Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Timeline
OfficeManager
Jennifer Bernardo

Jennifer Bernardo

Customer Service
Fall River,MA

Summary

Adaptable professional skilled in providing customer service excellence with a proven track record in managing, training, and mentoring team members . Developed management, multitasking ablilities with over 15 years of experience in fast paced environments. Successfully increased customer satisfaction and revenue through innovative cocktail offerings and efficient service. Skilled in inventory management, scheduling, payroll,and cash handling with a commitment to enhancing guest experiences. Results-driven professional with a strong focus on team collaboration driving team success,achieving consistent results contriburung to organizational growth.

Overview

28
28
years of professional experience
1
1
Certification

Work History

Lead Stadium Bartender

The Kraft Group
Foxborough, MA
07.2024 - Current
  • Managed a team of bartenders, provided training, and guidance to ensure proper bartending techniques, including mixology skills, responsible alcohol service practices, and maintaining compliance with all health and safety regulations related to bar operations
  • Maintained inventory levels by conducting regular stock checks and placing orders
  • Provided exceptional customer service by promptly addressing any issues or concerns raised by patrons
  • Managed all cashless transactions using handheld Clover Flex devices to accurately maintain the financial integrity of bar's operations

Bartender/Manager

Rack'em up sports bar
Fall River, MA
10.2022 - Current
  • Responsible for Verifying identification and age requirements of guests.
  • Managed inventory and ordering process, ensuring optimal stock levels and minimizing waste
  • Maintained cleanliness and organization of the bar area, adhering to health and safety regulations at all times
  • Provided exceptional customer service by engaging with guests in a timely friendly manner, accurately taking orders and anticipating their needs
  • Effectively handled cash transactions using POS system while maintaining accuracy in balancing cash drawer at the end of each shift
  • Resolved guest complaints or concerns promptly and professionally
  • Developed extensive knowledge of mixology techniques by crafting a wide variety of cocktails, beers, and wines to patrons providing personalized recommendations to guests
  • Trained new staff on drink preparation techniques, customer service standards, and POS system operation
  • Organized special events such as themed nights or live music performances to attract new customers

Post Harvest Technician

Northeast Alternatives
Lakeville, MA
07.2022 - 11.2022
  • Responsible for the harvesting, trimming and sorting of cannabis and adhere to all CCC regulations.
  • Avoid divergence of product and ensure that all SOPs and quality standards are being followed
  • Help support daily, weekly and monthly cleaning tasks and ensure that all supplies and tools being maintained and cleaned between strains to avoid cross contamination.

Server/Bartender/Trainer

The Olive Garden
N Dartmouth, MA
09.2018 - 05.2022
  • Responsible for driving sales by promoting company's products
  • Ensure guest satisfaction by encouraging and recommending food and beverages and providing overall positive guest experiences
  • Ability to work as a team and independently. Experience with POS system and handling monetary transactions
  • Facilitated role-playing exercises during training sessions to simulate real-life scenarios and help servers practice handling challenging situations
  • Monitored server performance metrics such as average check size, guest satisfaction scores, and sales revenue per shift

Server/Trainer

Magoni's Ferry Landing
Somerset, MA
11.2016 - 06.2017
  • Responsible for guest satisfaction and opening and closing of the restaurant including various administrative duties including training new employees
  • Ability to work as a team and individually. Provide suggestions and problem -solving ideas for both guest satisfaction and to bring new ideas to the restaurant
  • Operate computer system and monetary transactions.

Teacher / Tutor

Diman Regional Vocational Technical High School
Fall River, MA
05.2008 - 06.2010
  • Educating students in various areas of Science in grades 9-12 in an inclusion based classroom by following the Massachusetts Biology Framework Standards to prepare for MCAS examination
  • Follow IEP's and provide accommodations to any student and attend all Special Education IEP meetings
  • Skilled in classroom management by effectively transitioning into new activities including lecturing, group activities, and conducting experiments in safe and timely manner.
  • Tutor students after school and at home in all areas of need

Server/Trainer

Barrett's Alehouse
Fall River, MA
09.2006 - 10.2009
  • Involved in the opening of the second Barrett's Ale House
  • Ability to work in a fast paced environment and serve guests in a timely and friendly manner and assist other team members if needed
  • Use POS system to process guest's orders and monetary transactions.
  • Provide innovative ideas,suggestions, and problem-solving ideas for both guest satisfaction and bringing new ideas to the restaurant.

