Jennifer Bettencourt
Frankfort,KY
Summary
Professional ready to contribute to organizational success with strong operational and administrative skills. History of delivering impactful support and fostering team collaboration to meet dynamic needs. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
18
18
years of professional experience
Work History
Non-Profit Staff Member
Camp Hero
09.2023 - Current
- Established positive relationships with customers and other staff members.
- Greeted clients and guests and assisted with variety of questions to foster exceptional customer service.
- Developed strong relationships with clients through consistent communication and attentive customer service, resulting in increased overall satisfaction.
- Collaborated with colleagues on various projects, sharing knowledge and expertise while working together towards common objectives.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Self-motivated, with strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
Stay-at-Home Mom
Self-employeed
02.2015 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Manage household expenses, creating detailed, effective budgets.
- Support multiple competing needs, schedules, and priorities, overseeing the needs and tasks of multiple individuals to maintain optimal outcomes.
- Create and coordinate a detailed calendar of activities and events, including academic deadlines, travel, and appointments/meetings.
- Build engaged relationships with healthcare professionals, academic administrators, and program leaders to ensure alignment with all needs.
- Navigate complex interpersonal challenges, mediating issues to build vital communication and issue resolution skills
Non-Profit Staff Member
WLS
01.2017 - 09.2023
- Established positive relationships with customers and other staff members.
- Strengthened communication skills through regular interactions with others.
- Organized and detail-oriented with a strong work ethic.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked well in a team setting, providing support and guidance.
- Excellent communication skills, both verbal and written.
Cosmetologist
Self-employeed
03.2007 - 01.2015
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Conducted thorough consultations with clients to assess their desired outcomes and develop customized treatment plans accordingly.
- Researched latest trends in hair and makeup to stay updated on color, style, and technique.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Educated clients on proper hair care techniques to promote healthier hair between appointments.
- Demonstrated exceptional time management skills by efficiently scheduling appointments and managing multiple clients simultaneously.
- Developed strong rapport with clientele through consistent high-quality service, resulting in repeat business and referrals.
- Stayed current with industry trends and techniques by attending workshops, trade shows, and continuing education courses.
- Ensured compliance with all regulatory health and safety standards, preserving salon's reputation and client trust.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Cosmetology Instructor
Paul Mitchell The School
08.2010 - 11.2011
- Developed strong rapport with students, fostering positive relationships and enhancing classroom engagement.
- Integrated real-world examples into lessons to increase relevance and promote deeper understanding of subject matter.
- Mentored new teachers within the department, providing guidance on effective instructional strategies and classroom management techniques.
- Collaborated with colleagues to implement best practices for curriculum design and instructional strategies.
- Enhanced student comprehension by implementing hands-on learning activities and interactive lessons.
- Conducted regular assessments to monitor student progress, adjusting lesson plans as needed for optimal results.
- Developed lesson plans, instructional materials and written practice tests for hands on and Cosmetology State Board training courses.
- Trained and mentored two new personnel hired to fulfill various roles.
- Participated in professional development opportunities to stay current on educational trends and enhance teaching skills.
- Facilitated workshops on essential soft skills, such as communication and professionalism within the beauty industry.
- Mentored aspiring cosmetologists to refine their skills and confidently pursue career opportunities in the field.
- Regularly collaborated with colleagues to share best practices or identify areas for curriculum enhancement, ensuring a top-quality educational experience for students.
- Led specialized training seminars on advanced hair cutting, coloring techniques, or skincare treatments to enhance students'' skill sets further.
- Enhanced students'' practical skills by demonstrating and explaining various cosmetology techniques.
- Followed California State Board curriculum accurately with detailed lesson plans.
- Developed engaging lesson plans that incorporated industry trends, resulting in a dynamic learning environment.
- Implemented hands-on learning experiences through practical demonstrations, resulting in increased student engagement and retention of material.
- Evaluated individual student progress by conducting regular assessments and providing constructive feedback.
- Presented lectures and conducted discussions to increase students' knowledge and competence using visual aids such as graphs, charts and slides.
- Established goals for courses with organized outlines and detailed lessons.
Education
No Degree - Cosmetology
Adrians Beauty College
Modesto, CA10-2006
High School Diploma -
Escalon High School
Escalon06-2006
Skills
- Strong teamwork
- Customer service expertise
- Cash handling
- Scheduling and coordination
- Sales experience
- Problem-solving
- Time management
- Excellent communication
Timeline
Non-Profit Staff Member
Camp Hero
09.2023 - Current
Non-Profit Staff Member
WLS
01.2017 - 09.2023
Stay-at-Home Mom
Self-employeed
02.2015 - Current
Cosmetology Instructor
Paul Mitchell The School
08.2010 - 11.2011
Cosmetologist
Self-employeed
03.2007 - 01.2015
No Degree - Cosmetology
Adrians Beauty College
High School Diploma -
Escalon High School
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