Jennifer Bleike
Tomball,TX
Summary
Dynamic Admissions Specialist with a proven track record at More Than Rehab and Prevention and Recovery Center, excelling in insurance verification and customer service. Skilled in relationship building and multitasking, I improved client retention rates through empathetic support and efficient processes, ensuring timely access to essential services while maintaining strict confidentiality.
Overview
9
9
years of professional experience
Work History
Lead Admissions Coordinator
Prevention and Recovery Center
01.2021 - 03.2025
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced client experiences by conducting thorough intake assessments and accurately documenting their needs.
- Dedicated time to professional growth by attending relevant workshops and seminars, applying newly acquired knowledge to enhance client services.
- Provided exceptional customer service during phone and email interactions with prospective clients and their families, addressing concerns promptly and professionally.
- Improved client retention rates by providing empathetic support and timely follow-up on their progress.
- Collaborated with admissions team to develop and implement strategies to improve admissions process.
Owner
JL Custom Fence and Rail
06.2016 - 09.2019
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by addressing concerns promptly and offering professional advice on fence maintenance.
- Ensured timely project completion by effectively managing work schedules and prioritizing tasks.
- Saved clients time with efficient removal of old fences prior to new installations while ensuring minimal disruption to surrounding landscapes or structures.
- Maximized project efficiency with meticulous planning of measurements, layout designs, and material calculations before construction commenced.
- Consistently met project deadlines by efficiently coordinating necessary resources, including labor, materials, and equipment.
Education
High School Diploma -
Mabank
Mabank TX05-2005
Skills
- Flexibility
- Tactfulness
- Insurance verification
- Appointment scheduling
- Scheduling appointments
- Confidentiality
- Charting and clinical documentation
- Customer service
- Multitasking and organization
- Phone and email etiquette
- Relationship building
- Team leadership
- Scheduling and calendar management
Timeline
Lead Admissions Coordinator
Prevention and Recovery Center
01.2021 - 03.2025
Owner
JL Custom Fence and Rail
06.2016 - 09.2019
High School Diploma -
Mabank
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