Jennifer Blankenship

Throughout my tenure with Charter Communications, I was provided the opportunity to grow as a leader and Supervisor. Starting as a representative on the phone with no experience, I grew to overseeing a staff of up to 22 employees, while simultaneously working closely with our regional Vice President as Project Manager of his team titled 'OSC' in less than 2 yrs. My role in TX had me managing staff, analysts, data, and presentations from our offices in Florida, to our main headquarters in CT, down to our direct reports here in Texas. I ensured all staff was timely with deadlines, the presentations were complete and thorough, compiled PowerPoint slides identifying any gaps in procedure which I then put forward to our Senior Leaders for discussion and resolution. I was also responsible for the creation and drafting of several reports comparing day over day and year over year analyzations of customer activations in Excel. Job aides created by myself have been distributed to staff and leadership, and I have given several training sessions across multiple states to both lower tiered employees, and those that out-ranked me. My direct staff was comprised of all senior level agents wherein I was responsible for:

- Weekly team meetings
- Providing the daily scope of support workload
- Bi-weekly personal development coaching
- Schedule adherence
- Pay accuracy and approval
- Timely email communication
- Handling of escalated customer issues
- Managed customer corporate escalations,
- Provided incentives to improve attrition rates and overall employee morale
- Delivery of any corrective actions/employee improvement plans

• Receiving and scheduling of patient care, insurance, coordination/billing, and confidential medical history
• Successfully in-processed patients who had acute and chronic illnesses
• Assisted medical staff with triage, vitals, analysis, and treatments, and medications, to include pharmaceuticals
• Performed highly detailed office assignments related to HIPPA, billing, insurance database accuracy, coding, patient medical history, and inventory of medical supplies and pharmaceuticals
• Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.