Jennifer Bernal
Los Angeles,CA
Summary
- 2022 Numotion Rookie of the Year
- 2021 Byram Healthcare Presidents Club Winner
- 2021 Urology Rep of the year
- FY 2021 Performance- Finished the year with a new patient growth of 542% , Remained Top Rep since July 2020
- FY 2020 Performance- 228% new patient increase over first half of the year, 84% revenue increase over first half of the year.
- FY 2019 Performance- 23% Growth for Revenue growth and 16% Growth for Patient growthFY 2019 Performance- 23% Growth for Revenue growth and 16% Growth for Patient growth
- FY 2018 Performance- 71% Growth for Revenue Growth and 12% Growth for Patient growth
- FY18 Top Rep for Patient & Account growth- Finished the year at 161% to goal for revenue and 115% to goal for new patient count
- Awarded FY17 Top Patient & Account Growth- Grew the territory revenue by 349% and patient count by 138%
- Awarded FY16 Top Account Revenue Growth- Grew the territory revenue by 63% and patient count by 61%
Overview
10
10
years of professional experience
Work History
Ostomy Sales Speciliast
Hollister, INC.
Los Angeles, CA
03.2023 - Current
- Responsible for managing and increasing Ostomy sales within the territory
- Possess and effective communicate and utilize clinical and product knowledge
- Maintained updated knowledge through continuing education and advanced training.
- Identified needs of customers promptly and efficiently.
- Provided educational training and in-servicing to facility accounts
- Demonstrate product trials and product features
Senior Urology Account Manager-Managed Southern CA
Byram Healthcare
07.2020 - Current
- Actively manage Southern CA for Top Urology clinics, SCI facilities and rehabilitation hospitals
- Build and grow high-level, long- term, trusted, consultative relationships with Hospital/Urology Case Managers,Medical Group Coordinators, Nurses, and Physicians
- Maintain a consistent pipeline of accounts and conduct meaningful sales calls with each referral by uncovering needs, building relationships, and creating solutions
- Create effective strategies to increase sales and meet sales forecasts within the territory
- Work and collaborate with manufacturing partners to generate leads and product knowledge
- Collaborate with colleagues in Managed Care, Operations and Reimbursement to develop and execute initiatives for all referral sources
- Operate under compliance guidelines associated to healthcare
- Effective territory and account planning
- Analyzing sales reports and date provided to develop sales plan and strategic travel planning
- Assist Manager with new hire training and onboarding
Medical Supply Account Manager
Numotion
Los Angeles, CA
07.2022 - 03.2023
- Responsible for calling on Urology Clinics, Complex Rehab Centers, Physical Therapists, Spina Bifida Centers and Case Managers
- Prospect new leads and reach out to educate on Numotion Mobility Solutions
- Make product recommendations to the client and facility to meet the medical need and criteria for the patient
- Providing education to clinicians on Urological and Ostomy Care products
- Mentoring new employees and assisting with new hire training
Territory Manager- Managed Southern CA
Cardinal Health at Home
12.2018 - 06.2020
- Actively manage Southern CA for Ostomy, Wound and Urology
- Create effective strategies to increase sales and meet sales forecasts within the territory
- Effectively communicate service offerings and solutions with a consultative approach
- Work and collaborate with the Northern CA Account Manager with team approach for CA Territory
- Develop and Maintaining sales pipeline
- Possess and effectively communicate insurance and product knowledge
Urology Account Manager- Managed CA
Cardinal Health at Home
, CA
01.2016 - 12.2018
- Actively manage the state of CA for urology
- Build and grow high-level, long- term, trusted, consultative relationships with Urology clinic Case Managers,nurses, and Physicians
- Effectively communicate service offerings and solutions with a consultative approach
- Possess and effectively communicate insurance and product knowledge
- Effective territory and account planning
Senior Billing Representative/ Team Lead
Cardinal Health at Home
, CA
10.2014 - 01.2016
- Verified health plan eligibility and benefits for customers to ensure accurate payments for all parties
- Resolved escalated complaints with a high level of empathy and professionalism
- Handled claim billing and payment posting
- Submitted prior authorization requests and handled follow up
- Worked directly and established relationships with Case Managers in Medical Groups to ensure proper handling of new patient orders
- Supervised, trained and assisted the billing care center representatives
Prior Authorization Representative
Cardinal Health at Home
, CA
10.2014 - 05.2015
- Submitted authorizations to Health Plans/ Medical Groups and handled follow up
- Determined if authorization was needed based upon plan guidelines
- Handled outbound/inbound calls to health plans and medical groups Case Managers to ensure proper handling of authorizations
Customer Service Representative
Cardinal Health at Home
, CA
01.2014 - 10.2014
- Managed high volume of inbound / outbound calls
- Provided order status to patients and healthcare professionals
- Assisted patients and health care professionals with product knowledge
- Trained and assisted new employees
- Guaranteed positive customer experiences and resolved all customer complaints with empathy and professionalism
Education
Medical Billing and Insurance Coding -
United Education Institute
01.2010
Skills
- Strong Relationship Building
- Strategic Account Planning
- Opportunities Identification
- Strategic Thinker
- Team Training and Motivation
- Excellent Communication Skills
- Teamwork and Collaboration
- Health Plan Expertise
- Medicare Compliance
- Healthcare Common Procedure Coding System HCPCS
- Salesforce
- Passionate
- Bilingual
Timeline
Ostomy Sales Speciliast
Hollister, INC.
03.2023 - Current
Medical Supply Account Manager
Numotion
07.2022 - 03.2023
Senior Urology Account Manager-Managed Southern CA
Byram Healthcare
07.2020 - Current
Territory Manager- Managed Southern CA
Cardinal Health at Home
12.2018 - 06.2020
Urology Account Manager- Managed CA
Cardinal Health at Home
01.2016 - 12.2018
Senior Billing Representative/ Team Lead
Cardinal Health at Home
10.2014 - 01.2016
Prior Authorization Representative
Cardinal Health at Home
10.2014 - 05.2015
Customer Service Representative
Cardinal Health at Home
01.2014 - 10.2014
Medical Billing and Insurance Coding -
United Education Institute