Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Work Availability
Quote
Work Preference
Software
Languages
Timeline
Volunteer Experience
References
References
Hi, I’m

JENNIFER BERNER

Dublin,OH
JENNIFER BERNER

Summary

Dynamic Business Operations Leader with over 25 years of proven success in driving strategic initiatives, optimizing data-driven decision-making, and achieving and exceeding budget goals. Expertise in enhancing team performance through servant leadership, relationship management, and coaching. Skilled in spearheading process improvements, designing impactful training programs, and fostering a culture of continuous development, engagement, and organizational transformation.

Overview

28
years of professional experience

Work History

Associa - Real Property Management
Dublin, OH

Client Account Administrator
01.2021 - 03.2025

Job overview

  • Investigated discrepancies between actual and expected results in financial records.
  • Handled accounts payable and receivable, including invoicing and payment processing.
  • Learned multiple new systems for accounting and property management.
  • Developed strategies for improving operational efficiency within the department.
  • Created a training procedures manual while learning, since the business did not have any point of reference on expectations or procedures.

Safelite
Columbus, OH

Business Operations Manager
03.2010 - 01.2024

Job overview

  • Business Operations Manager: 01/2021 - 01/2024
  • Senior Job Coach: 05/2014 - 01/2021
  • Training: 10/2010 - 05/2014
  • Telephone Sales Representative: 03/2010 - 10/2010
  • Lead team of 15+ Job Coaches, approximately 400-550 employees that rolled under me, and drove sales on teams to contribute to $500 million dollar company.
  • Oversaw operations of multiple departments such as Referral, Retail, and specialty splits while ensuring the success each department exceeded key performance indicators.
  • Exceeded goals of employee engagement on Willis Tower Watson annual survey with a 100% one year and average of 97% overall.
  • Analyzed data daily, weekly and monthly to drive sales, identify business trends and propose business decisions.
  • Proposed business changes to Executive Leadership, created staffing models, developed training programs, created key performance indicators and standard operating procedures for the new department, and more.
  • Assisted in all areas of People leadership including hiring, training, continual development, promotions, annual reviews, corrective actions, terminations, and unemployment hearings.

Mary Kay
Orient, OH

Independent Sales Representative
04.2009 - 04.2014

Job overview

  • Maintained accurate records of customer accounts and sales activities.
  • Managed inventory levels, ensuring adequate stock is available at all times.
  • Monitored customer accounts on a regular basis to ensure satisfaction levels are met or exceeded.
  • Prepared sales presentations, proposals and quotations for prospective clients.
  • Generated leads through grassroots marketing, sourcing leads from existing client referrals, attending local events, and creating promotional events to drive business and new clientele.
  • Provided presentations, demonstrations, or classes, and parties in homes to introduce new product lines to clients.
  • Consistently met personal goals that enabled me to replace my traditional job with one that allowed flexibility with my family.

United Garage Door Company
Columbus, OH

Office Administrator
09.2009 - 06.2010

Job overview

  • Maintained effective verbal and written communication strategies between clients and businesses.
  • Analyzed data from various sources to identify trends and make recommendations for office improvements and efficiency.
  • Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
  • Created and maintained impeccable office organization to support efficiency, professionalism, and performance objectives.
  • Sustained office efficiency by implementing and planning office systems, equipment procurement and layouts.

Big Dog USA
Jeffersonville, OH

Store Manager (Temporary Location)
04.2009 - 09.2009

Job overview

  • Used grass roots marketing techniques to drive business and reintroduce the store to the local market with zero marketing dollars.
  • Increased business sales over 50% above allotted budget, outperforming permanent location in Chicago.
  • Reduced shrink by 75% from store's prior open location that had been closed three months prior due to high loss and low sales.
  • Closed down location when term ended with high efficiency despite logistical issues with a high level of efficiency that the President sent a thank you letter and unexpected monetary bonus.

