Jennifer Bischoff
Dayton,OH
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Production Worker
Express Employment Professionals (Johnson Outdoors
2022.09 - 2022.11
- Work on a production line making motors for boats.
- Followed safety procedures and guidelines to maintain safe working environments.
- Used equipment properly to avoid workplace hazards or injuries.
- Organized work to meet demanding production goals.
- Resolved issues quickly to maintain productivity goals.
- Inspected and adjusted work performed to meet expectations.
- Maintained organized work area by cleaning and removing hazards.
- Met production targets and tight deadlines by collaborating closely with team members.
- Assembled products according to changing daily work orders and specific customer needs.
Production Worker
Creation Technologies (Express Employment Services
2020.12 - 2021.03
- Assembled different parts for the different kinds of circuit boards
- Followed safety procedures and guidelines to maintain safe working environments.
- Used equipment properly to avoid workplace hazards or injuries.
- Inspected final products to assess compliance with quality standards and established tolerances.
- Inspected and adjusted work performed to meet expectations.
- Organized work to meet demanding production goals.
- Resolved issues quickly to maintain productivity goals.
- Assembled products according to changing daily work orders and specific customer needs.
Customer Service Associate
Publix
2020.04 - 2020.11
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer calls and emails to answer questions about products and services.
- Informed customers about special promotions and provided detailed information for various products.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Kept detailed records of customer interactions to track and resolve issues quickly.
- Utilized internal software and tools to meet customer needs and resolved issues promptly.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Responded proactively and positively to rapid change.
- Maintained up-to-date knowledge of product and service changes.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
Production Worker
SEEK Careers/Staffing
2020.01 - 2020.02
- Followed safety procedures and guidelines to maintain safe working environments.
- Used equipment properly to avoid workplace hazards or injuries.
- Resolved issues quickly to maintain productivity goals.
- Organized work to meet demanding production goals.
- Took on additional shifts during peak work periods to keep projects on schedule.
- Made sure that products were produced on time and are of good quality.
- Maintained organized work area by cleaning and removing hazards.
- Met production targets and tight deadlines by collaborating closely with team members.
- Organized and prepared workstations and materials needed for operations to maximize productivity.
- Inspected finished products for quality and adherence to customer specifications.
- Assembled products according to changing daily work orders and specific customer needs.
- Used problem-solving and issue-resolution skills to promptly and successfully address production problems.
Customer Service Representative
Walmart.com
2017.09 - 2019.12
- 1
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Processed customer service orders promptly to increase customer satisfaction.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Met customer call guidelines for service levels, handle time and productivity.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Educated customers about billing, payment processing and support policies and procedures.
- Responded proactively and positively to rapid change.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Trained new personnel regarding company operations, policies and services.
Education
Bachelor of Business Administration - Business Administration
Strayer University-Global Region
10.2023
Some college - Culinary Arts
Sinclair Community College
10.2019
High school diploma - GED
Seminole State College
12.2006
Skills
- Basic Computer Skills
- Business Management
- Customer Service
- Culinary Experience
- Appointment Scheduling
- Call Management
- Product Knowledge
- Account Updating
- General Labor
- Assembly
- Time Management
- Microsoft PowerPoint
- Spreadsheets
- Microsoft Office Suite
- Critical Thinking
- Microsoft Outlook
- Customer Relations
- Professional Telephone Demeanor
- Call Center Operations
- Creative Problem Solving
- Data Entry
- Microsoft Excel
- Product and Service Solutions
Certification
Food Handler
Languages
English
Work Authorization
Authorized to work in the US for any employer
Personal Information
Relocation: Anywhere
Timeline
Production Worker
Express Employment Professionals (Johnson Outdoors
2022.09 - 2022.11
Production Worker
Creation Technologies (Express Employment Services
2020.12 - 2021.03
Customer Service Associate
Publix
2020.04 - 2020.11
Production Worker
SEEK Careers/Staffing
2020.01 - 2020.02
Customer Service Representative
Walmart.com
2017.09 - 2019.12
Bachelor of Business Administration - Business Administration
Strayer University-Global Region
Some college - Culinary Arts
Sinclair Community College
High school diploma - GED
Seminole State College
Food Handler
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