JENNIFER BISSADA
Tampa
Summary
Results-driven professional highly experienced with successfully managing multiple priorities efficiently and effectively. Adept at troubleshooting, problem-solving and making informed decisions to ensure successful project completion.
Overview
17
17
years of professional experience
Work History
Maintenance ACE/Director
SFR3
11.2023 - Current
- Documented support cases with residents, issues, and resolutions in a timely and organized manner to maintain accurate records and facilitate solutions.
- Managed multiple projects simultaneously while staying within deadlines.
- Created and managed scopes of work, ensuring financial targets were achieved.
- Managed regional Property Engineers and provided technical support and troubleshooting assistance while in the field, ensuring timely resolution of issues.
- Managed relationships with External Vendors to review estimates of repair work and negotiated to meet business needs while meeting company SLAs.
FIELD PROJECT COORDINATOR
Roofstock
12.2021 - 10.2023
- Shrunk knowledge gaps with ongoing training and close employee mentoring for new and less experienced team members
- Created and maintained daily and weekly reports for upper management
- Entered data, generated reports, and produced tracking documents
- Monitored priorities and liaised between field team and clients, delegating tasks to complete on time
- Review scopes from field team and submit to clients for approvals
- Maintain daily queues to assign tasks to field team
- Review completion pictures and reports and update systems/spreadsheets
- Reported project progress and updates to key stakeholders
COURT SUPPORT SPECIALIST
Hillsborough County Clerk Of The Circuit Court
06.2021 - 12.2021
- Reviews and accepts legal documents the E-Portal into case management system daily for Civil and Dependency areas (Approximately 500 entries daily)
- Entry of legal documents received for filing in court files into case management system daily for Civil and Dependency area
- Verify legal documents and court exhibits to ensure adherence to court procedures
- Process Emergency Motions
- Maintained court dockets and updated disposition of cases after court hearings and trials
PROPERTY PRESERVATION COORDINATOR
Cyprexx Services, LLC
02.2008 - 06.2021
- Responsible for managing 300+ FHA, Pre-foreclosure and REO properties
- Effectively communicate, written and orally, to internal and external clients to provide details on bids, property damages and overall status updates
- Establish and maintain effective working relationships with nationwide contractors to insure accuracy and timelines
- Review, negotiate and submit bids
- Review monthly inspection pictures to verify securing and view for damages
- Consistently met daily, monthly and Quarterly service level requirements
- Verify accuracy; resolve general customer issues using multiple systems including but not limited to internal databases, XactPRM, RepairBASE, Citrix, ResNet, etc
- Prepare, edit, distribute, and/or correct specialized and complex documents/notes/entries
- Complete regular audits on all properties
- Review client billing and process vendor invoicing daily
Education
BUSINESS ADMINISTRATION AND MANAGEMENT -
Hillsborough Community College
Tampa, FLSkills
- Analytical and Critical Thinking
- Accurate and Precise
- Adaptability and Flexibility
- Dependable and Consistent
- Ability to Work Under Pressure
- Problem Solving
- Time Management
- Proficient in Microsoft Office
Timeline
Maintenance ACE/Director
SFR3
11.2023 - Current
FIELD PROJECT COORDINATOR
Roofstock
12.2021 - 10.2023
COURT SUPPORT SPECIALIST
Hillsborough County Clerk Of The Circuit Court
06.2021 - 12.2021
PROPERTY PRESERVATION COORDINATOR
Cyprexx Services, LLC
02.2008 - 06.2021
BUSINESS ADMINISTRATION AND MANAGEMENT -
Hillsborough Community College
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