Jennifer Bessor
Raleigh,NC
Summary
Results-oriented Business Development Manager driven to capture incoming leads and convert them to sales. Friendly, ambitious, and organized. Business savvy and experienced in sales and marketing. Goal-oriented manager with distinguished experience in Sales and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent.
Overview
12
12
years of professional experience
Work History
BDC Manager
Westgate Automotive Group
04.2017 - Current
- Manage a group of BDC Agents and Sales Reps in a call center environment
- Monitor individual agent activities to ensure that they are in line with daily, weekly, and monthly goals
- Provide praise or assistance as needed
- Develop the BDC agents through training, coaching, and hiring processes
- Contribute to delivering the VIP experience and exceeding customer satisfaction goals as set by the dealer and manufacturer
- Track, report and provide feedback on lead generation providers
- Strive for continual improvement in BDC and company results
BDC Sales Manager
Capital Automotive Group
07.2015 - 03.2017
- Oversee the operations of the Business Development Center
- Actively train and mentor BDC Representatives
- Maintain an accurate customer database through the CRM system
- Ensure all customer follow-up is in a timely and professional manner
- Track follow-up and appointments, and run active reports for the department
- Communicate with Sales Managers to ensure high-quality service for all potential
- Internet customers.
BDC Representative
Anderson Automotive
02.2012 - 06.2015
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined appointment scheduling for increased efficiency and improved customer experience.
- Boosted sales with proactive follow-up calls and consistent communication with potential clients.
- Collaborated with sales team to ensure seamless transition from initial contact to final sale, enhancing client relationships.
- Maintained detailed records of customer interactions, ensuring consistency in communication and tailored service experiences.
Education
High School Diploma -
Glen Cove High School
Glen Cove, NY06.1994
Skills
- Positive Social Skills:
- Listening
- Delegation
- Staying calm
- Persuasion
- Assessments Sales skills — Proficient May 2021 Influencing and negotiating with
- Customers Full results: Proficient Indeed Assessments provides skills tests that
- Are not indicative of a license or certification or continued development in any
- Professional
Timeline
BDC Manager
Westgate Automotive Group
04.2017 - Current
BDC Sales Manager
Capital Automotive Group
07.2015 - 03.2017
BDC Representative
Anderson Automotive
02.2012 - 06.2015
High School Diploma -
Glen Cove High School
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