Jennifer Bishop
Waxhaw,NC
Summary
Proactive and forward-thinking Senior-Level Operational Risk Management Leader boasting over two decades of deep-rooted expertise in the intricate realms of banking and international management consulting. Consistent demonstration of unmatched proficiency in directing pivotal risk-related and business operations from a senior executive vantage point. Leadership signature is marked by effectively guiding high-achieving teams, managing both direct reports and an expansive global staff numbering up to 250 seasoned professionals.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Business Risk & Control Senior Manager
Wells Fargo Bank
01.2019 - Current
- Leads and manages the end-to-end Operational Risk Loss Programs for both Commercial Bank and Corporate Investment Bank
- Drives comprehensive risk management processes, conducting thorough financial impact analyses, intricate risk assessments, and in-depth loss analytics to ensure a resilient risk framework
- Directs and oversees diverse teams of 13 professionals, both domestically and internationally, within the context of the Commercial Banks and Corporate Investment Banks, providing leadership to a team that successfully prevented potential losses of $400M through the implementation of efficient and effective business process controls
- Implements sophisticated workflow automations and precision-driven process refinements to optimize operations across the organization
- Oversees continuous improvements within the CIB COO domain, fostering streamlined processes that drive heightened productivity, ultimately leading to improved business outcomes
- Provides visionary and strategic leadership in the Banks' Risk Control Self-Assessment (RCSA) endeavors
- Delivers actionable insights derived from data analysis, resulting in the formulation of robust decision strategies
- Leverages Operational Risk Event (ORE) data to enhance transparency and facilitate the execution of strategies with a strong emphasis on precision and quality
- CIB ORE Leader for the (RCSA) program that focused on designing, implementing, and testing risk controls
- Developed comprehensive process flows, standardized policies and procedures, and executed control testing strategies to enhance operational efficiency and ensure regulatory compliance
- Provided actionable insights and recommendations for risk mitigation, driving improvements in control effectiveness and overall risk management
- Designs and deploys cutting-edge, state-of-the-art data platforms tailored for operational risk management
- Empowers and enables 8K users across diverse CIB business lines by equipping them with unified tools that facilitate comprehensive risk identification, assessment, and mitigation
- Leads multifaceted projects that encompass change readiness, vigilant risk monitoring, and effective mitigation strategies
- Develops adaptive strategies that remain aligned with the dynamic landscape of policies, regulations, and transformative changes, ensuring seamless adaptations and organizational resilience
- Designs comprehensive risk awareness strategies, proactively curbing potential losses through a proactive and informed approach
- Creates and implements business continuity plans, safeguarding consistent operations even in the face of unforeseen events and disruptions
- Collaborates in close partnership with Senior Managers, COO, and Control departments to execute sophisticated risk management strategies
- Maintains acute awareness of shifting regulatory trends and anticipates changes in the risk landscape, adjusting strategies accordingly to ensure the organization's sustained success
- Undertakes meticulous risk evaluations, ensuring stringent compliance and adherence to regulatory guidelines
- Delivers accurate, timely, and comprehensive risk reports to regulatory bodies, including OCC and FRB, showcasing an unwavering commitment to transparency, accountability, and regulatory excellence
- Demonstrated proficiency in strategic workforce planning and ensuring staffing adequacy to address the dynamic needs of my team
- Drawing upon my expertise, I created and executed comprehensive workforce planning strategies in alignment with the bank's strategic goals
- These strategies optimized staffing levels, skill distribution, and succession planning efforts
- Additionally, I led driving technology initiatives that seamlessly integrated project and program management functions
- This integration resulted in heightened operational efficiency and enhanced risk management capabilities
- Through the implementation of these innovative solutions, I streamlined processes, fostered collaboration, and successfully executed projects, thereby bolstering the bank's overall success and resilience in the Corporate Investment Banking services landscape.
Business Risk & Control Senior Manager
Artech/Wells Fargo Bank
01.2018 - 01.2019
- Strategically devised and executed data governance and oversight efforts, aligning with overarching organizational goals to proactively address potential risks and challenges
- Collaborated with technology teams to ensure the seamless operation and optimization of the data infrastructure, thus maintaining data accuracy, security, and compliance
- Spearheaded the creation and development of carefully designed process flows, which played a pivotal role in the successful implementation of a cutting-edge Enterprise Risk Reporting System
- This implementation streamlined risk management processes and significantly improved the organization's ability to monitor and mitigate risks effectively
- Conducted thorough risk assessments spanning various business units, adeptly identifying latent risks and control gaps; collaborated closely with business leaders to develop and implement targeted risk mitigation plans
- Led comprehensive investigations into risk-related incidents, adeptly uncovering root causes, and translating findings into actionable preventive measures that significantly reduced the likelihood of recurrence
- Leveraged advanced analytics to glean invaluable insights from complex data sets, contributing significantly to the development of business strategies
- Insights informed decision-making processes and played a pivotal role in driving business growth and optimizing operational outcomes
- Cultivated a risk-conscious culture by conceptualizing and delivering engaging training programs on cutting-edge risk management practices, fostering a collective sense of accountability and preparedness across the workforce
- Spearheaded the creation of in-depth risk management reports presented to senior management and the board of directors, delivering insightful analyses of critical risk areas and the effectiveness of control measures
- Drove the completion of the Quarterly Enterprise Risk Appetite Report, an instrumental deliverable that not only showcased proficiency in data analysis and reporting but also served as a key resource for the Executive Risk Committee and Board of Directors
- The insights provided in the report enabled strategic decisions that aligned with the institution's risk tolerance and business objectives
- Played a pivotal role in upholding regulatory compliance by continuously monitoring and interpreting dynamic financial regulations and industry standards, thus ensuring the institution's operations remained above reproach.
