Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jennifer Blanco

McAllen

Summary

Friendly and dependable retail professional with years of experience in customer service, sales, and inventory management across Illinois, Wisconsin, and Texas. Proven ability to lead teams, meet daily goals, and deliver exceptional service in fast-paced environments. Fluent in English and Spanish.

Overview

16
16
years of professional experience

Work History

Remote Client Services Agent

Confidential
01.2023 - 01.2025
  • - Assisted clients with state benefit programs in a high-stress, high-volume call center
  • - Handled sensitive data and supported individuals through complex systems
  • - Maintained composure while managing escalated calls and client frustration

Retail Sales Associate (Seasonal)

Nike
08.2022 - 01.2023
  • - Supported customers during holiday peak season
  • - Assisted with product restocking, customer questions, and fitting room coordination
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
  • Collaborated with team members to meet and exceed monthly sales targets consistently.
  • Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.

Promotional Model / Brand Ambassador

Various Brands
01.2018 - 01.2020
  • - Conducted in-store beer tastings and represented client brands professionally
  • - Engaged customers, educated them on products, and promoted sales
  • Enhanced customer experience by providing friendly, approachable, and knowledgeable interactions at promotional events.
  • Maintained a professional appearance while adhering to specific dress codes or brand requirements at all times.

Hospital Admin Roles – ER Registration & Materials Management

DHR Hospital
01.2014 - 01.2019
  • - Registered patients and handled intake for emergency department
  • - Managed inventory, supplies, and material logistics for hospital departments
  • - Handled confidential health records and ensured smooth departmental flow


2nd Assistant Manager – Retail

Zumiez
01.2009 - 01.2019
  • - Promoted to 2nd Assistant in multiple locations due to leadership and reliability
  • - Managed team schedules, daily sales goals, and inventory
  • - Provided excellent customer service in a fast-paced, trend-driven retail environment
  • (on and off)

Education

Esthetician And Manicurist

University of Cosmetology, Arts, And Science
McAllen, TX
10.2023

Skills

  • - Customer Service (In-person & Remote)
  • - Call Center Experience
  • - Retail Sales & Visual Merchandising
  • - Inventory & Material Management
  • - Data Entry & Intake Processing
  • - Leadership & Team Support
  • - Crisis Communication
  • - Bilingual

Timeline

Remote Client Services Agent

Confidential
01.2023 - 01.2025

Retail Sales Associate (Seasonal)

Nike
08.2022 - 01.2023

Promotional Model / Brand Ambassador

Various Brands
01.2018 - 01.2020

Hospital Admin Roles – ER Registration & Materials Management

DHR Hospital
01.2014 - 01.2019

2nd Assistant Manager – Retail

Zumiez
01.2009 - 01.2019

Esthetician And Manicurist

University of Cosmetology, Arts, And Science

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