Results-driven customer service professional known for exceptional communication and leadership abilities, with a passion for teaching and training. Known for adaptability and organizational skills, cultivating teamwork atmosphere, ensuring smooth operations, ensuring positive guest experiences, and commitment to delivering exceptional service.
Hi, I’m
Jennifer Bernardo
Fall River,USA
Summary
Overview
28
years of professional experience
6
Education
2
Quality Assurance/ Quality Control
4
years of post-secondary education
Work History
The Kraft GroupFoxborough, MA
Lead Stadium Bartender
07.2024 - Current
Job overview
- Trained and mentored team of bartenders to ensure proper bartending techniques, mixology skills, responsible alcohol service practices, and maintained compliance with all health and safety regulations.
- Provided exceptional customer service during high volume stadium events by promptly addressing any issues or concerns raised by patrons.
- Managed all transactions using Clover Flex device to accurately maintain the financial integrity of bar's operations.
- Performed opening and closing duties including restocking supplies.
- Introduced bar staff to precision pouring and waste reduction tactics to lower liquor costs.
- Completed regular bar inventories and daily requisition sheets.
Rack'em Up Sports BarFall River, MA
Bartender Shift Manager
10.2022 - 01.2024
Job overview
- Responsible for Verifying identification and age requirements of guests.
- Managed inventory and ordering process, ensuring optimal stock levels and minimizing waste
- Maintained cleanliness and organization of the bar area, adhering to health and safety regulations at all times
- Utilized exceptional mixology skills to craft visually appealing cocktails that exceeded customer expectations
- Provided outstanding customer service by promptly greeting guests, taking accurate orders, and delivering drinks in a timely manner
- Effectively handled cash/credit transactions using POS system while maintaining accuracy in balancing cash drawer at the end of each shift
- Resolved guest complaints or concerns promptly and professionally to ensure high levels of satisfaction were maintained
- Developed extensive knowledge of mixology techniques, flavor profiles, and drink recipes to provide personalized recommendations to customers
- Organized special events such as themed nights or live music performances to attract new customers
- Applied creative strategies to drive up profits through increased sales volume or cost savings initiatives.
- Resolved conflicts between guests in an efficient manner in order to maintain smooth operations at the bar.
- Reviewed stock levels on a regular basis to ensure adequate availability of products for customers' needs.
- Maintained accurate records of daily transactions including cash register receipts, liquor inventories and sales reports.
- Planned special events such as promotions, happy hours, and live music nights to increase sales revenue.
Northeast AlternativesLakeville, MA
Post Harvest Technician
07.2022 - 11.2022
Job overview
- Responsible for the harvesting, trimming and sorting of cannabis and adhere to all CCC regulations.
- Avoid divergence of product and ensure that all SOPs and quality standards are being followed
- Help support daily, weekly and monthly cleaning tasks and ensure that all supplies and tools being maintained and cleaned between strains to avoid cross contamination.
The Olive GardenN Dartmouth, MA
Company Trainer/ Lead Server
09.2018 - 05.2022
Job overview
- Responsible for driving sales by promoting company's products
- Ensure guest satisfaction and providing overall positive guest experiences
- Ability to work as a team and independently.
- Facilitated role-playing exercises during training sessions to simulate real-life scenarios and help servers practice handling challenging situations
- Monitored server performance metrics such as average check size, guest satisfaction scores, and sales revenue per shift
- Developed and delivered training programs for new employees on company policies, procedures, and systems.
- Analyzed survey results and other metrics to identify areas for improvement in future courses.
Magoni's Ferry LandingSomerset, MA
Trainer/Head Server
11.2016 - 06.2017
Job overview
- Provide suggestions and problem -solving ideas for both guest satisfaction and to bring new ideas to the restaurant.
- Handled financial transactions accurately while following procedures for cash and credit card payments.
- Developed rapport with guests and assisted in generating repeat business by providing outstanding customer service.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
Diman Regional Vocational Technical High School wFall River, MA
Teacher/Tutor
05.2008 - 06.2010
Job overview
- Educating students in various areas of Science in grades 9-12 in an inclusion based classroom by following the Massachusetts Biology Framework Standards to prepare for MCAS examination
- Follow IEP's and provide accommodations to any student and attend all Special Education IEP meetings
- Skilled in classroom management by effectively transitioning into new activities including lecturing, group activities, and conducting experiments in safe and timely manner.
