Jennifer Bishop

• Spearheaded virtual clinical operations for remote clinical teams (RNs, Health Coaches), streamlining patient onboarding, remote monitoring, and education for chronic skin conditions.

· Improved patient satisfaction by 20% through optimized care workflows.

· Managed chronic care programs, including patient education, remote monitoring, and long-term support, improving outcomes.

· Developed and implemented data-driven workflows and KPIs, raising patient satisfaction to 4.8/5 by standardizing clinical operations.

· Reduced patient onboarding bottlenecks by 25%, ensuring seamless operations from engagement to continuous support.

· Authored and enforced 10+ SOPs, achieving 100% compliance with healthcare regulations and enhancing clinical audit scores.

· Led a fully remote clinical team, increasing productivity by 15% and elevating patient care standards through remote collaboration.

· Developed educational materials and training programs, boosting clinical staff competency and patient self-care compliance by 30%.

· Oversaw all aspects of talent management, including recruitment, onboarding, promotions, performance evaluations, and employee discipline.

· Collaborated with sales, product, and R&D teams to align clinical strategies with business objectives, driving customer ROI and clinical outcomes.

· Coached, developed, and motivated the team to meet and exceed revenue goals.

• Managed a team of remote Clinical Specialists implementing fall programs and sepsis clinical pathways using EarlySense technology.
  
  · Account management for American Addiction Centers, Ignite Medical Resorts, and multiple hospital systems throughout the US.
  
  · Developed and maintained relationships with customers to facilitate user engagement and satisfaction.
  
  · Provided customer onboarding and training to ensure successful product adoption.
  
  · Partnered with sales and marketing teams to increase customer ROI, while researching and implementing new technologies to improve customer experience and satisfaction.
  
  · Analyzed customer data to identify trends and opportunities for improvement, coached team members on best practices, and tracked KPIs to drive success.

• Directed nursing operations for a 108-bed supportive living facility, achieving 100% compliance with State of Illinois guidelines and maintaining a deficiency-free status for three consecutive years
  
  · Managed and mentored a staff of 30 RN/LPN/CNA improving patient satisfaction by 15% and increasing staff retention by 20%
  
  · Implemented health promotion programs, increasing resident participation in wellness activities by 30%, contributing to improved resident health outcomes.

• Managed case load for a home health agency, providing patient-centered care that resulted in a 20% reduction in hospital readmissions.
• Conducted skilled nursing assessments, improving care plan adherence, and enhancing patient outcomes.
• Coordinated care with therapy disciplines (PT, OT, ST), achieving a 95% adherence rate to therapy plans, and improving patient mobility outcomes.
• Facilitated communication between clients, families, caregivers, social services and other agencies to ensure client needs were met.
• Developed individualized care plans with input from clients and their families.
• Collaborated with medical professionals to coordinate treatment plans for clients.
• Participated in interdisciplinary team meetings to discuss treatment options.

• Led RN team assisting with 500+ surgeries and laser procedures, achieving a 98% patient satisfaction rate and reducing procedural complications
• Supervised Accutane and Stelara Clinic operations, increasing patient adherence to treatment plans by 20% and improving dermatological outcomes
• Managed clinical supply inventory, reducing costs by 10% through vendor negotiations.

• Delivered AHA CPR/AED certifications to over 500 healthcare professionals, increasing team preparedness and reducing time-to-response for cardiac emergencies
• Conducted site assessments for 100+ facilities, improving emergency response readiness by 25% through proper AED placements and compliance.

• Provided skilled nursing care across multiple departments (Cardiac Stepdown, Telemetry, Ortho) at hospitals in Illinois, improving patient recovery rates and reducing readmissions
• Conducted nursing assessments and medication management, improving patient satisfaction by 10% and ensuring compliance with regulatory guidelines.