Buckeye Corner
Columbus, OH

Store Manager
05.2008 - 09.2008

Job overview

  • Managed the largest and highest volume location in the district, grossing over $3 million in annual sales, mostly during peak football season with team of 5 leaders and over 50 employees.
  • Drove location sales to increase performance by 25% over the prior year's numbers for the Easton Town Center approximately 20,000 square foot location.
  • Decreased loss in high theft location significantly, as shown when annual inventory was taken, and showed a 15% decrease in inventory loss.
  • Communicated and collaborated with other store managers to share best practices and brainstorm for new ideas to drive business.

Lane Bryant
Reynoldsburg, OH

Store Manager
05.2007 - 05.2008

Job overview

  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.

XXI / Forever 21
Columbus, OH

Store Manager & acting District Manager
07.2002 - 05.2007

Job overview

  • Acted as District Manager for two districts in all capacities when there was no District Manager.
  • Traveled between City Center, Dayton, Polaris, and Easton stores to help manage different locations as needed when there was no district manager or when a location was short management while I assisted to restaff and train new leaders for them. Ended employment at the Easton location, which was 32,000 square feet and a multimillion-dollar location.
  • .Created policy and procedure manuals to formalize directives into a method that was easier to locate information and train new hires or new stores by, to give them a guide.
  • Develop implementation plans to drive business by analyzing sales figures and budgeted goals, such as cost-benefit analysis and ROI.
  • Trained by government agent on techniques to spot when employees are recalling memories, making up a story or straight out lying to aid in internal loss prevention issues.
  • Reduced shrink by 30% in high volume stores with low staffing and multiple store entrances.

Dillard's
Rocky River, OH

Area Sales Manager
09.2000 - 07.2002

Job overview

  • Direct and coordinate activities involving sales of products in women's, men's, men's suits and shoes, women's fragrances, cosmetics, accessories, and the children's departments.
  • Plan and direct staffing of up to 125 people at peak times in different departments, including training and performance evaluations, to develop and increase sales.
  • Learn to handle high stress events as I worked here when 9/11 happened and had ethnic staff that were voiced concerns for their safety at work due to the event.
  • Utilize reporting to discover past trends and create forecasts for future business decisions including helping the children's department increase sales performance by an average of 20%, from where they were.

Target
Columbus, OH

Corporate Internist
06.2000 - 08.2000

Job overview

  • Gained comprehensive understanding of various departments within the organization by working closely with each of the different departments located in the Polaris Mall location of store T1236.
  • Conducted weekly meetings with leadership to review training progress, discuss opportunities or struggles in completing checklist items, and meeting with peer interns to collaborate and communicate on our learnings.
  • Collaborated with fellow interns to develop, plan, and execute a volunteer program, showcasing Target's commitment to community engagement. The chosen opportunity was for a local school to repaint their playground equipment, pay for and lay down rubber chippings to increase safety of children using the equipment, and also to complete beautification of the site with landscaping and flowers.

Lazarus
Columbus, OH

Night Supervisor
09.1997 - 06.2000

Job overview

  • Started as Inter with Lazarus, learning the various departments that make the business run smoothly and successfully exceed their sales goals.
  • During Internship and while still in college, promoted to Night Supervisor where I was responsible for closing the store, assisting with cash handling and deposits at close, and closing all entrances after ensuring store was clear of customers.
  • Handled customer complaints and concerns in a prompt and courteous manner inside of store guidelines.
  • Worked in conjunction to help prevent loss prevention concerns of the downtown, multi-level store location.

