Education
Associate of Arts - Graphic Design
Hennepin Technical College
Minneapolis, MN 05.2001 -
Skills
Customer service expertise
Timeline
Assistant Manager, Customer Service
Old Navy
10.2024 - Current
Sales Associate
Old Navy
09.2013 - 06.2018
Associate of Arts - Graphic Design
Hennepin Technical College
05.2001 -
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