Jennifer Bernal
Portage,IN
Summary
Highly motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adopt at working effectively, unsupervised, and quickly mastering new skills. Bilingual receptionist with proven experience in retail and customer service roles. Possess strong ability to communicate effectively in two languages, ensuring smooth interactions with diverse customer base. Skilled in handling cash transactions, managing point-of-sale systems, and delivering superior customer service. Previous work has demonstrated the ability to enhance customer satisfaction and improve overall store performance.
Overview
6
6
years of professional experience
Work History
Costumer Service
Northwest Health System
Portage, IN
07.2023 - 04.2025
- Assisted customers in locating products and resolving complaints in a fast-paced retail environment.
- Handled returns, exchanges, and refunds while maintaining a friendly and professional demeanor.
- Operated the cash register, processed payments, and balanced transactions at the end of shifts.
- Answered product inquiries, maintained knowledge of inventory, and promoted sales and promotions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Managed household errands and other essential duties.
- Updated and maintained databases with current information.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Assisted with customer requests and answered questions to improve satisfaction.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Sales Manager/Customer Service Representative
Eagle Motorsport
Hobart, IN
04.2020 - 03.2023
- Provided phone and email support to clients regarding service inquiries, billing, and account management.
- Documented customer interactions and escalated unresolved issues to the appropriate departments.
- Maintained high customer satisfaction through clear communication and timely problem-solving.
- Trained new employees on company systems, customer service protocols, and conflict resolution techniques.
- Enhanced customer satisfaction by effectively resolving sales-related inquiries.
- Managed customer information updates with precision, ensuring data integrity and compliance.
- Processed customer payments efficiently, ensuring accuracy and timely completion.
- Resolved customer inquiries in a timely manner.
- Followed established policies and procedures while providing excellent customer service.
- Developed relationships with customers through friendly interactions.
- Responded promptly to complaints or requests from customers.
- Maintained an up-to-date knowledge of the products and services offered by the company.
- Collaborated with team members on projects aimed at improving customer satisfaction levels.
- Processed refunds and credits when appropriate.
- Provided technical support to customers via phone and email.
- Conducted follow-up calls to ensure customer satisfaction.
- Identified and developed new markets for products or services.
- Maintained accurate records of all transactions between customers and company representatives.
- Trained, coached, and mentored junior sales personnel to ensure success in their roles.
- Provided technical support for customers when needed, answering questions about product features and capabilities.
- Participated in negotiations with vendors regarding product purchases or contracts.
- Created and presented monthly reports to management on sales performance.
- Managed daily operations of sales department, including supervision of staff members.
- Achieved company growth and brand development through market expansion and sales.
- Established new accounts and serviced existing accounts maintaining professional relationships.
- Improved profit margins by effectively managing expenses, budget, and overhead, increasing closings and optimizing product turns.
Medical Receptionist
NorthShore Health Centers
Lake Station, IN
01.2019 - 02.2020
- Answered phones promptly and directed calls appropriately.
- Scheduled patient appointments, verifying accuracy of appointment times with providers.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Assisted with filing of medical records and documents, maintaining accurate electronic files.
- Ordered office supplies as needed to maintain inventory levels.
- Maintained confidentiality of patient information according to HIPAA regulations.
- Provided support to clinical staff during patient visits, including rooming patients, collecting vital signs and documenting chief complaints.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Greeted and checked in patients, updating patient information in computer system.
- Verified insurance coverage for appointments and collected co-payments as required.
- Performed data entry tasks related to billing and collections procedures.
- Called patients to confirm scheduled appointments and obtain additional details.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Informed patients of financial responsibilities prior to rendering services.
- Processed patient payments and scanned identification and insurance cards.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Took messages from patients and promptly relayed to appropriate staff.
- Entered insurance, demographics and health history into patient database.
- Delivered high-quality administrative and customer service to sustain patient and work flows.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
- Checked patients in and out for appointments and collected co-payments.
Education
High School Diploma -
Roberto López Maya
Ciudad Hidalgo Michoacan07-2018
Skills
- Customer service
- Data entry
- Payment processing
- Communication skills
- Sales promotion
- Problem solving
- Customer relationship management
- Training new employees
- Follow-up communication
- Organizational skills
- Excellent communication
- Written communication
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Costumer Service
Northwest Health System
07.2023 - 04.2025
Sales Manager/Customer Service Representative
Eagle Motorsport
04.2020 - 03.2023
Medical Receptionist
NorthShore Health Centers
01.2019 - 02.2020
High School Diploma -
Roberto López Maya
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