Business Initiatives Manager
Talent Bridge/Wells Fargo Bank
01.2017 - 01.2018
- Directed the successful execution of complex strategic projects that aligned closely with the organization's overarching objectives
- Orchestrated cross-functional teams, fostering a collaborative environment that facilitated the seamless exchange of ideas and information
- Managed the coordination and development of both strategic and tactical plans, driving optimal execution of initiatives
- Leveraged a multifaceted skill set to navigate complexities and ensure initiatives met deadlines, budgetary requirements, and quality benchmarks
- Demonstrated a keen analytical acumen by systematically identifying and evaluating opportunities to heighten efficiency and effectiveness of data utilization and business processes across the expansive CPG platform
- Translated insights into actionable strategies, facilitating data-driven decision-making
- Exhibited a commitment to driving results by establishing key performance indicators (KPIs) that provided a clear framework for project evaluation
- Provided regular progress updates delivered to senior leadership and stakeholders, displaying a transparent view of the project's trajectory and its alignment with organizational objectives
- Presented a comprehensive understanding of risk assessment by evaluating potential risks associated with new initiatives
- Utilized financial analysis to develop intricate financial models that supported the creation of compelling business cases, playing a pivotal role in guiding key decision-makers
- Excelled in stakeholder management by effectively communicating project updates, progress, and outcomes to senior management and stakeholders, ensuring a unified vision and project execution
- Fostered a collaborative ecosystem by liaising cross-functionally, harmonizing efforts among diverse teams and departments
- Utilized strong communication skills to foster cohesive implementation of initiatives, supporting an environment of shared objectives and collective accomplishment.
Director, Enterprise Compliance Risk Assessment
Citizens Financial Group
01.2015 - 01.2017
SVP, Senior Risk IT Change Manager
Bank of America
01.2009 - 01.2015
Senior Project Manager
North Highland /Wachovia/Wells Fargo Bank
01.2008 - 01.2009
Senior Project/Program Manager
NOUVEON/Duke Energy
01.2007 - 01.2008
Senior Manager Financial Services and Sr. Change Manager/Program Manager
ACCENTURE
01.2000 - 01.2007
Education
Doctor of Philosophy (PH. D) – Management, Design and Sustainability -
Case Western Reserve University - Weatherhead School of Management
Cleveland, OhioMBA Masters in Business Administration and Business Administration (BA) in Finance and Computer Science -
Baldwin - Wallace College
Berea, OhioSkills
- Business Process and Controls
- Quality Assurance
- Compliance & Regulatory Risk
- Continuous Improvement
- Systems Integration
- Strategic Planning
- Project Management
- Testing & Validation
- Change Management
- Technology Strategy
- Global Risk Solution Strategy
- Program Management
- Business Continuity Planning
- Client Relationship Management
- Migration Planning
Cross-Functional Collaboration
Operations Management
Cross-functional Team Coordination
Troubleshooting and problem resolution
Data-driven decision-making
Documentation And Reporting
Data Analytics
Cross-Functional Communication
Talent Development
Organizational improvement
Budget Oversight
Resource Allocation
Partnership Development
Corporate Communications
Reporting oversight
Teamwork and Collaboration
Team Leadership
Process Improvement
Problem-Solving
Training and Development
Project Planning
Problem Resolution
Team Development
Decision-Making
Employee Development
Negotiation and Conflict Resolution
Excellent Communication
Work Planning and Prioritization
Employee Coaching and Mentoring
Business Analysis and Reporting
Performance Tracking and Evaluation
Performance reviewing
Managing Operations and Efficiency
Staff Management
Team building
Business Planning
Positive Attitude
Written Communication
Analytical Thinking
Time Management
Task Prioritization
Conflict Resolution
Business Administration
Attention to Detail
Relationship Building
Financial Management
Good Judgment
Administration and Reporting
Staff Training
Idea Development and Brainstorming
MS Office
Organizational Skills
Hiring and Training
Task Delegation
Goal Setting
Interpersonal Relations
Certification
- PMP Certified
- IMA - Institute of Management of Accountants Board of Directors, Vice President of Education (2006 to 2016)
- Florence Crittenden Services - Board of Directors, Treasurer (2006 to 2015)
- National Black MBA Association, Inc., Charlotte Chapter
- Corporate-sponsored training programs in “Accounting Systems and Control” and “Corporate Time Management and Organizational Skills”
- Junior League of Charlotte - Management Committee, Leadership Development, Foundation Board of Directors (2010 to Present)
- Member of the Institute of Internal Auditors (1999 to Present)
- Member of the National Association of Black Accountants (1990 to Present)
- Deltas of Charlotte Foundation, Board of Directors (2006 to Present)
Timeline
Business Risk & Control Senior Manager
Wells Fargo Bank
01.2019 - Current
Business Risk & Control Senior Manager
Artech/Wells Fargo Bank
01.2018 - 01.2019
Business Initiatives Manager
Talent Bridge/Wells Fargo Bank
01.2017 - 01.2018
Director, Enterprise Compliance Risk Assessment
Citizens Financial Group
01.2015 - 01.2017
SVP, Senior Risk IT Change Manager
Bank of America
01.2009 - 01.2015
Senior Project Manager
North Highland /Wachovia/Wells Fargo Bank
01.2008 - 01.2009
Senior Project/Program Manager
NOUVEON/Duke Energy
01.2007 - 01.2008
Senior Manager Financial Services and Sr. Change Manager/Program Manager
ACCENTURE
01.2000 - 01.2007
Doctor of Philosophy (PH. D) – Management, Design and Sustainability -
Case Western Reserve University - Weatherhead School of Management
MBA Masters in Business Administration and Business Administration (BA) in Finance and Computer Science -
Baldwin - Wallace College
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