JENNIFER BERRY
Technical Sales Engineer
Maple Valley,WA
Summary
Driven and motivated Sales Engineer with exceptional consultative sales skills to help customers solve technical problems. Works in tandem with sales team to exceed customer expectations for functionality, cost-effectiveness, and successful system rollout. Offering strong work ethic and track record of building loyal customer relationships.
Overview
14
14
years of professional experience
6
6
years of post-secondary education
6
6
Certifications
Work History
Technical Sales Engineer
Pacific Office Automation
Seattle, WA
05.2017 - Current
- Onboarded over 80 new accounts in 3.5 years, grew Washington Market by over 200%.
- Recommended accurate and effective solutions to customers after identifying problems.
- Broke down technical ideas and issues into non-technical terms for business executives.
- Won national vendor sales competition (WatchGuard)
- Designed and delivered product training for over 100 internal sales reps.
- Delivered technical sales presentations to prospects and presented benefits and value of products.
- Worked with other teams to improve processes such as client onboarding, new assessments, and ongoing client support.
- Subject Matter Expert for internal CRM (ConnectWise Manage)
Account Manager
The Aldridge Company
Seattle, WA
03.2016 - 05.2017
- Conducted client business review meetings and completed all follow-up items.
- Collaborated with vCIOs to create IT roadmaps following holistic reviews of client environments.
- Served as transition manager between former and new contracts during PacketDrivers/Arterian acquisition. Retained 98% of PacketDrivers and 91% of Arterian clients following acquisition.
- Regularly collaborated with Project Team to create custom project proposals unique to each clients' needs, monitored and managed in-progress client projects, and verified all expectations had been met upon completion.
- Boosted sales numbers by 75% each quarter with proactive account servicing and diligent relationship-building.
Service Manager
PacketDrivers IT Outsourcing
Seattle, WA
06.2013 - 03.2016
- Reduced total number of open tickets by more than 50% by building better processes and procedures.
- Facilitated client relationships, including preparing for and conducting regular business reviews with all 35 clients.
- Performed all HR activities such as hiring, performance reviews, disciplinary actions, and employee appreciation events.
Office Manager
W-H Autopilots
Bainbridge, WA
01.2013 - 06.2013
- Created new collection procedure to handle past due balances, increased accounts receivables by 20%.
- Maintained proper bookkeeping records, including accounts receivable, accounts payable, payroll activities for all 5 employees, and quarterly and yearly taxes.
- Created efficient workflow processes to streamline production, resulting in 15% faster turnaround for new products and warranty repairs.
- Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
Sales Associate
Bainbridge Liquor & Wine
Bainbridge Island, WA
2012.06 - 2013.02
- Assisted Store Manager with weekly replenishment orders and special requests, employee weekly schedules, bank deposits, and managing store cash flow, among other responsibilities.
Subject Matter Expert
Manpower
Bremerton, WA
2011.11 - 2012.06
- Resolved Product or service problems by clarifying the customer's issue; maintained 90% issue resolution rate.
Lead Subject Matter Expert
TeleTech Holdings (acquired By Manpower)
Bremerton, WS
2010.06 - 2011.11
- Trained and supervised rotating classes, each with 30+ new employees, in a corporate and production environment to attain enterprise goals.
- Facilitated weekly Subject Matter Expert meetings.
- Served as an escalation point for customer service issues.
Assistant Manager
Walgreens
Gig Harbor, WA
2009.06 - 2010.05
- Supervised 15 employees and oversaw various store tasks.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Reviewed sales and gross profit reports to determine options for increasing market growth.
Clerical Assistant
WSU Photo Services
Pullman, WA
2007.02 - 2009.05
- Reviewed images and selected best frames to present in University portfolio for publishing.
- Collaborated with photographer and art director to assist with daily tasks.
Accounting/Marketing Intern
Green IT Alliance
Pullman, WA
05.2008 - 12.2008
- Prepared reports detailing project updates, performance information and ongoing trends.
- Analyzed account information and reconciled financial discrepancies to maintain records integrity and compliance.
- Provided administrative support to CEO including creating proposals and organizing documentation.
Management Trainee Intern
Enterprise Rent-A-Car
Renton, WA
05.2007 - 08.2007
- Enhanced supervisory and leadership abilities by working closely with mentoring Branch Manager.
- Stayed up to date on changing product and service options to provide top-notch support to customers and employees.
Education
Master of Science - Financial Analysis
Kaplan University
Davenport, IA 11.2011 - 10.2013
Bachelor of Arts - Business Administration
Washington State University
08.2005 - 05.2009
Skills
Technical consulting
Pre-sales support
Training & Development
Planning and Coordination
Persuasive
Lifecycle Management
Microsoft Office Suite
Compliance Reviews
Consultative sales techniques
Program management expertise
Organization skills
Needs analysis
Formal presentation skills
Relationship building
Proposal Development
Self-motivated professional
Supervision
Customer Service
Good telephone etiquette
Certification
Network+, CompTIA
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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References
Available upon request
Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Microsoft 365 Certified Fundamentals (MS900), Microsoft
12-2020
Datto Certified Deployment Specialist (DCDS), Datto
12-2020
Network+, CompTIA
10-2020
Sales Track, Arctic Wolf
09-2020
Solutions Track, Arctic Wolf
09-2020
Sales Rep/Account Manager, ConnectWise
05-2018
Technical Sales Engineer
Pacific Office Automation
05.2017 - Current
Account Manager
The Aldridge Company
03.2016 - 05.2017
Service Manager
PacketDrivers IT Outsourcing
06.2013 - 03.2016
Office Manager
W-H Autopilots
01.2013 - 06.2013
Sales Associate
Bainbridge Liquor & Wine
2012.06 - 2013.02
Master of Science - Financial Analysis
Kaplan University
11.2011 - 10.2013
Subject Matter Expert
Manpower
2011.11 - 2012.06
Lead Subject Matter Expert
TeleTech Holdings (acquired By Manpower)
2010.06 - 2011.11
Assistant Manager
Walgreens
2009.06 - 2010.05
Accounting/Marketing Intern
Green IT Alliance
05.2008 - 12.2008
Management Trainee Intern
Enterprise Rent-A-Car
05.2007 - 08.2007
Clerical Assistant
WSU Photo Services
2007.02 - 2009.05
Bachelor of Arts - Business Administration
Washington State University
08.2005 - 05.2009