Jennifer Berry
Republic,MO
Summary
Information technology support professional with hands on experience providing endpoint and desk side support in structured service environments. Experience supporting Windows operating systems, Microsoft Office 365, and end-user hardware, including desktops, laptops, printers, and peripherals. Skilled in troubleshooting hardware and software issues, managing user access, documenting incidents in ticketing systems, and supporting IT service management practices. Known for clear communication with non technical users, dependable follow through, and maintaining secure and reliable systems that support daily operations.
Overview
2026
2026
years of professional experience
Work History
Cybersecurity Intern
Missouri Cybersecurity Center of Excellence
Springfield, MO
09.2024 - 03.2025
- Provided technical support for Windows and Linux systems in a professional service environment.
- Handled support requests using structured help desk and ticketing workflows.
- Troubleshot hardware, software, and access-related issues to restore system functionality.
- Assisted with user account management, permissions, and system configuration.
- Documented incidents, resolutions, and system changes in accordance with internal procedures.
- Supported system hardening, patch management, and vulnerability scanning activities.
- Communicated technical information clearly to users with varying technical skill levels.
- Entered, tracked, and resolved support requests while maintaining accurate documentation in accordance with service expectations.
Co Owner and Operations Lead
417 Escape Artist
Springfield, MO
- Provided real-time technical and customer support in a fast-paced service environment.
- Maintained and troubleshot electronic systems, equipment, and software used in daily operations.
- Developed and documented procedures to ensure consistent service delivery and operational reliability.
Education
Bachelor of Science - Cybersecurity with emphasis in Computer Science
University of Missouri-St. Louis
St Louis, MO05-2025
Skills
Operating Systems
Windows 10 and 11, Linux, macOS, ChromeOS
Endpoint and User Support
Desktop and laptop setup and troubleshooting
Hardware, peripheral, and network printer support
Microsoft Office 365 application support
User account management and access control
Remote and in person technical support
IT Operations and Process
Help desk, support center, and ticketing system workflows
Incident documentation and resolution tracking
ITIL aligned service practices and SLA awareness
Experience working within service level agreements and documented support procedures
IT asset handling and equipment lifecycle support
Security and Systems
End user cybersecurity best practices
System hardening and patch awareness
Vulnerability scanning exposure
Secure handling of sensitive information
Tools
Microsoft Office 365
PowerShell, Bash, Python
Wireshark, Nmap
Timeline
Cybersecurity Intern
Missouri Cybersecurity Center of Excellence
09.2024 - 03.2025
Co Owner and Operations Lead
417 Escape Artist
Bachelor of Science - Cybersecurity with emphasis in Computer Science
University of Missouri-St. Louis