- Tutor students after school and at home in all areas of need
Barrett's AlehouseFall River, MA
Trainer/Server/Bartender
09.2006 - 10.2009
Job overview
- Involved in the opening of the second Barrett's Ale House
- Ability to work in a fast paced environment and serve guests in a timely and friendly manner and assist other team members if needed
- Use POS system to process guest's orders and monetary transactions.
- Provide innovative ideas,suggestions, and problem-solving ideas for both guest satisfaction and bringing new ideas to the restaurant.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Trained new employees on restaurant procedures and plating techniques.
- Provided exceptional service to high volume of daily customers.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Trained new staff on proper service techniques, safety procedures, and restaurant policies.
B.M.C. Durfee High SchoolFall River, MA
Teacher / Tutor
05.2006 - 06.2008
Job overview
- Educating students by following the Massachusetts Biology Frameworks Standards to prepare for MCAS examination in various areas of Science, with emphasis in Biology, for Grades 9-12.
- Tutor targeted students over the summer in MCAS Remedial mathematics and Tutor students in-and-out of school in all areas of need
- Skilled in classroom management in an inclusion environment and the ability to teach to all learners and follow IEP plans for Special Education students
- Effectively transition to new activities including lecturing, group work, and conducting experiments in a safe and timely manner to teach to all learners
TKO' Malley's Sports CaféFall River, MA
Manager/ Trainer / Server / Bartender
03.1997 - 05.2006
Job overview
- 5 years Managerial experience including inventory control, scheduling, payroll, and training new employees.
- Ability to work as a team and individually and provide innovative ideas, suggestions, and problem solving ideas for both guest satisfaction and to bring new ideas for food and beverage to the restaurant
Cambrex Pharmaceutical CompanyHopkinton, MA
QA/QC Technician
06.2004 - 06.2005
Job overview
- Conduct microbiological tests on raw materials, in-process samples, and finished products and perform sterility testing on products and packaging materials.
- Maintain accurate and detailed records of tests and results in lab notebooks and databases.
- Perform Environmental Monitoring of clean room environments Ensure compliance with cGMP regulatory standards, guidelines, and safety protocols
- Identify and categorize microbial isolates using various microbiological methods
- Prepare and maintain culture media, reagents, and laboratory equipments.
- Collaborate with Quality Assurance and production teams to resolve microbiological issues
- Conduct routine maintenance, calibration, troubleshoot, and resolve laboratory equipment malfunctions and workflow issues.
- Participate in internal and external audits related to microbiological quality control.
- Train and mentor junior technicians and laboratory assistants.
Education
University of MassachusettsDartmouth, MA
Bachelor's Degree
09.2000 - 08.2004
University Overview
Skills
- Inventory Management
- Customer Support
- Administrative experience
- Communication skills
- Cash handling
- Leadership
- Purchasing
- Inventory management
- Event coordination
- Customer relationship management
- Problem solving
- Team training and Leadership
- Multitasking and organization
- Sales techniques
- Cash and credit transactions
- Health codes compliance
- Scheduling
- Proofreading
- Problem-solving
- Document control
- Team collaboration
- Punctuality and reliability
Skills
- Health codes compliance
- Safe service compliance
- Mixology
- Bar restocking
Timeline
Lead Stadium Bartender
The Kraft Group
07.2024 - Current
Bartender Shift Manager
Rack'em Up Sports Bar
10.2022 - 01.2024
Post Harvest Technician
Northeast Alternatives
07.2022 - 11.2022
Company Trainer/ Lead Server
The Olive Garden
09.2018 - 05.2022
Trainer/Head Server
Magoni's Ferry Landing
11.2016 - 06.2017
Teacher/Tutor
Diman Regional Vocational Technical High School w
05.2008 - 06.2010
Trainer/Server/Bartender
Barrett's Alehouse
09.2006 - 10.2009
Teacher / Tutor
B.M.C. Durfee High School
05.2006 - 06.2008
QA/QC Technician
Cambrex Pharmaceutical Company
06.2004 - 06.2005
University of Massachusetts
Bachelor's Degree
09.2000 - 08.2004
Manager/ Trainer / Server / Bartender
TKO' Malley's Sports Café
03.1997 - 05.2006
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