Teacher / Tutor

B.M.C. Durfee High School
Fall River, MA
05.2006 - 06.2008
  • Educating students by following the Massachusetts Biology Frameworks Standards to prepare for MCAS examination in various areas of Science, with emphasis in Biology, for Grades 9-12.
  • Tutor targeted students over the summer in MCAS Remedial mathematics and Tutor students in-and-out of school in all areas of need
  • Skilled in classroom management in an inclusion environment and the ability to teach to all learners and follow IEP plans for Special Education students
  • Effectively transition to new activities including lecturing, group work, and conducting experiments in a safe and timely manner to teach to all learners

Manager

TKO' Malley's Sports Café
Fall River, MA
03.1997 - 05.2006
  • 5 years Managerial experience including inventory control, scheduling, payroll, and training new employees.
  • Ability to work as a team and individually and provide innovative ideas, suggestions, and problem-solving ideas for both guest satisfaction and to bring new ideas for food and beverage to the restaurant
  • Managed daily operations, including scheduling, inventory management, and customer service
  • Oversaw daily operations of a high-volume restaurant, ensuring smooth and efficient service
  • Liaised between FOH staff and management team to communicate operational updates, policy changes, and special promotions effectively
  • Cultivated a positive work environment through effective leadership techniques including team-building activities and recognition programs resulting in increased employee morale
  • Increased sales revenue by through upselling techniques implemented across the FOH team
  • Closely monitored compliance with health and safety regulations, ensuring a safe dining environment for both staff and guests
  • Conducted regular meetings with FOH staff to communicate updates on menu changes, specials, promotions, and upcoming events

QA/QC Technician

Cambrex Pharmaceutical Company
Hopkinton, MA
06.2004 - 06.2005
  • Maintain accurate and detailed records of tests and results.
  • Perform Environmental Monitoring of clean room environments ensure compliance with cGMP regulatory standards.
  • Collaborate with Quality Assurance and production teams to resolve microbiological issues.
  • Participate in internal and external audits related to microbiological quality control.
  • Conducted verification tests on raw materials received from suppliers to ensure they met company specifications before use in production processes.

Education

Bachelor's degree - Biology

University of Massachusetts
05.2004

Skills

  • Supervising Experience
  • Horticulture
  • Materials handling
  • Laboratory experience
  • Secondary education
  • Tutoring
  • Hotel experience
  • Typing
  • Cash register
  • Quick service & fast food restaurant
  • Driving
  • Purchasing
  • Outbound calling
  • SAS
  • Fine dining experience
  • Writing Skills
  • Microsoft Word
  • Microsoft Excel
  • QuickBooks
  • Cash handling
  • Customer Care
  • Guest services
  • Restaurant Experience
  • Customer Support
  • Classroom management
  • Microsoft Outlook
  • Special education
  • Server
  • Bartender
  • Trainer
  • Microsoft Office
  • Curriculum development
  • Educator
  • Computer literacy
  • Inventory Management
  • Research & development
  • Microsoft Powerpoint
  • Customer service
  • QA/QC
  • Administrative Experience
  • Manager
  • Childcare
  • Data Entry
  • Teaching
  • Food service
  • Classroom Management
  • Inventory control
  • English
  • Research
  • Data collection
  • Google Docs
  • Call Center
  • Growing experience
  • Time management
  • Communication skills
  • CUSTOMER SERVICE
  • Wine knowledge
  • Project Management
  • POS
  • Classroom experience
  • Barista experience
  • Specimen collection
  • Processing
  • Presentation skills
  • Cocktail experience
  • Case management
  • Cooking
  • Restaurant management
  • Banquet experience
  • Organizational Skills
  • Materials management
  • Sales
  • Quality assurance
  • Front desk
  • Manufacturing
  • Leadership
  • Sports Coaching
  • GMP
  • Microbiology
  • Management
  • Presentation Skills
  • Quality control
  • Laboratory Experience
  • Bartending

Certification

  • Driver's License
  • Massachusetts Secondary Teaching License (9-12)
  • Teaching Certification
  • TIPS Certification
  • First Aid Certification
  • CPR Certification

Personal Information

  • Willing To Relocate: Anywhere
  • Authorized To Work: US for any employer
  • Availability: Anywhere, Anywhere
  • Visa Status: Authorized to work in the US for any employer
  • Driving License: Driver's License
  • Work Permit: Authorized to work in the US for any employer

Timeline

Lead Stadium Bartender

The Kraft Group
07.2024 - Current

Bartender/Manager

Rack'em up sports bar
10.2022 - Current

Post Harvest Technician

Northeast Alternatives
07.2022 - 11.2022

Server/Bartender/Trainer

The Olive Garden
09.2018 - 05.2022

Server/Trainer

Magoni's Ferry Landing
11.2016 - 06.2017

Teacher / Tutor

Diman Regional Vocational Technical High School
05.2008 - 06.2010

Server/Trainer

Barrett's Alehouse
09.2006 - 10.2009

Teacher / Tutor

B.M.C. Durfee High School
05.2006 - 06.2008

QA/QC Technician

Cambrex Pharmaceutical Company
06.2004 - 06.2005

Manager

TKO' Malley's Sports Café
03.1997 - 05.2006

Bachelor's degree - Biology

University of Massachusetts

Similar Profiles

CREATE PROFILE