Summary
Overview
Work History
Education
Skills
Timeline
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JENNIFER BIALOWAS

Tallahassee,FL

Summary

Natural leader experienced in driving team successes by coaching and motivating team members to increase work quality, operational efficiency and customer satisfaction. Record of excellent customer relationships and problem solving skills to provide excellent service to clients. Excellent interpersonal skills both supervisory and support staff roles.

Overview

18
18
years of professional experience

Work History

Client Service Specialist

Cogency Global Inc.
03.2017 - Current
  • UCC work includes filings, searches, form preparation and UPFProfile work to maintain clients filing information
  • Corporate work includes filings, document retrieval, Statutory representation and SOP work
  • Real property and Owner and Encumbrance searches performed for clients
  • Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
  • Interacted with clients on regular basis to quickly alleviate issues and provide project updates.
  • Performed duties and provided service in accordance with established operating procedures and company policies.

Production Lead

ImageAPI(Florida Secured Transaction Registry)
09.2014 - 03.2017
  • Manage of team document specialists and customer service agents
  • Maintain high quality data entry on high volume of documents
  • Perform quality assurance on data entry from other document specialists
  • Resolve and communicate customer issues with filings
  • Work with IT staff to troubleshoot and address errors and issues
  • Process and correspond incoming documents- mail, walk-in, fax, and online
  • Fulfill all copy requests and certification requests
  • Sort and scan documents in preparation for data entry
  • Answer helpdesk inquiries via phone and email
  • Train new team members
  • Create and provide reports to management
  • Worked with supervisor and other team leads to manage and prioritize staffing assignments to meet customer demand and production schedules.

Assistant Manager Lead

Rack Room Shoes
02.2012 - 08.2014
  • Managed staff of 4-7 sales associates and assistant manager
  • Trained and evaluated personnel in sales and customer service
  • Assigned duties and scheduled available hours
  • Offered superior customer service
  • Received deliveries and processed incoming merchandise
  • Maintained cash register levels and made bank deposits daily

Music Educator

Charlton County BOE
07.2006 - 11.2011
  • Taught band and music classes at three schools
  • Worked with marching band, dance teams, symphonic band, as well as other fine arts activities
  • Kept music office organized with receiving calls, invoice correspondence, and order tracking
  • Used music as means to teach, inspire, and help students

Education

Bachelor of Arts - Music Education- Instrumental

Columbus State University
Columbus, GA
05.2006

High School Diploma -

Ware County High School
Waycross, GA
05.2002

Skills

  • Excellent communication skills
  • Customer service oriented
  • Flexible
  • Accurate and detailed
  • Exceptional planner and coordinator
  • Excellent Client Interactions
  • Team Development and Training
  • Multitasking capabilities
  • Resourcefulness

Timeline

Client Service Specialist

Cogency Global Inc.
03.2017 - Current

Production Lead

ImageAPI(Florida Secured Transaction Registry)
09.2014 - 03.2017

Assistant Manager Lead

Rack Room Shoes
02.2012 - 08.2014

Music Educator

Charlton County BOE
07.2006 - 11.2011

Bachelor of Arts - Music Education- Instrumental

Columbus State University

High School Diploma -

Ware County High School

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JENNIFER BIALOWAS