Education

The Ohio State University
Columbus, OH

Bachelor of Science from Human Ecology
08.2000

University Overview

  • Degree focus was Fashion Merchandising with coursework in Business and Human Resources.
  • Fashion Guild Member, 1997-2000
  • Member of Alpha Chi Omega, 1997-2000
  • Philanthroy Chair, 1998-1999
  • Alumni Chair, 1999-2000

Skills

  • Strategic leadership in business operations planning, change management, and process optimization
  • Data-driven analysis, including business analysis, cost-benefit evaluations, and efficiency improvements
  • Expertise in workforce planning, talent recruitment, and employee development
  • Strong interpersonal and cross-functional communication skills, fostering collaboration
  • Proficient in Salesforce, Genesys, SAP, SharePoint, Microsoft Office Suite, and other tools
  • Risk management and compliance involve identifying potential risks, implementing mitigation strategies, and ensuring adherence to industry standards and regulations

Accomplishments

Accomplishments
  • Safelite Wall of Fame Award, 03/2017
  • Top Engagement Award - 100%, 03/2018
  • Safelite Spirit Award, 03/2019
  • Thank You letter from President of Walking Company, 09/2009

Affiliations

Affiliations
  • Member of Alpha Chi Omega Alumni Association, 09/2000-current
  • Member of The Ohio State University Alumni Association, 09/20000-current
  • Volunteer for variety of organizations, 07/2002- current
  • Board of Directors - Freedom Tails Ohio, 06/2020-06/2022
Availability
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Quote

If you don’t become the ocean you’ll be seasick every day.
Leonard Cohen

Work Preference

Work Type

Full TimeContract Work

Work Location

RemoteHybrid

Important To Me

Career advancementWork-life balanceCompany CultureFlexible work hours

Software

Workday

Salesforce

AWS

CMS Supervisor

Microsoft Office products

Excel

AVAYA

Genesys phone system

Verint

SuccessKPI

SharePoint

ServiceNow

UltiPro

ADP

SAP

Concur

AvidStrongroom

C3 Community Management

D365

BranchAccess

Optimal Outsource

Languages

English
Native language
Spanish
Intermediate (B1)
B1

Timeline

Client Account Administrator
Associa - Real Property Management
01.2021 - 03.2025
Business Operations Manager
Safelite
03.2010 - 01.2024
Office Administrator
United Garage Door Company
09.2009 - 06.2010
Independent Sales Representative
Mary Kay
04.2009 - 04.2014
Store Manager (Temporary Location)
Big Dog USA
04.2009 - 09.2009
Store Manager
Buckeye Corner
05.2008 - 09.2008
Store Manager
Lane Bryant
05.2007 - 05.2008
Store Manager & acting District Manager
XXI / Forever 21
07.2002 - 05.2007
Area Sales Manager
Dillard's
09.2000 - 07.2002
Corporate Internist
Target
06.2000 - 08.2000
Night Supervisor
Lazarus
09.1997 - 06.2000
The Ohio State University
Bachelor of Science from Human Ecology

Volunteer Experience

Volunteer Experience

Freedom Tails Ohio Rescue 501c3

  • Board of Directors - 06/20 - 06/22
  • Cat Lead - 06/22 - current
  • Volunteer - 03/20 - current

Drive Volunteerism at Safelite - 10/10 -01/24

  • Drives for hats and mittens, drives for local school supplies, pet food drives, volunteer several times at the Ronald McDonald House, drive for Choices Domestic Violence Shelter, Nationwide Children's Hospital toy drive, help on VFW event, and more
  • Created resource for homeless employees to help navigate the shelters, resource for employees in Domestic Violence situations

Parent Teacher Organizations: Member and Volunteer as able- 08/11 - current

Girl Scout of America Troop Leader- 09/12 - 06/17

Volunteering with Alpha Chi Alumnae Association

  • Recruitment/ Membership Chair- 09/00 - 09/01
  • National Chapter Alpha Chindness specialist for pilot program- 11/09 - 05/10

o Project 1- Web Media to increase Alumni engagement in non-traditional formats 2009

o Project 2- Giving Alumni groups pathways to re-engage inactive Alumni again 2010

References

References

References available upon request.

References

References
References available upon request.

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JENNIFER BERNER