JENNIFER BLAIR
Clarkston,USA
Summary
Dynamic professional with a proven track record at SYKES as a Search Quality Evaluator, excelling in search engine evaluation and query analysis. Adept at leveraging analytical skills and customer focus to enhance user experience and drive quality improvements. Experienced in digital communication and project coordination, delivering impactful results in fast-paced environments.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Search Quality Evaluator
SYKES
Southfield, MI
05.2019 - 11.2020
- Provides a human check on the complicated algorithms that search engines runs on.
- Provided search engine reporting in correlation to predefined queries.
- Performed comparative analysis of sets of search engine results and suggest improvements.
- Analyzed and compared probable intent of user queries to search engine results.
- Evaluate A.I. voice responses from multiple devices for quality and usefulness.
- Identify/Report web pages for spam signals: hidden text, keyword stuffing, and sneaky redirects.
- Rate the navigational layout and design of web pages.
- Tested mobile applications and evaluated their performance.
- Tested A.I. interactive games and A.I. assistant usage for quality and user engagement.
Phone Surveyor
NEXTWAVE ADVOCACY, LLC
Lansing, MI
02.2019 - 05.2019
- Communicate with constituents about political topics via a survey, which led to assisting in writing to the government about particular bills.
- Generate personal, high-impact communications for interested constituents to deliver to legislators in support of our clients' issue campaigns.
- Combinine leading technology with world-class execution to deliver meaningful and scalable solutions for corporations, trade associations, membership organizations, and advocacy groups.
- Communicate via the internet on behalf of company's software.
Support and Event Coordinator
KANAR GAMING ENTERPRISES
Milan, MI
04.2000 - 01.2019
- Organized and executed wide array responsibilities on behalf of the organization.
- Served as play masters, directed rule book creation and moderated rules.
- Recruit, hire and train all game related marshals.
- Directed development of the character book, delivered created characters to be reviewed.
- Maintained character histories and catalogues game storyline, reported to the Board of Directors.
- Headed all economic functions of the game as Economics Marshall, monitored underworld of the game, in-game locations/cities, and created and maintained all game tags.
- Orchestrated and coordinated a minimum of two events annually for members and fundraising efforts, involved organizing food services, entertainment sourcing, and vendor relationship management.
- Deliver ongoing support to staff, assist with the development and execution of large winter event.
Esthetician
SALON CHRYSALIS
Boca Raton, FL
01.1997 - 01.1998
- Performed facials and facial waxing, maintained appropriate decorum and professionalism at all times.
- Attended training sessions to increase knowledge of products available for sale.
- Informed each guest of new events, promotions, and services available in the store.
- Created a pleasant and effective experience by working closely with clients to assess their particular needs and preferences and translating to the highest quality of service.
Education
SKIN CARE SPECIALIST / CERTIFIED MAKEUP ARTIST - Esthetics & Makeup Artistry
Boca Raton Institute
Boca Raton, FLCOURSEWORK IN ENGLISH, MATHEMATICS, AND COMPUTER SCIENCE - English, Mathematics, and Computer Science
Oakland Community College
Waterford, MichiganSkills
- Blockchain
- ChatGPT
- Client email correspondence
- Client relationship management
- Community engagement
- Conflict management
- CRM system proficiency
- Customer complaint resolution
- Customer inquiry handling
- DALL-E
- Data Analysis Tools
- Digital marketing
- Graphic design
- Photoshop
- Project management
- Prompt Engineering
- Record keeping
- Sales
- Search engine optimization (SEO) strategy development
- SEO content optimization
- Social media content creation
- Social media management
- Social media marketing
- Social media strategy
- Typing
- VQGAN
- Web design
- WordPress
- X (Twitter)
- Digital communication
- AI response testing
- Search engine evaluation
- Query analysis
- Project coordination
- Event planning
- Customer focus
- Analytical mindset
- Quality management
- Report generation
Certification
- Google Tag Manager Fundamentals, 02/01/19 - 02/01/22
- Computer operation
- Discord
- Generative AI
- Generative AI (Midjourney)
- Lightroom
- Microsoft Office Suite
- Photography
- Snowpixel
- Windows
Timeline
Search Quality Evaluator
SYKES
05.2019 - 11.2020
Phone Surveyor
NEXTWAVE ADVOCACY, LLC
02.2019 - 05.2019
Support and Event Coordinator
KANAR GAMING ENTERPRISES
04.2000 - 01.2019
Esthetician
SALON CHRYSALIS
01.1997 - 01.1998
SKIN CARE SPECIALIST / CERTIFIED MAKEUP ARTIST - Esthetics & Makeup Artistry
Boca Raton Institute
COURSEWORK IN ENGLISH, MATHEMATICS, AND COMPUTER SCIENCE - English, Mathematics, and Computer Science
Oakland Community College