Jennifer Blackerby
Birmingham
Summary
Dynamic sales representative with proven strengths in customer relationship management and sales support. Known for attention to detail and adaptability, contributing to improved processes and enhanced customer experiences.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Inside Sales Representative
Altec Capital Services
Birmingham
10.2023 - Current
- Resolved customer issues quickly to enhance satisfaction and loyalty.
- Participated in team meetings to share insights and improve techniques.
- Provided customers with product information, financing options, and documents.
- Cultivated and strengthened customer relationships by providing exceptional customer service.
- Maintained detailed records and reporting.
- Worked in conjunction with outside sales representatives, providing support to increase revenue.
- Contributed ideas for improving internal processes related to sales operations.
- Utilized SalesForce software to track sales progress and communicate with team members.
Title, Registration, Tax & Insurance Coordinator
Altec Capital Services
Birmingham
10.2021 - 10.2023
- Create and maintain asset records related to taxes, liens, and initial registrations.
- Complete the initial title transfer and registration for all new leases.
- Provide exceptional customer service without fail.
- Act as a knowledgeable resource for the internal and external sales teams, as well as customers, regarding title, registration, and tax inquiries.
Account Fleet Coordinator
Enterprise Fleet Management
Birmingham
10.2016 - 04.2020
- Complete vehicle acquisition for light and medium-duty vehicles (locate and negotiate a buy or place a factory order, complete purchase), coordinate aftermarket installation, and complete the delivery and financing process.
- Developed training materials for new staff on fleet management protocols.
- Successfully manage fleet accounts with a total of 2,237 units on lease.
- Nurture and maintain solid, long-lasting relationships with 47 primary fleet contacts by providing exceptional customer service, as well as fostering relationships with vehicle manufacturer representatives and aftermarket equipment vendors.
- Provide support to the sales team by preparing reports and documents for client meetings, coordinating travel arrangements, as well as attending meetings and presenting materials.
Education
Bachelor of Science - Health And Rehabilitation Psychology
Faulkner University
Montgomery, ALSkills
- Customer relationship management
- SalesForce utilization
- Reporting and analytics
- Product knowledge
- Problem resolution
- Team collaboration
Certification
Notary Public, State of Alabama
Timeline
Inside Sales Representative
Altec Capital Services
10.2023 - Current
Title, Registration, Tax & Insurance Coordinator
Altec Capital Services
10.2021 - 10.2023
Account Fleet Coordinator
Enterprise Fleet Management
10.2016 - 04.2020
Bachelor of Science - Health And Rehabilitation Psychology
Faulkner University