JENNIFER BIGELOW

• Demonstrated leadership skills in leading a team of 10 Integration Specialists, setting clear goals and expectations, providing guidance and mentorship, and fostering a culture of innovation and collaboration
• Enhanced territory performance to bolster sales and foster deeper client relationships. Achieved a remarkable 70% annual revenue growth through synergistic collaboration with sales team members
• Ability to thrive in fast-paced and dynamic environment, adapt to changing priorities, and effectively solve complex problems to drive product innovation, adaptation and growth
• Experience in designing and delivering training programs and materials for software applications
• Skilled in conducting software demonstrations, user training sessions to educate users on software features and functionality
• Ability to create user guides, tutorials, and training documentation to support self-service learning
• Ability to empathize with users' concerns and communicate technical information clearly and effectively
• Strong analytical and problem-solving skills to identify, diagnose and resolve software-related issues
• Experience in troubleshooting software bugs, errors, and technical glitches effectively
• Familiarity with remote desktop support tools and techniques for assisting users remotely
• Ability to plan and manage product roadmaps, prioritizing features and enhancements based on business objectives, customer feedback, and market trends
• Experience in defining and executing product strategies aligned with company goals and market demands
• Proven ability to collaborate effectively with cross-functional teams to provide a clinical perspective for software development, including engineering, design, marketing, and sales, to drive product success and meet project milestones and shared business objectives
• Achieved departmental goals by developing and executing strategic plans and performance metrics.

• Sales Executive in the Pacific Northwest
• Working closely with decision makers in a variety of different industries including government agencies
• Successfully executed local and regional marketing initiatives, developed new customer accounts, and managed existing client relationships
• Created proposals, negotiated rates, and participated in RFP bidding process
• Educated and sold critical power service agreements and equipment
• Conducted web-based and in-person presentations on services and software tools.

• West Coast Territory Representative working remotely, selling SaaS to professional offices
• Generated new business leads, presented and sold SaaS, and provided remote software support and training.
• Maintained a high level of product knowledge, providing expert advice to clients.

• Global Inside Sales Manager (2016 – 2017)
• Inside Sales Manager (2013 – 2016)
• Inside Sales Representative (2012 – 2013)
• Inside Sales Representative working remotely
• Winnig the Platinum Sales award my first year
• Promoted to Inside Sales Manager, then to Global Inside Sales Manager
• Managed, supported and trained a team of 8 inside sales representatives
• Set and exceeded inside sales goals, managed processes, and supported international markets
• Coordinated department activities, developed market strategies, and projects to meet project timelines
• Facilitated implementation of new processes, tools, and methodologies.

• Lead Software Sales Representative and Trainer for North America
• Conducted in-person and web-based demonstrations and training on software
• Adapted sales techniques to client needs and presented products at national and international trade shows.
• Led product demonstrations at trade shows and conferences, generating interest and driving sales growth.
• Provided exceptional after-sales support, ensuring client satisfaction and encouraging repeat business.

• Started as a sterilization assistant, became a Certified Orthodontic Assistant, and later served as Clinical Supervisor
• Managed clinic schedules, inventory, and various office management roles.
• Supported orthodontist in delivering high-quality care with proficient use of dental instruments and equipment during procedures.