Jennifer Blanco

• Strong leadership and team supervision
• Excellent customer service and guest relations
• Training and onboarding of new staff
• Effective communication skills
• Ability to handle high-pressure and fast-paced environments
• Conflict resolution and problem-solving
• POS system proficiency (order entry, payments, checks)
• Strong knowledge of menu items, specials, wine, and pairings
• Time management and multitasking
• Table management and floor coordination
• Upselling and sales techniques
• Maintaining service standards and quality control
• Cash handling and end-of-shift reports
• Attention to detail and organizational skills
• Collaboration with kitchen and management teams
• Health and safety compliance.

• Quality Assurance (QA) principles
• Root Cause Analysis (RCA)
• Corrective and Preventive Actions (CAPA)
• Statistical Process Control (SPC)
• Sampling methods and inspection techniques
• GMP / ISO standards (ISO 9001, ISO 13485, etc.)
• Lean / Six Sigma methodologies
• Nonconformance reporting (NCR)
• Document control and quality documentation
• Equipment calibration and validation
• Product testing (visual, dimensional, functional)

Tools & Software
• Microsoft Excel (advanced functions, data tracking)
• Quality Management Systems (QMS)
• SAP / ERP systems
• Minitab or other statistical software
• Inspection tools (calipers, micrometers, gauges)
• Data entry and reporting platforms

Analytical & Problem-Solving Skills
• Identifying defects and inconsistencies
• Data analysis and trend reporting
• Troubleshooting production issues
• Risk assessment and mitigation
• Strong attention to detail

Communication & Collaboration
• Writing clear inspection reports
• Communicating findings to production teams
• Cross-functional team collaboration
• Training staff on QC procedures
• Professional documentation and recordkeeping

Workplace Strengths
• Strong organizational skills
• Ability to work independently or in a team
• Time management and prioritization
• Adaptability in fast-paced environments
• High accuracy and accountability
• Commitment to continuous improvement.