JENNIFER BLAIR
DOUGLASVILLE,GA
Summary
Highly proficient Senior Customer Service Representative with demonstrated customer service orientation and interpersonal and communication skills to effectively handle multiple tasks in fast-paced environment. Quality-focused producer consistently meets team and department production targets by delivering strong output to achieve metrics. Mentors new hires and existing staff in call handling best practices to promote accurate and consistent call responses.
Overview
26
26
years of professional experience
1
1
Certification
Work History
SENIOR CUSTOMER SERVICE REPRESENTATIVE
YKK AP America
08.2021 - Current
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Responded to customer calls and emails to answer questions about products and services.
DIRECTOR OF CUSTOMER CARE/MARKETING
Right Path Tax and Accounting
01.2018 - 08.2021
- Reviewed and filtered incoming confidential information for tax prep and accounting
- Ran payroll for clients through online software and Quickbooks
- Developed and maintained positive and collaborative relationships with small businesses and accounting team
Autism Paraprofessional
Paulding County Schools
01.2017 - 01.2018
- Helped teacher devise special strategies for reinforcing material or skills based on sympathetic understanding of individual students' needs, interests and abilities.
- Assisted with supervision of students during emergency drills, assemblies, play periods and field trips.
AR Clerk
American Insulated Glass
01.2016 - 01.2017
- Followed up overdue payments and payment plans from clients to establish good cash flow.
- Monitored accounts to verify compliance with payment terms and schedules.
SUBSTITUTE TEACHER
Paulding County Schools
01.2012 - 01.2016
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
SALES REPRESENTATIVE/PROJECT MANAGER
AGC North America
01.2009 - 01.2012
- Specialized in glass sales for commercial and residential projects and provided technical support for customers
- Reviewed files, records, and other documents to obtain information and responded to requests
- Managed projects and served as primary liaison between client and multiple internal groups to ensure clarity of goals and adherence to deadlines
SALES REPRESENTATIVE/PROJECT MANAGER
AGC North America
01.1998 - 01.2004
Education
Bachelor of Science - Psychology
Kennesaw State University
1998
Skills
- Articulate Communication
- Corporate Processes and Procedures
- Account Resolutions
- Call Auditing
Certification
Fenestration Associate Professional Certification
Timeline
SENIOR CUSTOMER SERVICE REPRESENTATIVE
YKK AP America
08.2021 - Current
DIRECTOR OF CUSTOMER CARE/MARKETING
Right Path Tax and Accounting
01.2018 - 08.2021
Autism Paraprofessional
Paulding County Schools
01.2017 - 01.2018
AR Clerk
American Insulated Glass
01.2016 - 01.2017
SUBSTITUTE TEACHER
Paulding County Schools
01.2012 - 01.2016
SALES REPRESENTATIVE/PROJECT MANAGER
AGC North America
01.2009 - 01.2012
SALES REPRESENTATIVE/PROJECT MANAGER
AGC North America
01.1998 - 01.2004
Bachelor of Science - Psychology
Kennesaw State University
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