Jennifer Bissell

Personnel manager for several teams in the CIO that were responsible for project management, testing oversight and education of end users for a variety of financial enterprise applications. In this role, I focused the majority of my time on building empowerment and skills across the scope of between 20-40 employees at any one time. This included activities such as:

• Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
• Championed diversity and inclusion efforts within the workplace, resulting in an inclusive environment that fostered creativity and innovation among employees from various backgrounds.
• Established performance goals for employees and provided feedback on methods for reaching those milestones.
• Communicated clearly with employees, colleagues, and stakeholders to keep everyone on same page and working toward established business goals.
• Established team priorities, maintained schedules and monitored performance.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Led change management initiatives to drive organizational transformation without compromising employee morale or productivity levels.
• Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.

Program management role enabling the transformation of the way of working within the CIO organization's Fulfillment SAP team of over 400 employees.

• Coached over 25 teams on utilizing Agile servant leadership in order to drive morale, productivity and work life balance.
• Empowered team members to self-organize, boosting morale and overall job satisfaction.
• Advised top management on agile strategy development, improving organizational agility at all levels.
• Developed and implemented successful onboarding program which included facilitating virtual, in-person and blended training sessions.
• Increased stakeholder satisfaction by providing timely status reports and incorporating feedback into project iterations.
• Introduced agile metrics such as velocity tracking and burn-down charts, enabling data-driven decision-making during sprint planning sessions.

Volunteer coordinator for 5 vendor craft and art show fundraisers. During this time I transformed our SummerFunFest event from a tag sale into a fully functioning vendor event with inflatable rides, entertainment and over 60 vendors. Due to the positive response to the first two seasons of the new SummerFunFest, I began a second vendor event called the Holiday Gift Fair. Each of the 3 summer and 2 holiday events that I managed brought in between 500 and 1000 patrons, raising over $10,000 for the church over a two year period of time.

• Coordinated and owned the change management development life cycle process for one of IBM's enterprise SAP applications in the cash and finance spaces. The role included documenting, publishing and supporting audit cycles; tracking and managing technology change requests from domain business users; presenting weekly change metrics to management teams; and coordinating cross-team leadership reviews.

• Division Cost Controller for Greater China Group (GCG), reporting into Beijing, China in 2009 - managed $2B in cost and gross profit reporting for the ITDelivery Services Organization for China, Hong Kong and Taiwan including monthly reporting and assisting the Operations teams to drive cost takeout improvements
• Asia Pacific Expense and Plan Controller, Global Technology Services (GTS), reporting into Shanghai, China - managed monthly close process for controllable expense budget of $200M; coordinated budget cycle across all five Asia Pacific regions; and drove quarterly resource forecasts for Asia Pacific GTS across corporate divisions (including HR and Finance).

• Corporate Financial Analyst for CHQ Finance IT domain within the CIO - was responsible for the monthly forecast cycle for $200M budget across Financial Systems organization
• Worldwide Plan Coordinator, Integrated Technology Delivery (ITD) domain within the Global Technology Services (GTS) division - coordinated the ITD global budget process in 2008 ($18B in revenue, $13B in cost, $5B gross profit).

• Shared Services Corporate Resource and Organization Planner - represented the CHQ Finance CFO for integration of the Communications, Legal, Contracts & Negotiations and Government Programs functions during the transition to a Shared Services model; drove budget planning for these four divisions; and created a monthly measurement reporting process for the transition.
• Operations Management Team Lead (OMTL), Pricing - coordinated project portfolio and maintenance deployments; tracked financial positions.
• Services Customer Advocate - supported Global Services Financial Systems America's team with change and IT asset portfolio management.

Supported various IT programs and process areas within Financial Systems, CHQ as a software application business analyst using waterfall software development approach (systems engineering methodology)

• Accounting Systems - drove development and deployment of web based ledger reporting tool; established Brio Reporting Knowledge Center and led multiple training sessions for the organization
• Treasury Systems - supported various Lotus Notes, DB2 and Web applications for the CHQ Treasury Operations organization
• Accounts Receivable - supported systems reengineering efforts; led a team of five analysts; managed a budget portfolio of over $5M; gathered and coordinated requirements for several releases of applications

• Evaluated preliminary business plans for venturedynamics.com (venture capital evaluation program)
• Re-architected Accounting department web site using ASP and database technologies
• Created a marketing strategy for the Accounting department's web site

Consultant in Sales Marketing and Information Systems

• Developed digital marketing strategies for new business development projects
• Established a marketing strategy for a compensation software package being moved to the intranet
• Designed logos and interfaces for new intranet software applications

• Produced and controlled quality of data for market research companies
• Re-defined and re-configured a commercial database for business sampling
• Created a software package in Visual Basic for the Production department
• Provided inter-departmental cross-training for new and existing employees