Jennifer Bernardo
Fall River,MA
Summary
Dynamic and dedicated bartender with over 15 years of experience in fast-paced, high-volume establishments. Expertise in delivering exceptional customer service while adhering to the highest standards of safe food handling practices. Proven ability to mix and serve beverages, manage bar inventory efficiently, and foster a welcoming atmosphere that encourages repeat patronage. Recognized for reliability, adaptability, and a strong commitment to teamwork, consistently creating positive experiences for all guests.
Overview
1
1
Certification
18
18
Customer Service
6
6
Manager
6
6
Teacher tutor
28
28
years of professional experience
Education
Bachelor Of Arts And Science - Biology
University of Massachusetts, Dartmouth
North Dartmouth, Massachusetts2004
Skills
- Management
- Basic computer skills
- Strong multitasking
- Clear and effective communication
- Team player attitude
- Outgoing personality
- Customer service expertise
- Responsible alcohol service
- Handling difficult customers
- Memory retention
- Suggestive selling
- Menu design
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Your vision will become clear only when you can look into your own heart. Who looks outside, dreams; who looks inside, awakens.
Carl Jung
Work History
Lead Stadium Bartender
The Kraft Group
07.2024 - Current
- Ensured team adhered to responsible alcohol service practices and health regulations.
- Ensured exceptional service to full stadium events of 40,000.
- Utilized Clover Flex device to handle payments and maintain precise financial data.
- Handled restocking duties as part of opening and closing responsibilities.
- Implemented precision pouring techniques to reduce liquor costs.
- Managed inventory and requisition processes efficiently.
Shift Manager/ Lead Bartender
Rack'emUps Sports Billiards
10.2022 - 01.2024
- Oversaw inventory management and ordering to maintain optimal stock levels.
- Crafted visually stunning cocktails using advanced mixology techniques.
- Executed prompt guest greetings and precise order handling to enhance customer satisfaction.
- Executed transactions efficiently while maintaining drawer accuracy.
- Mastered mixology techniques to provide tailored drink recommendations.
- Built lasting connections with regular guests, contributing to increased establishment loyalty.
- Coordinated events that expanded clientele and boosted income.
- Successfully resolved customer complaints, demonstrating strong conflict resolution skills and commitment to client satisfaction.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Post Harvest Technician
Northeast Alternatives
07.2022 - 11.2022
- Ensured compliance with CCC regulations during cannabis operations.
- Assess harvesting conditions and pinpoint challenges.
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Implemented pruning techniques to shape plants for optimal light exposure and increased yields.
Lead Server/Trainer
The Olive Garden
09.2017 - 05.2022
- Increased sales by actively promoting company's offerings.
- Guarantee guest satisfaction through exceptional service.
- Conducted role-playing exercises in training sessions to simulate real-life scenarios.
- Analyzed server performance data to assess average check size, guest satisfaction scores, and shift-based sales revenue.
- Created comprehensive training modules for onboarding staff.
- Identified improvement areas for future courses through survey analysis.
- Ensured accuracy in documenting daily transactions, covering cash register receipts, liquor inventories, and sales reports.
Teacher/Tutor
Diman Regional Vocational Technical High School
05.2008 - 06.2010
- Delivered instruction aligned with Massachusetts Curriculum Frameworks.
- Adjusted course curriculum standards based units to accommodate evolving state educational standards.
- Provided tutoring for students both in school and outside in various subjects.
- Demonstrated expertise in managing inclusive classrooms effectively.
- Transitioned efficiently to new activities such as lecturing, group work, and conducting experiments.
- Follow IEP's and provide accommodations to any student and attend all Special Education IEP meetings.
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
- Collaborated with other teachers to plan interdisciplinary units that connected subjects and promoted deeper understanding among students.
Manager
TKO'Malleys Sports Cafe
01.1998 - 07.2008
- Maintained open lines of communication to ensure high-quality service delivery.
- Enhanced marketing strategies to draw in new clientele.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reduced labor expenses through effective schedule management.
- Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
- Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
- Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
- Assisted in development and implementation of new menus to offer variety and options to customers.
- Established strong relationships with local suppliers to secure competitive pricing on quality ingredients without sacrificing taste or presentation.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
Teacher/Tutor
Durfee High School
08.2006 - 06.2008
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
- Assessed student performance regularly using both formative and summative assessments to inform future lesson planning.
QA/QC Technician
Cambrex Pharmaceutical Company
06.2004 - 06.2005
- Adhere to cGMPs, compliance/regulatory, and company policies at all times.
- Wear and work in Personal Protective Equipment (PPE) as per SOP.
- Execute procedures safely and efficiently; complete documentation timely and accurately.
- Collaborate and communicate effectively as part of a team or independently.
- Verify calibrations and maintain records for laboratory equipment.
- Conduct sterility and environmental testings of water systems, clean room suites, raw materials, in-process samples, and finished products as per SOPs to ensure compliance with cGMP regulatory standards, guidelines, and safety protocols.
- Maintain accurate and detailed records of tests and results in accordance to cGMP documentation procedures.
- Prepare and maintain culture media, reagents, and laboratory equipments.
- Collaborate with Quality Assurance and production teams to resolve microbiological issues.
- Conduct routine maintenance, calibration, troubleshoot, and resolve laboratory equipment malfunctions and workflow issues.
- Participate in internal and external audits related to microbiological quality control.
Timeline
Lead Stadium Bartender
The Kraft Group
07.2024 - Current
Shift Manager/ Lead Bartender
Rack'emUps Sports Billiards
10.2022 - 01.2024
Post Harvest Technician
Northeast Alternatives
07.2022 - 11.2022
Lead Server/Trainer
The Olive Garden
09.2017 - 05.2022
Teacher/Tutor
Diman Regional Vocational Technical High School
05.2008 - 06.2010
Teacher/Tutor
Durfee High School
08.2006 - 06.2008
QA/QC Technician
Cambrex Pharmaceutical Company
06.2004 - 06.2005
Manager
TKO'Malleys Sports Cafe
01.1998 - 07.2008
Bachelor Of Arts And Science - Biology
University of Massachusetts, Dartmouth