Jennifer Bessette
Warwick,RI
Summary
Accomplished Partner Account Manager at Schneider Electric, adept in partnership development and account management, leveraged technical understanding and excellent communication to enhance partner sales and streamline project coordination. Demonstrated a results-driven approach by significantly expanding the customer base and fostering team collaboration, achieving notable improvements in efficiency and customer satisfaction.
Professional in account management with robust experience in developing and nurturing partner relationships. Adept at driving growth through strategic alliances and collaborative efforts. Known for strong communication, adaptability, and results-focused mindset. Highly skilled in negotiation, conflict resolution, and aligning team efforts with organizational goals
Ambitious Senior Account Manager known for effective critical thinking and maximizing revenues.
Trained in Channel and Distribution Sales management Committed to fantastic and individualized client services.
Organized Global Account Executive with 7 years of experience working with Channel and Government accounts. Proven history of handling customer complaints with kindness and professionalism while closing sales and sourcing potential leads. Dependable worker focused on increasing sales.
Overview
18
18
years of professional experience
Work History
Partner Account Manager
Schneider Electric
01.2018 - Current
- Working with multiple partners selling to the United Nations. Provided product training for partner sales teams, ensuring they were well-equipped to sell our offerings effectively.
- Resolved partner disputes professionally, preserving long-term relationships while addressing issues at hand promptly.
- Onboarded new partners efficiently, providing them with necessary resources and support to succeed in their respective markets.
- Analyzed market trends to inform partnership strategies, staying ahead of competitors in the industry landscape.
- Coordinated sales activities with partners to minimize channel conflict and maximize revenue potential.
- Built solid relationships with key decision-makers within partner organizations driving trust-based collaborations that benefited both parties.
- Created compelling presentations for partner events, showcasing the value of our products and services effectively.
- Collaborated closely with partners to identify new business opportunities, expanding the customer base.
- Negotiated profitable contracts with partners, protecting company interests while incentivizing collaboration.
Project Coordinator
Schneider Electric
01.2009 - 12.2017
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Enhanced team collaboration through regular meetings, fostering a positive work environment for increased productivity.
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
- Prepared meeting agendas and minutes for distribution and record keeping.
- Coordinated cross-functional teams to achieve seamless collaboration in achieving project objectives.
- Maintained database and spreadsheets with accurate inventory and status.
- Improved client satisfaction with timely updates and transparent communication throughout the project lifecycle.
- Responded to requests for information on materials to inquiring parties.
- Elevated overall quality of completed projects by consistently monitoring progress and addressing issues proactively.
- Ensured prompt resolution of any conflicts or obstacles encountered during the course of a project''s execution phase, helping maintain smooth workflow across departments involved in its completion process.
- Managed competing demands and professionally adapted to frequent change, delays and unexpected events.
Order Management Specialist
Schneider Electric
01.2007 - 12.2009
- Supported sales team for increased revenue generation by efficiently managing orders and maintaining customer satisfaction.
- Reviewed orders for accuracy, errors and omissions to minimize incorrect shipments.
- Interfaced with sales, operations and functional groups to facilitate order flow and meet processing metrics.
- Established strong working relationships with key clients through exceptional service delivery resulting in long-term partnerships.
- Reduced order errors with meticulous attention to detail, thorough review, and effective communication.
- Managed high volumes of orders, consistently meeting deadlines and maintaining accuracy throughout the process.
- Collaborated with cross-functional teams in resolving order-related issues, ensuring a seamless customer experience.
- Streamlined communication with suppliers for improved lead times and prompt order completion.
- Contributed to successful project implementations by providing insights on potential improvements within the Order Management domain.
- Enhanced order processing efficiency by streamlining workflows and implementing best practices.
- Improved inventory management through accurate tracking of product availability and timely order fulfillment.
Education
Bachelor of Arts - Public Relations And Communications
05.2001
- Dean's List [all 4 years]
- Relevant Coursework: Marketing & Data Analysis
- Professional Development: Business Communication
High School Diploma -
05.1996
Skills
- Business solutions
- Technical understanding
- Customer Referrals
- Marketing Strategies
- Account Management
- Partnership Development
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Attention to Detail
- Multitasking
- Reliability
- Excellent Communication
Additional Information
- As a global partner manager for the United Nations I have traveled to several countries and worked with a wide variety of cultures and individuals
- Specialize in Framework Agreements
- Government Contracts
- Additional SKILLS
Team mentor and trainer
Expert in Microsoft Word, Excel, Windows, Access, and PowerPoint
Experienced Oracle user
Easily adapt to working both independently and as part of a team
Software Proficiency
Microsoft Products:
Word
Excel
Access
SharePoint
Power Automate
Power Apps.
PowerPoint
BFO (Salesforce)
Tableau (Personal Space)
Oracle
InTouch
Timeline
Partner Account Manager - Schneider Electric
01.2018 - Current
Project Coordinator - Schneider Electric
01.2009 - 12.2017
Order Management Specialist - Schneider Electric
01.2007 - 12.2009
Rhode Island College - Bachelor of Arts, Public Relations And Communications
Saint Raphael Academy - High School Diploma,