Jennifer Bernal

• Increased company revenue by social media presence
• Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
• Improved project efficiency with strategic planning, resource allocation, and time management practices.
• Created relationship with school districts to form a regular presence informing students about the oppunities available in the Heavy Civil Construction industy

o Update memberships with company information.

o Create memberships for new members and make changes.

o Make changes to forms and create new forms as needed.

o Create email blasts for multiple events.

o Create Events for registration processing.

o Download Photos and post to the website.

o Download Registration, Test, and Save on the system.

o Create and send out eblasts from city, county, Metro, MWBE, etc..

o Create event flyers and invitations.

o Website updates – yearly, monthly, weekly

· Record and Type Minutes from Board Meeting

· Work closely with Education Committee to create Education course classes and obtain speaker Bios/Photos and PowerPoint information.

· Create all Marketing tools for event sessions throughout the year, create the registration forms for events, and send out reminders and calendar invites to attendees, the education committee, and the speakers.

· Record sessions/meetings and post the recordings or PowerPoints to the website library page, create surveys, and send out surveys for these events to attendees.

• Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.

• Oversee day to day operations of the company
• Responsible for hiring and firing of all employees
• Front office services including scheduling tours, billing inquiries, answering phones, etc
• Monitor, evaluate, and negotiate pricing on food and supplies to reduce costs on a monthly basis
• Run employee time sheets, process payroll, and maintain vacation and personal days
• Reduced and controlled expenses by negotiating pricing and contracts with vendors
• Worked directly with floor manager to ensure each event's accuracy and completion
• Review, approve, and submit all invoices to accounting firm for processing
• Request checks for company supplies, services, utilities, cash on hand, etc
• Complied food and bar inventory sheets
• Generated and processed statements sent out for monthly billing
• Balanced and reported end of month sales
• Closed the end of month
• Human resource responsibilities
• Customized service proposals for clients for special and corporate events
• Met with potential clients interested in using the facilities for social or corporate events
• Identified prospective customers using lead generating methods leading to cold calls/emails/or mail outs daily.

• Maintained and assisted all existing members and corporate groups with weekly/monthly/quarterly meetings
• Accounting and human resource responsibilities
• Assisted General Managers with all duties listed above.

• Provided customer service in the office and on events sites
• Sales of greenscreen photography for marketing and entertainment purposes
• Created detailed order forms for staff to refer to onsite with directions
• Attended networking events weekly to help promote product and company
• Assisted with setting up greenscreen photography equipment on location of events
• Identified prospective customers using lead generating methods and performing an average of 30+ cold calls per day
• Participated in weekly sales meetings
• Attended National Trade show to promote product, networked at evening events, and assisted with set up and break down of the booth.

• Assisted and input orders of event rental equipment for customers in person and on the phone
• Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently
• Promptly responded to general inquiries from members, staff and clients via mail, e-mail and fax
• Dispatched when needed
• Assisted clients with daily pick up of rented equipment including checking accuracy of order, loading equipment, and ensuring customer satisfaction
• Reviewed the care of items rented
• Organized rental equipment in showroom displays
• Generated new client base growth through attending and promoting company at networking events (ISES/NACE)
• Implemented new processes and systems for improving customer service satisfaction
• Operated a POS system to itemize and complete an average of 10-20 customer rental agreements a day
• Assisted customers in finding out-of-stock items
• Greeted and assisted customers entering the showroom to ascertain what each customer wanted or needed to order for upcoming events
• Reviewed and explained all rental policy agreements with each customer.

• Administrative coordinator over assistant sales staff of 6
• Responsible for interviewing, hiring and firing assistant sales staff
• Generated and mapped schedules for delivery and setup of 5-10 jobs consisting of 2-3 crews
• Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently
• Interacted with customers and facilities to expedite orders when and where necessary
• Cross-trained and provided back-up for other customer service representatives when needed
• Assisted top salesperson with meeting clients, setting up samples, and closing sales
• Created an employee manual with step by step instructions of company policies as well as set up instruction on how to install all items properly
• Tracked both contract labor hours and office supply spending, controlling monthly budgets
• Greeted customers entering the store to ascertain what each customer wanted or needed
• Received multiple reviews and bonuses based on my level of dedication to excellent customer service from lead sales team
• Earned management trust by serving as key holder, responsible for opening/closing store, and controlling petty cash on hand
• Organized and maintained showroom
• Assisted staff with installation of product at events sites when needed to assure scheduled timing
• Attended various networking events to promote products and company.

• Performed daily audit for 3 busy upscale restaurants
• Ran and balanced bi-monthly and end of month reports
• Communicated with managers to balance and confirm all reports accuracy
• Pulled and reported discrepancies to credit card companies.