Jennifer Bickford
Houston,TX
Summary
Dynamic Registered Nurse with extensive experience with children and adults, skilled in clinical judgment and compassionate care. Proven track record in enhancing patient outcomes through effective collaboration and quality improvement initiatives. Adept at utilizing electronic health records to ensure HIPAA compliance while providing education and support to patients and families in high-stress environments. Experience with perianesthesia, OR and cardiac cathetization lab. Experience with telephone based work in a remote setting.
Overview
24
24
years of professional experience
Work History
Triage Nurse
Intellatriage
05.2025 - 10.2025
- Conducted patient assessments to determine urgency and appropriate care pathways.
- Collaborated with healthcare professionals to ensure timely interventions for patients.
- Utilized electronic health record systems to document patient interactions accurately.
- Prioritized incoming calls based on clinical needs and established protocols.
- Educated patients on symptoms, treatment options, and self-care strategies effectively.
- Provided compassionate support to patients, addressing concerns and questions promptly.
- Counseled patients via telephone according to established guidelines and protocols, advising on provider-established plans of care.
- Maintained a calm and professional demeanor during high-stress situations, effectively managing patient expectations and alleviating concerns.
ECMO Specialist
Children's Memorial Hermann Hospital
06.2004 - 08.2024
- Operated ECMO equipment during complex adult and pediatric procedures to ensure optimal patient support.
- Collaborated with multidisciplinary teams to develop and implement individualized care plans for critically ill patients.
- Monitored patient hemodynamics and ECMO circuit parameters, adjusting settings to maintain stability.
- Provided education and training for nursing staff on ECMO protocols and emergency response procedures.
- Led quality improvement initiatives that enhanced ECMO service delivery and patient outcomes.
- Assisted in the development of clinical guidelines for ECMO use in pediatric populations, improving consistency in care practices.
- Created and led simulation training exercises designed to improve emergency response times for initiating extracorporeal life support interventions during time-sensitive situations.
- Provided comprehensive education to nursing staff on the principles and management of extracorporeal life support systems.
Registered Nurse, Intensive Care Unit
Children's Memorial Hermann Hospital
06.2001 - 06.2004
- Provided critical care to patients in high-acuity environments, ensuring continuous monitoring and assessment in NICU, PICU and PSHU.
- Collaborated with interdisciplinary teams to develop and implement individualized care plans for complex cases.
- Educated families on disease processes, treatment options, and post-discharge care strategies to enhance patient outcomes.
- Mentored junior nursing staff, fostering clinical skills development and promoting best practices in patient care.
Education
Bachelor of Science - Nursing
University of Texas Houston Health Science Center
Houston, TX05-2001
Skills
- HIPAA compliance
- Clinical judgment
- Compassionate care
- Healthcare ethics
- Quality improvement
Timeline
Triage Nurse
Intellatriage
05.2025 - 10.2025
ECMO Specialist
Children's Memorial Hermann Hospital
06.2004 - 08.2024
Registered Nurse, Intensive Care Unit
Children's Memorial Hermann Hospital
06.2001 - 06.2004
Bachelor of Science - Nursing
University of Texas Houston Health Science Center