Jennifer Bliske
Sobieski,WI
Summary
Dedicated Customer Service professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
19
19
years of professional experience
Work History
Assistant Manager
Smiley Enterprises
04.2011 - 03.2022
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Developed strategy to increase sales and drive profits.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Waitstaff
Zeb's Trading Company
05.2007 - 04.2011
- Explained menu items and preparation methods to provide high level of customer service and promote dining atmosphere.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Bussed and reset tables to keep dining room and work areas clean
Assistant Manager
Fletcher's Pub
10.2002 - 05.2007
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Education
Some College (No Degree) - Pre-Medicine/ Medical Technology
Michigan State University
East Lansing, MISome College (No Degree) - Legal Administrative Assistance
Kalamazoo Valley Community College
Kalamazoo, MISkills
- Financial Management
- Time Management
- Customer Relationship Management
- Staff Supervision
- Product and Service Knowledge
Timeline
Assistant Manager
Smiley Enterprises
04.2011 - 03.2022
Waitstaff
Zeb's Trading Company
05.2007 - 04.2011
Assistant Manager
Fletcher's Pub
10.2002 - 05.2007
Some College (No Degree) - Pre-Medicine/ Medical Technology
Michigan State University
Some College (No Degree) - Legal Administrative Assistance
Kalamazoo Valley Community College