JENNIFER BLAKE
Jupiter,FL
Summary
Align with an organization where I can utilize my extensive management experience, improve operations, and grow. Leading and encouraging staff increases their motivation and enthusiasm within the work environment, which in turn drives profitability. Committed to delivering innovative solutions that enhance operational efficiency, elevate guest experiences, and drive profitability for clients in the dynamic hospitality industry.
Overview
30
30
years of professional experience
Work History
HOSPITALITY CONSULTANT
The Blake Group Hospitality
Jupiter, FL
01.2015 - Current
- Proven leader in the hospitality industry with over 30 years of experience in high-volume and boutique restaurant, bar, and hotel operations.
- Identify and provide expert advice to enhance efficiency, profitability, and overall employee and guest experiences.
- Coached staff on strategies to enhance performance and improve customer relations.
- Identified areas for improvement in existing processes and procedures related to hospitality operations.
- Organized and managed staff training programs to ensure efficient operations of the hospitality services.
- Ensured compliance with health and safety regulations related to food handling and hygiene standards within the premises.
GENERAL MANAGER / OPERATIONS LEAD
Staniel Cay Yacht Club
Exumas, Bahamas
01.2015 - 01.2024
- Hired initially to improve online ratings and reviews.
- Increased sales and profits by upwards of 200%, increased patron traffic, improved the efficiency of operations, thereby enhancing the overall guest experience.
- Oversee daily operations of a boutique hotel, bar, two restaurants, and a marina located on a remote island of the Bahamas.
- Responsible for sales and marketing, operations, legal, public relations, human resources, logistics, maintenance, and staff development of 80.
- Plan, organize special events, weddings, and annual parties.
- Embrace Bahamian culture by studying and applying Bahamian laws and labor laws.
- Enhanced operational performance by developing effective business strategies, systems and procedures.
MANAGING PARTNER
Bonefish Grill
Weston, USA
01.2009 - 01.2015
- Built sales from $3.8 million to $5.2 million.
- 2 M with a cash flow of $950k.
- # 2 Busiest Bonefish Grill in the country.
- Eco-sure Visit (internal health inspections) 96%.
- TCI: 32% profitability, 21% flow-through, 50%.
- 4 x recipient of Bonefish Grill's Partner of the Year.
- Supervised a staff of 90, and coached many into management.
- Represented the firm at industry events, conferences, and networking opportunities to promote brand and expand professional network.
- Oversaw financial management, including budgeting, forecasting, and fiscal reporting to maximize profitability.
- Championed customer service excellence, driving initiatives to enhance client satisfaction and retention.
DIRECTOR OF OPERATIONS / JOINT VENTURE PARTNER
Bonefish Grill
Northwest Florida, USA
01.2003 - 01.2009
- Produced annual sales of $14M.
- Opened 11 locations; coordinated construction, licensing, inspections, hiring, purchasing, and training.
- Supervised and developed 60 managers and over 900 hourly employees.
- Promoted three managers to partner, and two managing partners to JVPs.
- Conducted meetings, P&L, budgeting, next-level leadership planning, celebrated successes, and made a positive impact daily.
- Monitored progress by establishing plans, budgets and measuring results.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Directed the operations and logistics of a multi-million dollar business.
MANAGING PARTNER
Outback Steakhouse
Tuscaloosa, USA
01.1995 - 01.2003
- Generated annual sales of $3.8 million.
- Established best practices for customer service initiatives.
- Conducted regular performance evaluations, providing feedback and directing career advancement opportunities.
- Supervised 95 employees and 3 managers.
- Managed daily operations including staff management and client relations.
- Drove revenue by cultivating successful client relations.
- Established and enforced company policies, procedures, and ethical standards to maintain industry compliance.
Education
Some College (No Degree) - Business Management
ST Pete College
Clearwater, FLSkills
- Born leader with over 30 years of experience in operations management
- 25 years with Bloomin' Brands, a Fortune 1000 company
- 7 years of multi-unit management and leadership
- Five-time award recipient, 'Proprietor of the Year,' Outback Steakhouse, and Bonefish Grill
- Award Recipient: 'Parker Award' - Bonefish Grill: 'Quality Carried On'
- Operational efficiency
- Customer service
- Regulatory compliance
- Event planning
- Performance management
- Revenue management
- Staff training and development
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteImportant To Me
Career advancementWork-life balanceCompany CultureFlexible work hoursPersonal development programsAccomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of up to 900 staff members.
- Consulted with leadership to develop labor tracking systems and spreadsheets
Timeline
HOSPITALITY CONSULTANT
The Blake Group Hospitality
01.2015 - Current
GENERAL MANAGER / OPERATIONS LEAD
Staniel Cay Yacht Club
01.2015 - 01.2024
MANAGING PARTNER
Bonefish Grill
01.2009 - 01.2015
DIRECTOR OF OPERATIONS / JOINT VENTURE PARTNER
Bonefish Grill
01.2003 - 01.2009
MANAGING PARTNER
Outback Steakhouse
01.1995 - 01.2003
Some College (No Degree) - Business Management
ST Pete College
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